Top 8072 Help Desk Representative Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
- Experience equivalent to degree accepted
- Communication skills
- Entry level
- Health insurance
- Paid time off
11d
Customer Care Representative
World Travel Holdings Inc —Remote
- $15 an hour
- Weekends as needed
- Remote
- Residential
- Entry level
- Paid training
- Paid holidays
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
13d
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Patient Service Representative - Patient Experience
Midi Health —Remote
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
Quick Apply
Desktop Support Technician I (Virtual Service Tech)
Empower AI Inc. —Remote
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
Quick Apply
WFH IT Support Representative (Entry Level)
Qureos Inc —Las Vegas, NV
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
9d
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Desktop Support Technician II (Virtual Service Tech)
Empower AI Inc. —Remote
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
Technical Product Support Representative
Olive Systems —New York, NY
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- English
- JavaScript
- US work authorization
Quick Apply
Customer Service Rep (TX, ID, NV)
REVOLVE —Texas
- $18 - $20 an hour
- Overtime
- Remote
- Spanish
- Microsoft Excel
- English
Quick Apply
Personal Lines CSR (Remote Position)
Cross Insurance Agency —Washington State
- Full-time
- Remote
- Spanish
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Sales Desk Representative
Body Moksha Physical Therapy —Remote
- $25 - $28 an hour
- Weekends as needed
- Remote
- Adults
- Entry level
- Health insurance
- Paid time off
Quick Apply
6d

I want to receive the latest job alert for Help Desk Representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Help Desk Representative jobs near

Help Desk Call Center Representative

Senture -
Remote

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

Apply Now

Refine Your Search

Help Desk Representative jobs

Help Desk Call Center Representative

Tier I Customer Support Representatives (REMOTE)

Customer Support (Tier I) Representative

Customer Care Representative

Part Time Customer Service Representative (Teleradiology Support)

Help Desk Representative - SOUTHCOM EDA

Help Desk Specialist I - Clinical Applications

Helpdesk Customer Support

Patient Service Representative - Patient Experience

Desktop Support Technician I (Virtual Service Tech)

Help Desk Representative

WFH IT Support Representative (Entry Level)

IT Service Representative (IT Help Desk)

Help Desk Specialist I (Tier I Agent – Internal)

Help Desk Lead/Manager

Desktop Support Technician II (Virtual Service Tech)

Technical Product Support Representative

Customer Service Rep (TX, ID, NV)

Personal Lines CSR (Remote Position)

Sales Desk Representative

I want to receive the latest job alert for Help Desk Representative

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected