Top 1579 Help Desk Software Analyst Jobs

Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- In-person
- Health insurance
- 401(k) matching
Help Desk Analyst
Kravet LLC —Woodbury, NY
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Mid-level
Quick Apply
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Help Desk Analyst
LWCC —Baton Rouge, LA
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Service Desk Analyst - 2nd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Research
- Mid-level
- Fair chance
- Paid training
- Paid holidays
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Mid-level
- Cleaning
Quick Apply
Help Desk Analyst
Amerilife Group, LLC —Clearwater, FL
- Full-time
- Background check
- Microsoft Outlook
- In-person
- Disability insurance
- Health insurance
Help Desk Analyst
VivSoft Technologies —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
4d
Help Desk Analyst
Octave Federal —Santa Rita, GU
- $45,000 - $55,000 a year
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Service Desk Analyst I - 3rd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Fair chance
- 2 years
- Communication skills
- Paid training
- Paid holidays
Junior Help Desk Analyst (Part-Time, HUBZone)
Humango Solutions —St. Louis, MO
- $15 an hour
- Part-time
- Hybrid work
- Background check
- Computer Science
- Inventory management
- 401(k) matching
- Flexible schedule
Quick Apply
2d
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Help Desk Analyst
Jackson Lewis —Orange County, CA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Help Desk Analyst
ATC —Madison, WI
- Contract
- Mid-level
- 2 years
- Communication skills
Help Desk Analyst L1
Zones —Portland, OR
- $25 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
Quick Apply
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst
ARTHUR SCHUMAN MIDWEST LLC —Elgin, IL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply

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Service Desk Analyst - Remote (After Hours)

K2 Services -
Remote

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Job Details

Full-time
$36,000 - $39,000 a year

Benefits

Health insurance
401(k) matching

Qualifications

Mobile device management
Intune

Full Job Description

Service Desk Analyst (Remote - U.S.)

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!

We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.

Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.

This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.

We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.

The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.

Essential Duties and Responsibilities

Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
Provide over-the-phone, email, and chat support.
Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue.
Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
Maintain a regular and reliable level of attendance.

Knowledge Skills and Abilities

High School Diploma or equivalent.
Strong verbal, written, and typing skills.
Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success.
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
Ability to act independently and make decisions within the scope of the position’s responsibilities.
Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment.
Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

Requirements

Prolonged periods of sitting at a desk and working on a computer

Will require Intune “Mobile Device Management” software installed on a personal device(s)

K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.

Opensity Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.

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