Top 13 Help Desk Support Jobs in Lebanon, VA

Customer Service Representative - El Paso TX
Capitol Bridge, LLC. —Virginia
- $17.50 an hour
- Full-time
- Bilingual
- Background check
- Pass drug screening
- Paid training
- Paid holidays
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14d
Training & Change Management Specialist
i360technologies, Inc. —Indian, VA
- Oracle
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Lead EBS Federal Financials Analyst 1
i360technologies, Inc. —Indian, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Oracle Application Developer
i360technologies, Inc. —Indian, VA
- Computer Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Program Manger
i360technologies, Inc. —Indian, VA
- Oracle
- Bachelor's degree
- Senior level
- AD&D insurance
- Disability insurance
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Technology Service Technician (Part Time)
Hard Rock Hotel & Casino Bristol —Bristol, VA
- $18 - $23 an hour
- Part-time
- Background check
- Microsoft Outlook
- Writing skills
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Help Desk Support jobs near Lebanon, VA

Customer Service Representative - El Paso TX

Capitol Bridge, LLC. -
Virginia

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Job Details

Full-time
$17.50 an hour
14 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Life insurance

Qualifications

High school diploma or GED
Customer support

Full Job Description

Position Title: Customer Service Representative - El Paso TX

Capitol Bridge is seeking a dynamic and experienced individual to join our team as an Customer Service Representative in El Paso TX to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance.

Location: Within 50 miles of El Paso TX

Training: 2 weeks paid training onsite in El Paso TX

Pay and Benefits:

Salary: 17.50 p/h

Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)

Company sponsored Life Insurance.

401K Retirement plan.

Vacation Leave and Sick Leave

Employee Assistance Program

Paid Training

Paid Holidays

Position Overview:

The Intermediate Help Desk Operator delivers front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. This role focuses on resolving routine issues quickly and accurately while escalating complex matters to senior operators. Strong multitasking, attention to detail, and a commitment to meeting service performance standards are essential.

Key Responsibilities:

Expected to answer calls (inbound/outbound) and emails in addition to other source items.

Provide world-class customer service and assist clients with problems or issues.

Able to handle large orders and tasks at one time by multitasking.

Provide support to both clients, DEA registrants and contractors.

Must be accurate and efficient with all documentation and delivery of services.

Provide customer support services to the DEA registrant community.

Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue.

Provide first-tier support to end users for call support and resolve less complex problems immediately. More complex problems shall be referred to senior level Help Desk Operators.

Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas. Analyzes customers' needs to determine functional requirements. Performs functional responsibilities in an independent manner.

Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance.

Be able to accept critical feedback and implement changes quickly.

Be able to adapt to change.

Reasonable Accommodation:

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement:

Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice:

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Qualifications:

High School Diploma or High School Equivalency required

Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst

Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa)

Multilingual speaker is a plus

Certifications: None required

Screenings Requested:

You may receive requests for background checks, credit checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity. *Please be aware that our organization and our client adhere to stringent security regulations, necessitating a thorough background screening process for all potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest assured, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations.

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Help Desk Support jobs in Lebanon, VA

Customer Service Representative - El Paso TX

Training & Change Management Specialist

Lead EBS Federal Financials Analyst 1

Oracle Application Developer

Program Manger

Technology Service Technician (Part Time)

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