Top 9559 Help Desk Support Jobs

IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Network Administrator - Jacksonville, IL
Quality Network Solutions —Jacksonville, IL
- From $50,000 a year
- Full-time
- Mid-level
- Windows
- Scripting
- Health savings account
- Health insurance
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IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
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TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
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IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Junior Help Desk
Global Alliant Inc —Rockville, MD
- Up to $70,000 a year
- Full-time
- Remote
- Research
- Mid-level
- SharePoint
Quick Apply
5d
Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Help Desk Technician - First Response Team M-F 11am-7pm
LEFCON, LLC —Harmony, PA
- $19 - $22 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Help Desk Technician - First Response Team
LEFCON, LLC —Harmony, PA
- $19 - $22 an hour
- Full-time
- Software troubleshooting
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
10d
Managed IT Support Technician
AcaciaIT —Tucson, AZ
- $17 - $23 an hour
- Overnight shift
- Hybrid work
- Azure
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
8d
IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Support / Systems Engineer
Uptime Legal Systems —Eden Prairie, MN
- Up to $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
IT Support Analyst
JRBT —Waco, TX
- $24.52 - $29.80 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
12d

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IT Support Engineer (MSP EXPERIENCE REQUIRED)

Confidential
Fort Myers, FL

Quick Apply

Job Details

Full-time
From $60,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Azure
Software troubleshooting
Customer service
Windows
IT support
IT
VPN

Full Job Description

We are looking for a L2 Support Engineer, to join our team.

We are a growing IT Managed Security Service Provider/Managed Service Provider (MSSP/MSP). We help our clients realize technology improvements in their organizations, assist in regular maintenance and troubleshooting (help desk), and lead projects that touch upon all aspects of small to medium size business IT systems. Our company's mission is to provide a holistic customer service focused approach to small business IT management and day to day IT help desk support. This WILL be an on-site position at client's site in FORT MYERS, FLORIDA (As well as travel to a few other clients near-by) Daily travel to client site required!

About the Position:

This position encompasses a broad range of responsibilities. Our ideal candidate is a self-starter with experience in multiple aspects of IT support (desktop, server, network, cloud) and is very customer service focused. Customer service skills are VERY important to us. Our clients span the range, but most are Medical and legal offices and they rely on us for complete management of their IT systems, in addition to daily support. In this position you will help our clients with things like:

Troubleshoot and resolve end user, network and software issues
Resolve and document issues
Escalate to senior engineers
Assist clients with the installation, configuration and ongoing usability of workstations, peripheral equipment and software
Perform regular preventative maintenance checks
Diagnose system emergencies when they arise and persevere until they are resolved
Setup of new user profiles and software installation
Work with vendor representatives to resolve software and hardware issues
Install and/or upgrade Microsoft Operating Systems
Follow defined processes and standards
Review security parameters with clients and make recommendations on changes according to our standards and processes
Work on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
Participate in project planning, and solution delivery.

What does a "Typical Day" in this position look like? A typical day would be grabbing support tickets from the queue that require troubleshooting knowledge. We have NO L1 engineers!

Desired Skills and Experience:

Microsoft 365 and Microsoft Azure experience
Ability to learn and retain new technology skills and troubleshooting processes
Must be a team player and enjoy a fast-paced environment
Ability to multitask and effectively prioritize client issues
Hands-on experience with troubleshooting Windows products, VPN's, performance issues, peripherals, and M365
Successful completion of designated MS Certifications
3+ years of solid MS Windows experience
Excellent problem-solving and customer service skills
Excellent written and verbal communication skills
MSP specific experience REQUIRED

Benefits:

Influence our growth and direction in a cooperative environment
Friendly, fast-paced working environment
Great opportunity to work closely with experienced IT consultants
Exposure to wide variety of cutting edge technologies.

Compensation:

Starting at $60,000+ DOE
Full time w2 position (not contract).
We offer Vacation and Health benefits

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

MSP : 3 years (Required)
IT Troubleshooting: 3 years (Required)

Ability to Commute:

Fort Myers, FL 33912 (Preferred)

Work Location: In person

Quick Apply

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