Top 7982 Help Desk Representative Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Remote Healthcare Call Center Representative
Conduent Commercial Solutions, LLC —Remote
- $16 an hour
- Weekends as needed
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Customer Support Representative
Wealthbox —Remote
- Email
- Remote
- Mid-level
- No travel
- Communication skills
- Health insurance
- 401(k)
Help Desk Support Representative
Travis Mathew —Huntington Beach, CA
- $36.71 - $44.04 an hour
- Full-time
- Mid-level
- Office
- 2 years
Customer Care Representative
World Travel Holdings Inc —Remote
- $15 an hour
- Weekends as needed
- Remote
- Residential
- Entry level
- Paid training
- Paid holidays
Patient Service Representative - Patient Experience
Midi Health —Remote
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
Quick Apply
Medical Collection Representative (Remote)
RevCycle, Inc. and affiliated company Alliance Collection Agencies, Inc. —Remote
- From $20 an hour
- Full-time
- Remote
- Basic math
- High school diploma or GED
- Criminal background check
- Paid training
- Disability insurance
Physical Therapist Assistant
LAKE COUNTY TRIBAL HEALTH CONSORTIU —Lakeport, CA
- $32.21 - $43.29 an hour
- 8 hour shift
- Microsoft Word
- BLS Certification
- Physical & Rehabilitation Medicine
- Health savings account
- Health insurance
Quick Apply
Instructor (Cred) FT
UNITED ACTIVITIES UNLIMITED —Staten Island, NY
- $58,500 a year
- Full-time
- Microsoft Word
- Classroom
- Computer literacy
Quick Apply
7d
Sales Development Representative (Hybrid Outbound & On-Site)
Covergent Technologies —Terre Haute, IN
- $35,000 - $42,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Paid training
- Health insurance
Quick Apply
Care Manager
LIFEPlan CCO NY LLC —Ithaca, NY
- $27 - $29 an hour
- Weekends as needed
- Hybrid work
- Nursing
- RN License
- Public speaking
- Work from home
- Flexible schedule
Quick Apply
Licensed Personal Lines Account Manager
MGI Risk Advisors —St. Louis, MO
- $65,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Licensed Outpatient Clinician
Children's Hope Alliance —Statesville, NC
- $55,000 - $65,000 a year
- On call
- School experience
- LMFT
- Computer literacy
Quick Apply
Patient Support Specialist - Medical Reception and Patient Services
Total Respiratory & Rehab —Marquette, MI
- Overtime
- Background check
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Care Manager
LIFEPlan CCO NY LLC —Cortland, NY
- $27 - $29 an hour
- Weekends as needed
- Hybrid work
- Nursing
- RN License
- Public speaking
- Work from home
- Flexible schedule
Quick Apply

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Help Desk Call Center Representative

Senture -
Remote

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Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

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Refine Your Search

Help Desk Representative jobs

Help Desk Call Center Representative

Help Desk Representative

Helpdesk Customer Support

Part Time Customer Service Representative (Teleradiology Support)

Remote Healthcare Call Center Representative

IT Service Representative (IT Help Desk)

Help Desk Representative - SOUTHCOM EDA

Customer Support Representative

Help Desk Support Representative

Customer Care Representative

Patient Service Representative - Patient Experience

Medical Collection Representative (Remote)

Physical Therapist Assistant

Instructor (Cred) FT

Sales Development Representative (Hybrid Outbound & On-Site)

Care Manager

Licensed Personal Lines Account Manager

Licensed Outpatient Clinician

Patient Support Specialist - Medical Reception and Patient Services

Care Manager

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