Top 21644 Help Desk Level Jobs

IT Help Desk Technician - Entry Level
Middleground —Westchester, IL
- Full-time
- Windows
- High school diploma or GED
- Analysis skills
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IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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Help Desk Technician
First Coast Security —Remote
- Full-time
- Remote
- Windows
- Analysis skills
- Communication skills
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Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
13d
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Radiology Technologist 1, BHMG Ortho Surgical - Key West, $25000 Bonus,FT
Baptist Health South Florida —Key West, FL
- $27.72 - $36.04 an hour
- Full-time
- Vital signs
- Surgery
- Hospital
- Wellness program
- Health insurance
Physical Therapist Assistant
LAKE COUNTY TRIBAL HEALTH CONSORTIU —Lakeport, CA
- $32.21 - $43.29 an hour
- 8 hour shift
- Microsoft Word
- BLS Certification
- Physical & Rehabilitation Medicine
- Health savings account
- Health insurance
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Imaging Tech, Ultrasound, Vascular and Echo Preferred, $25K Bonus
Baptist Health South Florida —Tavernier, FL
- Full-time
- Vital signs
- Hospital
- BLS Certification
- Tuition reimbursement
- Paid time off
Commercial Licensed Plumber, Journeyman or Master
Hassig Companies, Inc. —Mount Clemens, MI
- $40 - $60 an hour
- Overtime
- Construction site
- Mid-level
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
4d
Bookkeeper/Office Manager
Richardson, Wyly, Wise, Sauck & Hieb, LLP —Aberdeen, SD
- $24.95 - $30.05 an hour
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Profit sharing
- Paid holidays
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13d
Recruiter
VERVE A CREDIT UNION —Oshkosh, WI
- Full-time
- Mid-level
- Office
- 3 years
Interventional Radiologic Technologist
NEPHROLOGY ASSOCIATES of Delaware —Milford, DE
- $38 - $42 an hour
- 8 hour shift
- Background check
- CPR Certification
- HIPAA
- Health savings account
- Disability insurance
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14d
Clinical Director, Psychologist
Clinton County Medical Center, Psychological Services —Howell, MI
- $100,000 - $160,000 a year
- Choose your own hours
- Private practice
- Doctoral degree
- Outpatient experience
- Health savings account
- Disability insurance
Quick Apply
Psychologist
Bridgeway Integrated Healthcare Services, Inc —Salt Lake City, UT
- $80,000 - $125,000 a year
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Computer literacy
- HIPAA
- Profit sharing
- Wellness program
10d

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IT Help Desk Technician - Entry Level

Middleground
Westchester, IL

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Job Details

Full-time

Qualifications

Computer operation
Windows
High school diploma or GED
Managing clients in a customer support role
Desktop applications
macOS

Full Job Description

As an Entry-Level Help Desk Technician at our MSP (Middleground), you will play a crucial role in providing technical support and assistance to our clients. You will be responsible for responding to customer inquiries, diagnosing and resolving technical issues, and escalating problems when necessary. This position offers an excellent opportunity for individuals seeking to begin their career in the IT industry, with exposure to a wide range of technologies and client environments.

Key Responsibilities:

Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools.
Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation.
Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users, following established procedures and best practices.
Escalation: Escalate complex or unresolved issues to senior technicians or appropriate internal teams while ensuring smooth communication with clients.
Client Communication: Keep clients informed about the status of their support requests and ensure timely updates throughout the problem-solving process.
Basic System Administration: Assist in managing user accounts, permissions, and access levels as required.
Software Installation and Updates: Assist with the installation, configuration, and updates of software applications on client systems.
Hardware Maintenance: Assist in hardware deployment, replacement, and maintenance activities.
Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions.
Proactive Monitoring: Participate in monitoring systems and networks to identify potential issues and escalate them before they become critical problems.
Learning and Development: Stay updated with the latest industry trends, technologies, and certifications relevant to the role.

Required Skills and Qualifications:

Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous.
Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
Communication: Excellent verbal and written communication skills, with the ability to communicate technical concepts clearly and concisely.
Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
Customer Service: Demonstrated ability to provide exceptional customer service and handle client inquiries in a professional and friendly manner.
Team Player: Willingness to collaborate with team members, receive feedback, and contribute to a positive team environment.
Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs).
Adaptability: Willingness to learn and adapt to new technologies and procedures in a fast-paced environment.
Certifications: Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar will be considered a plus.

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Help Desk Level jobs

IT Help Desk Technician - Entry Level

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Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

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Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Radiology Technologist 1, BHMG Ortho Surgical - Key West, $25000 Bonus,FT

Physical Therapist Assistant

Imaging Tech, Ultrasound, Vascular and Echo Preferred, $25K Bonus

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