Top 4 Help desk remote Jobs in Flint, MI

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Level 2 Support Engineer
C-Tech IT Solutions —Fenton, MI
- $23 - $28 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Chase Plastics Services Inc —Clarkston, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Level 2 Support Engineer

C-Tech IT Solutions
Fenton, MI

Quick Apply

Job Details

Permanent | Full-time
$23 - $28 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Customer communication
Smartphone (troubleshooting support)
iOS
Hardware maintenance
Data recovery
Wireless network configuration
Server backup and recovery
English
Windows
VLAN
Computer hardware
Desktop (troubleshooting support)
CompTIA Network+
Azure Certification
Mobile device management
CompTIA Linux+
Data backup
macOS
IT
Network security appliance implementation
Network routing
Network infrastructure management
Desktop administration
Associate's degree
CompTIA A+

Full Job Description

Level 2 Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" or “enterprise” position. This person should be prompt and/or know the importance of communicating next steps and ETAs to clients.

This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, cloud infrastructure (M365 or Google Workspace), networking, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.

Position Responsibilities:

Recording time entries against tasks
Fluent, detailed documentation in a centralized knowledge base
Small Projects
Assist Sr. Engineers on Larger projects
T&M service requests
Backup Maintenance
Configuration of standard mail and messaging clients including Outlook
Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, smartphones, and tablets.
Server – Experience preferred with Windows Server
Configure file, print, and remote access services
Administration, including add/remove users and groups from both cloud and on-premises directory systems, configure file permissions, and check event logs
Configure and restore from backup
Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies through the use of self-study materials and intuition
Ability to articulate technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Is self-motivated and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls
Experience with multiuser technology environments (Remote Desktop Services, Citrix, virtual desktop infrastructure)
Understanding of relationship between routers, switches, patch panels and connecting nodes to a network
Understanding of DNS services
Working knowledge of non-Cisco firewall technologies - SonicWALL, Sophos, Juniper, Fortinet, WatchGuard
Working knowledge of wireless technologies - Controller vs controllerless, mesh technology, SSID management, signal encryption, dynamic VLAN, RADIUS authentication
Working knowledge of security fundamentals – endpoint protection, MFA, EDR/XDR, SOC/SIEM, phishing, threat management etc.

Credentials and Experience:

Engineer with two to four years’ experience
Minimum 2 years’ experience – Switching, VLAN, Routing, Firewalling Support
Minimum 2 years’ experience - Mobile device support Android and Apple IOS
Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Has at least one certification. The following certifications are preferred: M365 Foundations or Associate, CCNA/CCDA/CCNP, Project+, Network+, Security+, Apple
Solid dependable engineer, follows directions and maximizes billing opportunities
Exceptional customer service and communication skills

Pay: $23.00 - $28.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Education:

Associate (Preferred)

Experience:

Help Desk or Tech Support: 1 year (Preferred)

Language:

English (Required)

License/Certification:

CompTIA A+ (Preferred)
CompTIA Network+ (Preferred)
Azure Certification (Preferred)
Microsoft Certification (Preferred)
Ubiquiti or SonicWALL Certification (Preferred)
CompTIA Linux+ (Preferred)

Location:

Fenton, MI 48430 (Preferred)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

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help desk remote jobs in Flint, MI

Level 2 Support Engineer

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