Top 20647 Help Desk Level Jobs

IT Help Desk 1/2
FIT Staffing —Westfield, MA
- Associate's degree
- Entry level
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RedHelm —Atlanta, GA
- Weekends as needed
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2d
Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)
Highspring —Nashville, TN
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IT Help Desk 1/2

FIT Staffing -
Westfield, MA

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Job Details

Qualifications

Desktop computer repair
Non-technical user support
Network troubleshooting
Operating systems
Bachelor's degree in information technology
Laptop (troubleshooting support)
Peripheral setup
Hardware maintenance
Software installation
Help files
Associate's degree in information technology
Computer hardware
Desktop (troubleshooting support)
Hardware configuration
Desktop applications
Customer service knowledge base
Online help documentation
Desktop administration
Associate's degree
Hardware diagnostics
Developing technical user guides
Peripheral hardware support
Entry level
Client interaction via phone calls
Information Technology
VPN

Full Job Description

Our client is seeking multiple IT Help Desk Level 1/2 candidates for an onsite position with their team in Westfield, MA. They are committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful and friendly atmosphere, please apply.

Job Description:
Provide hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.

Primary Responsibilities:
Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops and applications including third party applications.
Provides end-user problem resolution over the phone for client software and connectivity.
Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems.
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
Assists in creating knowledge-base documentation for internal use in supporting users in a timely manner.

Knowledge Of:
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures.

Education & Experience:
Associates or Bachelor’s degree in IT or related field

#IND123

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