Top 1773 Help Desk Manager Jobs

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- From $60,000 a year
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- Background check
- Spanish
- Computer Science
- AD&D insurance
- Paid holidays
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IT Manager

PLUS CREDIT UNION
Las Vegas, NV

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Job Details

Full-time
From $60,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Staff supervision
Public Cloud
Staff training
IT
Microsoft 365 support
Managing tech infrastructure teams

Full Job Description

Department Leadership & Staff Management

Lead, mentor, and manage IT department staff; oversee hiring, onboarding, performance evaluations, and day-to-day direction of technology personnel.
Manage managed service providers and technology vendors used to augment in-house capacity in a small credit union environment.
Develop and deliver security awareness training and technology onboarding for all staff.
Maintain IT policies, procedures, system documentation, and user guides; ensure the department operates with clear, current standards.

Network Administration & Infrastructure

Administer and maintain the credit union’s network infrastructure including switches, routers, firewalls, and wireless access points; ensure reliable, secure connectivity across all branch and back-office systems.
Proactively monitor network performance, availability, and capacity; diagnose and resolve connectivity issues with minimal disruption to operations.
Manage the Microsoft 365 environment including Teams for all credit union staff.
Oversee on-premise and/or cloud-based server administration, virtualization, and storage systems; plan and execute maintenance windows with minimal member-facing impact.
Maintain network segmentation, VPN, and remote access solutions to ensure secure, reliable staff connectivity across locations.

Core Systems & Technology Operations

Manage the credit union’s core processing platform (Symitar/Episys), including upgrades, integrations, and specfile/report development.
Oversee digital banking channels (online, mobile, bill pay, e-statements), ATM and branch technology.
Manage Help Desk operations; ensure timely resolution of staff technology issues and that service level expectations are met.
Lead evaluation, selection, and implementation of new technology solutions aligned with credit union goals and budget.

Cybersecurity & Information Security

Develop and maintain the Information Security Program in compliance with GLBA Safeguards Rule, FFIEC guidance, PCI DSS, and Nevada state requirements.
Conduct annual risk assessments; manage incident detection, response, and regulatory notification requirements.
Oversee user access controls, MFA, endpoint protection, email security, patch management, and network-level threat monitoring.

Business Continuity, Vendor & Compliance

Maintain IT Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); coordinate annual testing and present results to management.
Manage technology vendor relationships, contracts, and risk assessments.
Ensure compliance with Nevada state credit union regulations, GLBA, FFIEC IT Handbook, and BSA requirements; support examination preparation.

Strategic Planning & Budget

Develop and manage the IS department budget; present technology strategy and capital expenditure proposals to Senior Management.
Evaluate emerging technologies (AI tools, digital payments, cloud services, network modernization) for credit union applicability.
Other duties as assigned by the President/CEO.

Education, Experience & Certifications

Bachelor's degree in IT, Computer Science, or related field desirable; equivalent professional experience accepted in lieu of a degree.
3–5 years of progressive IT experience with at least 2 years in a financial institution; credit union experience strongly preferred.
Prior Supervisory Experience Required
Hands-on experience with network administration, firewall management, and Microsoft 365 / Azure AD environments required.
Experience with credit union core processing systems (Symitar/Episys, FiServ, Co-Op, Jack Henry) and familiarity with FFIEC/GLBA requirements.
CompTIA Security+, Network+ preferred.

Compensation & Scheduling

This is a salaried, exempt position; compensation is not subject to overtime.
Participation in the IT on-call rotation is mandatory; the IT Manager is expected to respond to after-hours technology incidents, system emergencies, and critical outages as needed.
Occasional evening, weekend, or holiday availability may be required to support system maintenance, upgrades, or disaster recovery events.
Other duties as assigned

***Bilingual - Spanish a Plus : Differential Offered***

Job Type: Full-time/Salary

13 paid holidays each year
Paid Time Off (PTO) begins accruing day one of employment
Free Employee Assistance Program (EAP)
Medical HMO, PPO, OOP (POS Plan)
Dental & Vision Insurance (employee coverage 100% company paid)
Life, AD&D, short and long-term disability insurance (100% company paid)
401(k) retirement and 401(k) matching

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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