Top 79 Help Desk Support Jobs in Detroit, MI

Help Desk Manager
Robert Half —Romulus, MI
- $70,000 - $80,000 a year
- Travel
- Mentoring
- US work authorization
- Disability insurance
- Dental insurance
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5d
IT Manager
Robert Half —Farmington Hills, MI
- $85,000 - $105,000 a year
- 7 years
- Computer Science
- Bachelor's degree
- Disability insurance
- Dental insurance
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Help Desk Level II & Level III
True World Group —Novi, MI
- $53,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
3d
IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
- $23.42 - $26.00 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
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Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
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Technical Support Specialist
Bizflex IT LLC —Troy, MI
- $22 - $27 an hour
- Full-time
- Windows
- Communication skills
- Editing
- Health insurance
- Dental insurance
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IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
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The Desktop Support Technician II
Masco —Livonia, MI
- $23.80 - $37.35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Help Desk Technician
Mercantile Bank —Troy, MI
- Full-time
- Office
- Windows
- Travel
- Health savings account
- Employee stock purchase plan
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Call Center Associate- Life Insurance
Accenture —Detroit, MI
- $20.10 - $40.53 an hour
- Full-time
- Hybrid work
- Spanish
- English
- US work authorization
- Paid holidays
- Disability insurance
4d
IT Support Specialist (Help Desk)
Weldaloy Specialty Forgings —Warren, MI
- $20 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Work from home
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SUPPORT ANALYST II
SMART —Troy, MI
- $74,318.40 a year
- Weekends as needed
- Computer Science
- Mid-level
- Windows
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IT Dispatcher/Service Coordinator
Proactive Technology Management —Ferndale, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Contact Center Advisor
Community Choice Credit Union —Warren, MI
- $19.95 an hour
- Part-time
- Remote
- High school diploma or GED
- Financial services
- 1 year
Quick Apply
Walk-Up IT / Deskside Support
HCL America Inc —Melvindale, MI
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
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Information Technology Support Specialist
Lit Financial —Troy, MI
- From $60,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Paid holidays
- Dental insurance
Quick Apply
12d
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Madison Heights, MI
- Full-time
- Office
- Windows
- Continuous improvement
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IT Level 1 Support Technician
MobileIT LLC —Huntington Woods, MI
- $40,000 - $50,000 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d

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Help Desk Support jobs near Detroit, MI

Help Desk Manager

Robert Half -
Romulus, MI

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Job Details

$70,000 - $80,000 a year
5 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
IT service management
Incident management software
Team development
Customer support ticket management
Microsoft 365 support
Implementing IT solutions
Ticketing system technical support
Team building

Full Job Description

Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support organization across multiple North American locations. This is a hands-on leadership opportunity for someone who enjoys building structure, improving processes, developing teams, and delivering exceptional customer service in a fast-paced, 24/7 operational environment.
The ideal candidate has experience implementing IT service management best practices, leading technical support teams, and driving continuous improvement through metrics, documentation, and operational excellence.

Key Responsibilities
Lead and mentor the IT Service Desk team, establishing accountability, performance expectations, and a customer-first culture.
Manage daily service desk operations, staffing, scheduling, escalations, and support coverage for a 24/7 environment.
Implement and optimize ITSM processes, including incident, request, problem, and change management.
Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.
Develop and maintain knowledge base articles, SOPs, and technical documentation.
Track service desk KPIs and use reporting to identify trends and drive operational improvements.
Partner with IT and business stakeholders to resolve issues and improve the overall end-user experience.
Support multiple U.S. and Canadian locations with occasional travel as needed.

Qualifications
5+ years of IT Service Desk or Help Desk leadership experience.
Experience implementing or improving ITSM processes and ticketing platforms.
Proven success leading technical support teams and developing staff.
Strong organizational, communication, and customer service skills.
Working knowledge of Microsoft technologies, Active Directory, Microsoft 365, endpoint management, and networking fundamentals.
ITIL certification or equivalent experience is a plus.
Experience supporting manufacturing, logistics, distribution, or other 24/7 environments is preferred.

Why This Opportunity?
This is an opportunity to make a meaningful impact by shaping the future of IT service delivery within a growing organization. You'll have the autonomy to improve processes, develop a high-performing team, and build a service desk that delivers outstanding support across multiple locations.

Qualifications
5+ years of IT Service Desk or Help Desk leadership experience.
Experience implementing or improving ITSM processes and ticketing platforms.
Proven success leading technical support teams and developing staff.
Strong organizational, communication, and customer service skills.
Working knowledge of Microsoft technologies, Active Directory, Microsoft 365, endpoint management, and networking fundamentals.
ITIL certification or equivalent experience is a plus.
Experience supporting manufacturing, logistics, distribution, or other 24/7 environments is preferred.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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Help Desk Support jobs in Detroit, MI

Help Desk Manager

IT Manager

Help Desk Level II & Level III

IT Specialist/Desktop Support

IT Help Desk Agent

Help Desk Analyst

Entry Level MSP Technician (Help Desk)

Technical Support Specialist

IT Help Desk Technician

The Desktop Support Technician II

Help Desk Technician

Call Center Associate- Life Insurance

IT Support Specialist (Help Desk)

SUPPORT ANALYST II

IT Dispatcher/Service Coordinator

Contact Center Advisor

Walk-Up IT / Deskside Support

Information Technology Support Specialist

IT Support Desk Operator

IT Level 1 Support Technician

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