Top 1562 Help Desk Software Analyst Jobs

Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
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11d
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
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Help Desk Analyst
VivSoft Technologies —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Bachelor's degree
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6d
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
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- Computer science
- Computer Science
- Writing skills
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Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
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Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
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Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
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- Office
- Windows
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Help Desk Analyst
Software Technology Inc —Salem, OR
- Mid-level
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IT Help Desk Analyst
Reagent Chemical & Research LLC —Ringoes, NJ
- $55,000 - $70,000 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Health savings account
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Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
IT Help Desk Analyst - Federal
Nelson Enterprise Technology Services —Washington, DC
- Full-time
- Mid-level
- AWS
- Mentoring
- Flexible schedule
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Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
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2h
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
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Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Help Desk Analyst
Kravet LLC —Woodbury, NY
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Mid-level
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Help Desk Analyst
LWCC —Baton Rouge, LA
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
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Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
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Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
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IT Support Analyst
ACI Infotech —Miramar, FL
- $15 - $18 an hour
- Contract
- Ability to walk for extended periods
- Computer literacy
- Mid-level
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HELP DESK ANALYST
Variety Wholesalers Inc —Henderson, NC
- Rotating shift
- Windows
- High school diploma or GED
- Analysis skills
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Desktop Analyst

Bloom Energy -
Fremont, CA

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Job Details

Contract
$35 - $40 an hour
11 days ago

Qualifications

Google Workspace
Zoom
Slack
IT infrastructure
Desktop administration

Full Job Description

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality. 

For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. 

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. 

We are looking for a Desktop Analyst  to join our team in one of today’s most exciting technologies.  This role will report to Sr. Service Help Desk Manager and based in Fremont, CA.  This is a fully on-site, in office role 5 days a week. 

Key Responsibilities:

Troubleshoot and resolve hardware, software, and networking issues with a focus on providing a quick and effective resolution.
Provide high-level IT support manufacturing, staff, and employee across all business functions.
Work with other IT teams (network, security, applications) to ensure coordinated problem resolution and ensure service continuity during extended hours.
On a rotational basis, provide day-to-day IT support for manufacturing staff, addressing issues related to desktop computers, workstations, printers, and peripheral devices (scanners, barcode readers, etc.).
Manage, monitor, and respond to IT incidents using Service Desk software (Jira). Ensure all work are logged, prioritized, and escalated according to established procedures.
Support and troubleshoot corporate devices, including laptops, smartphones, video conferencing equipment, printers, and collaboration tools.
Escalate complex technical issues to senior IT staff or specialists, providing detailed documentation and follow-up.
Provide guidance and troubleshooting support for virtual private network (VPN) connections, remote desktop tools, and cloud-based applications.
Maintain a high level of customer service and professionalism when interacting with staff.
Document solutions, create knowledge base articles, and contribute to internal process improvement initiatives.
Participate in after-hours on-call rotation, ensuring availability during critical incidents or outages.

The ideal candidate will:

Proven experience in an IT support or service desk role, ideally in an executive or high-priority support capacity.
Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android).
Proficiency with remote troubleshooting tools (e.g., TeamViewer, Zoom, VPN solutions).
Experience supporting office productivity software (e.g., Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (e.g., Microsoft Teams, Slack).
Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure).
Ability to handle sensitive information with discretion and maintain confidentiality.
Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.
Strong problem-solving skills and a proactive approach to troubleshooting.
Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation.
Experience with Microsoft Intune a plus
Experience with O365 Admin Portal Experience is a plus
IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus.

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

#BEI2024

Pay: $35.00 - $40.00 per hour

Work Location: In person

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