Top 1582 Help Desk Software Analyst Jobs

Help Desk Analyst
Jackson Lewis —Orange County, CA
- $26.70 - $33.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Remote Help Desk Analyst
Qureos Inc —Los Angeles, CA
- Part-time
- Remote
- Computer Science
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
3d
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
Help Desk Analyst
ATC —Madison, WI
- Contract
- Mid-level
- 2 years
- Communication skills
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Help Desk Analyst
Amerilife Group, LLC —Clearwater, FL
- Full-time
- Background check
- Microsoft Outlook
- Communication skills
- Disability insurance
- Health insurance
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Analyst
Reagent Chemical & Research LLC —Ringoes, NJ
- $55,000 - $70,000 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Help Desk Analyst II
Sentar —Shaw AFB, SC
- Monday to Friday
- Mid-level
- 2 years
- Disability insurance
- Dental insurance
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
7d
A313-two Help Desk Analysts, 12312422 and 12209532
FHR —Denver, CO
- $22 - $27 an hour
- Call employer
- Remote
- Typing
- Communication skills
- Entry level
Quick Apply
HELP DESK ANALYST
Variety Wholesalers Inc —Henderson, NC
- Rotating shift
- Windows
- High school diploma or GED
- Analysis skills
Quick Apply

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Help Desk Analyst

Jackson Lewis -
Orange County, CA

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Job Details

Full-time
$26.70 - $33.40 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
IT service management
Incident management software
Microsoft Exchange
Windows
Incident management operations support
Customer support ticket management
Desktop applications
macOS
Technical Proficiency
Ticketing system technical support

Full Job Description

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.

Essential Functions

Provide exceptional customer service.
Provide phone support while maintaining a phone availability status of 85% or higher.

Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
Document end user issues/requests utilizing the IT Service Desk service management application.
Provide end-user hardware, software, and telecommunications desk-side system support.
Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
Work toward team standards in relation to the current Service Level Objectives.
Provide identification/resolution for IT Infrastructure and desktop issues.
Furnish reports, information and/or documentation as directed by management.
Retain ownership of all issues/requests assigned until closure with end user agreement.
Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
Computer imaging as needed and directed by IT.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.

Qualifications/Skills Required

At least 2 years of Service Desk experience.
Excellent knowledge of MS Windows operating systems.
Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
PC hardware proficiency (Intel/Mac/HP).
Experience with macOS is a plus.
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
Team player, creative, innovative, flexible & enthusiastic.
Ability to work independently on special assignments.
Law firm experience a plus.

Educational Requirements

Associates Degree or equivalent work experience of 2 to 4 years required.

#LI KM

For California, the expected salary range for this position is between $26.70 and $33.40. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes: · Medical, dental, vision, life and disability insurance · 401(k) Retirement Plan · Flexible Spending and Health Savings Account · Firm-paid holidays, vacation and sick time · Employee assistance program and other firm benefits.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

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HELP DESK ANALYST

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