Top 27 Help Desk Support Jobs in Montgomery, AL

Information Technology Desktop Support
The City of Millbrook —Millbrook, AL
- $24 - $28 an hour
- Overtime
- Mid-level
- Office
- Windows
Quick Apply
Help Desk Technician (HDA)
Zigabyte Corporation —Montgomery, AL
- Overtime
- Mid-level
- Office
- Analysis skills
Quick Apply
Helpdesk Technician
3 Squared Technology —Montgomery, AL
- Overtime
- English
- Research
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Help Desk Lead
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 7 years
- Management
- Agile
Help Desk Lead
American Operations Corporation —Montgomery, AL
- Full-time
- Management
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Functional Support Administrator
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- Mid-level
- Windows
- 3 years
Functional Support Administrator
American Operations Corporation —Montgomery, AL
- Full-time
- Mid-level
- Windows
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Information Systems Administrator, Journeyman
Torch Technologies —Maxwell AFB, AL
- Email
- Background check
- Azure
- Master's degree
- Health savings account
- Paid holidays
20150 - Sr. System Administrator
Hyundai Autoever America —Montgomery, AL
- $78,880 - $108,500 a year
- Full-time
- 7 years
- Computer Science
- Office
- Health insurance
- Dental insurance
Quick Apply
20146 – Window System Administrator III
Hyundai Autoever America —Montgomery, AL
- $80,000 - $114,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
TECHNOLOGY TEACHER
Alabama State Department of Education —Montgomery, AL
- Mid-level
- Contracts
- Public school
Training Lead / Knowledge Transfer Specialist
American Operations Corporation —Montgomery, AL
- Full-time
- 5 years
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Product Owner
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 7 years
- Analysis skills
- Bachelor's degree
Scrum Master
American Operations Corporation —Montgomery, AL
- Full-time
- Bachelor's degree
- Senior level
Quick Apply
Scrum Master
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 5 years
- Bachelor's degree
- Senior level
AI/ML Engineer/Data Scientist
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 5 years
- Senior level
- Python
Cargo Movement Operations System (CMOS) Senior Subject Matter Expert (SME)
Zigabyte Corporation —Montgomery, AL
- Overtime
- 5 years
- Analysis skills
- Organizational skills
Quick Apply
PMEL/PAMS Functional Engineer
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
AI/ML Engineer / Data Scientist
American Operations Corporation —Montgomery, AL
- Full-time
- 5 years
- Senior level
- Python
- AD&D insurance
- Disability insurance
Quick Apply
Integrated Maintenance Data System (IMDS) Senior Subject Matter Expert (SME)
Zigabyte Corporation —Montgomery, AL
- Overtime
- 5 years
- Analysis skills
- Organizational skills
Quick Apply

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Help Desk Support jobs near Montgomery, AL

Information Technology Desktop Support

The City of Millbrook
Millbrook, AL

Quick Apply

Job Details

Full-time
$24 - $28 an hour

Qualifications

Customer communication
Confidential information handling
Driver's License
Associate's degree

Full Job Description

The Desktop Technician's primary responsibility is to act as the first tier contact for users
who have hardware, software, and communications issues. This individual will document,
respond and resolve the majority of technical problems with end-users. The Desktop
Technician will also assist in maintaining and administering the City's computer and
telecommunications networks, including hardware set-up, user administration, virus and
malware monitoring. The individual will also maintain system documentation, procedures,
disaster recovery plans, and user training.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Coordinate and react to calls for assistance, resolving technical problems with a minimum amount

of user inconvenience.

Monitor, log and track technical problems, and respond to other end-user difficulties.
Trouble-shoot and resolve majority of technical problems with end-users.
Support telecommunications issue(s), logging and troubleshooting.
Provide primary Help desk support.
Install hardware upgrades and trouble-shoot faulty equipment.
Install and configure software on computers and laptops.
Assist in telecommunications set-up and configuration.
Monitor, document virus and malware occurrences and resolve issues.
Train users on software and application use as needed

Minimum Qualifications:
Associates Degree in information technology related field is required. Bachelor's degree is preferred.
Advanced training and current certifications in information technology desired.
Must be lawfully eligible to work in the United States.
A criminal background check will be performed for this position.
Must have a valid Alabama driver's license.
Knowledge, Skills and Abilities:
Two (2) years, experience in technical support of end-users on Microsoft Windows including Microsoft Office Applications and operating system(s).
Strong interpersonal skills, written and oral communication skills.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in an efficient manner.
Able to work in a team-oriented, collaborative environment.
Must be able to effectively deal with the public and other government agencies in a professional and courteous manner.
Ability to consistently deliver excellent customer service, internally and externally.
Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
Must be detail oriented and self-motivated.
Strong organizational skills.
Strong communication skills including writing, speaking, and non-verbal.
Knowledge or the ability to acquire knowledge of all city and departmental policies and procedures.
Must be able to maintain confidentiality of information.
Must have the ability to sit at a desk for long periods of time.
Individuals in this position must be willing to work nights, weekends, and overtime.
Must be punctual, dependable, follow instructions, and respond to management direction.

Physical Demands: The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of time sitting and standing. Must be able to lift up to 30 pounds.

Work Environment: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.

The work environment may become stressful at times.

Quick Apply

Refine Your Search

Help Desk Support jobs in Montgomery, AL

Information Technology Desktop Support

Help Desk Technician (HDA)

Helpdesk Technician

Help Desk Lead

Help Desk Lead

Functional Support Administrator

Functional Support Administrator

Information Systems Administrator, Journeyman

20150 - Sr. System Administrator

20146 – Window System Administrator III

TECHNOLOGY TEACHER

Training Lead / Knowledge Transfer Specialist

Product Owner

Scrum Master

Scrum Master

AI/ML Engineer/Data Scientist

Cargo Movement Operations System (CMOS) Senior Subject Matter Expert (SME)

PMEL/PAMS Functional Engineer

AI/ML Engineer / Data Scientist

Integrated Maintenance Data System (IMDS) Senior Subject Matter Expert (SME)

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