Top 140 Help Desk Representative Jobs in Boston, MA

Tier 2 Support Representative (Boston, MA)
HqO —Boston, MA
- $71,000 - $79,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
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Patient Access Representative
Harbor Health Services, Inc. —Dorchester, MA
- $19.22 - $28.83 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Staff Assistant II
Harvard University —Cambridge, MA
- Full-time
- Bilingual
- Bachelor of Science
- HIPAA
- Commuter assistance
- Health insurance
11d
Help Desk Technician
KECHES LAW GROUP PC —Milton, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Windows
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Patient Care Representative | Full-Time | Boston
Whittier Street Health Center —Roxbury Crossing, MA
- $20.00 - $24.50 an hour
- Full-time
- Background check
- High school diploma or GED
- Data entry
- Health savings account
- AD&D insurance
Quick Apply
Desk Assistant - Graduate Junction
American Campus Communities —Cambridge, MA
- $24.40 an hour
- Part-time
- High school diploma or GED
- Fair chance
- Entry level
Quick Apply
5d
Patient Access Representative
Software Technology Inc —Cambridge, MA
- Hospital
- Inpatient
- High school diploma or GED
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Patient Access Representative 40 Hrs, Scheduling; 8:30am-7pm M-TH
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
12d
It Technician
Transdev —Dorchester, MA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Patient Access Representative 3pm-11:30pm M-F
Beth Israel Lahey Health —Needham, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Field and Event Representative
NEEECO, LLC —Boston, MA
- $20 - $22 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Driver's License
- Paid training
- Disability insurance
Quick Apply
Commercial Sales Representative (Seasonal)
Simply Lawn Care Services LLC —Peabody, MA
- $15 - $30 an hour
- 8 hour shift
- No education required
- Ability to walk for extended periods
- Residential
- Paid training
Quick Apply
6d
Front Desk Sales Representative
EverPresent —Newton Highlands, MA
- $20 - $22 an hour
- Full-time
- Background check
- Office
- Windows
- Free parking
- Paid training
Quick Apply
Autism Support Broker
Northeast Arc —Danvers, MA
- $25.50 - $27.50 an hour
- Full-time
- Mid-level
- 3 years
- Travel
- Mileage reimbursement
Quick Apply
Structural Project Assessor (part time as needed)
Bureau Veritas Building Assessments & Project Management —Boston, MA
- From $350 a day
- 8 hour shift
- Background check
- Clean driving record
- Up to 50% travel
- Health insurance
- 401(k)
Quick Apply
4d
Residential Roofing Sales Consultant - Commission Based
Zen Roofing Company —Wilmington, MA
- $90,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Smartphone
- Paid time off
Quick Apply
Manager, Cost Accounting - MFG experience required
Home Market Foods —Norwood, MA
- $125,000 - $145,000 a year
- Hybrid work
- Oracle
- Management
- CPA
- Relocation assistance
- Health insurance
Quick Apply
Sales Manager
The Atlantic District —Boston, MA
- $220,000 - $250,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
3d
Account Executive
Petro Home Services —Peabody, MA
- $65,000 - $70,000 a year
- Full-time
- Background check
- Customer service
- Residential
- Paid holidays
- Health insurance
Quick Apply
3d

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Help Desk Representative jobs near Boston, MA

Tier 2 Support Representative (Boston, MA)

HqO
Boston, MA

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Job Details

Full-time
$71,000 - $79,000 a year

Benefits

Commuter assistance
Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance

Qualifications

Customer communication
Customer support ticket management
Cross-functional communication
Ticketing system technical support

Full Job Description

About HqO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.

HqO has been trusted to power 400 million+ square feet across 1800+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.

We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

About the role

We are seeking a Tier 2 Support Representative to join our growing Customer Support team. In this role, you’ll serve as a key escalation point for complex customer inquiries and technical issues, ensuring timely, empathetic, and high-quality support that drives satisfaction, retention, and operational excellence. You will play a critical role in supporting our customers, ensuring they receive the exceptional support and care that we pride ourselves on at HqO.

This position will enjoy a collaborative hybrid work model, with a minimum of four days per week (Monday -Thursday) in our Boston office.

What you'll do

Respond to Tier 2 support tickets promptly and efficiently, meeting SLA targets without compromising on quality.
Troubleshoot and resolve escalated customer inquiries with accuracy, empathy, and professionalism.
Deliver exceptional customer experiences that result in high CSAT and contribute to overall retention and NPS.
Act as a bridge between Support, Product, and Engineering teams, relaying insights that improve the product and customer experience.
Contribute to the internal knowledge base by documenting new solutions, workflows, and product FAQs.
Provide guidance and enablement to Tier 1 representatives to enhance team knowledge and performance.
Participate in regular team huddles, coaching sessions, and company-wide rhythms, embodying HqO’s culture and commitment to excellence.

What you bring

Fluency in English (Written and Verbal)
3-5 years of experience in a customer support, technical support, or help desk role (SaaS experience strongly preferred).
Proven troubleshooting and problem-solving skills, with strong attention to detail.
Excellent communication skills, with the ability to translate technical information into clear, customer-friendly language.
Experience using support ticketing systems (HubSpot is a pre.
Ability to collaborate cross-functionally with Product, Engineering, and Account Management teams.
A proactive, accountable, and empathetic mindset: driven to provide best-in-class customer experiences.

Pay & Benefits

The compensation range below includes base salary and bonus or on-target incentive compensation, if applicable. The range reflects HqO’s reasonable, good-faith estimate of what the company expects to pay for this role at the time of posting.

Range: $71,000 - $79,000

Actual compensation will vary based on factors such as skills, experience, and qualifications. In addition to cash compensation, HqO employees are eligible for equity and comprehensive benefits.

Perks & Benefits at HqO

At HqO, we believe great work starts with great people, and supporting them inside and outside the office. Our benefits are designed to help you stay healthy, grow your career, and enjoy life along the way. We offer:

Comprehensive medical, dental & vision plans for you and your dependents
Fully paid parental leave (12 weeks), in addition to state and federal leave standards
Pre-tax commuter benefits for qualified travel expenses
Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)
In-Office First Culture: Employees are in-office Monday - Thursday
Unlimited time off to recharge

How to apply

For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!

Quick Apply

Refine Your Search

Help Desk Representative jobs in Boston, MA

Tier 2 Support Representative (Boston, MA)

Patient Access Representative

Staff Assistant II

Help Desk Technician

Patient Care Representative | Full-Time | Boston

Desk Assistant - Graduate Junction

Patient Access Representative

Patient Access Representative 40 Hrs, Scheduling; 8:30am-7pm M-TH

It Technician

Patient Access Representative 3pm-11:30pm M-F

Front Desk Office Lead

Field and Event Representative

Commercial Sales Representative (Seasonal)

Front Desk Sales Representative

Autism Support Broker

Structural Project Assessor (part time as needed)

Residential Roofing Sales Consultant - Commission Based

Manager, Cost Accounting - MFG experience required

Sales Manager

Account Executive

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