Top 35 Help Desk Support Jobs in Rochester, NY

Desktop Technician
SUSTAINABLE ENERGY DEVELOPMENTS INC —Rochester, NY
- $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Free parking
- Profit sharing
Quick Apply
IT Helpdesk Technician
Acura of Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Garber Honda —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Porsche Audi Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Support Analyst
Innovative Solutions —Rochester, NY
- $65,000.00 - $65,000.01 a year
- Full-time
- Mid-level
- Windows
- AWS
Quick Apply
7d
Help Desk Technician
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Level 1 Junior Systems Administrator
CE Technologies —Rochester, NY
- $18 - $28 an hour
- Full-time
- Google Workspace
- Writing skills
- Office
- Health savings account
- Paid holidays
Quick Apply
1d
Supervisor - Technology Helpdesk
Hillside Children’s Center —Rochester, NY
- $62,500 - $90,000 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
14d
Contact Center Customer Care Associate
Cotality —Rochester, NY
- $40,000 - $41,600 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Garnishment Services Specialist I
PAYLOCITY CORPORATION —Pittsford, NY
- $34,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
IT Solutions Engineer
LMT Technology Solutions —Rochester, NY
- $75,000 - $85,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
1d
Account Manager I - Spending Accounts & COBRA (TPA/COBRA)
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $72,000 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
L3 Systems Engineer
Simple Tech Innovations, Inc. —Rochester, NY
- $80,000 - $92,000 a year
- Full-time
- Google Workspace
- Azure
- 6 years
- Fuel card
- Health insurance
Quick Apply
Client Services Supervisor - Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $82,000 - $85,000 a year
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Data Engineer - Remote
Mindex —Rochester, NY
- $90,000 - $140,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Data Architect - Remote
Mindex —Rochester, NY
- $120,000 - $173,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Manager Client Services Ops-Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $79,300 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d

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Desktop Technician

SUSTAINABLE ENERGY DEVELOPMENTS INC
Rochester, NY

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Free parking
Profit sharing
Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Employee assistance program
Vision insurance
Flexible schedule
Paid sick time

Qualifications

Desktop computer repair
Computer science
Records maintenance
Network troubleshooting
Computer Science
Smartphone (troubleshooting support)
IT user and group management
Phone communication
Associate's degree in computer science
IT asset management
Incident report management
Laptop (troubleshooting support)
Moving
Hardware maintenance
Operating system updates
Application deployment
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Training employees on security practices
Patch management
Associate's degree in information technology
Internal employee customer service
Email configuration (technical support)
On-site repair services (office equipment)
Productivity software support
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Join one of Rochester's Top Workplaces!

We would love to welcome you to the team!

Loyal to People. Loyal to Planet.

GreenSpark Solar, loyal to people and planet, creates fiercely local, cost-effective, clean energy options in the Greater Rochester Community. We feel a huge responsibility to succeed at GreenSpark. As a B Corporation, success is directly tied to honoring our triple bottom line of commitments to people, the planet, and profits (providing capital to grow, revenue to share among our employees, and a return to our investors). It is important work that directly impacts our employees and their families, our customers, and the residents of the communities where we do business, along with our local and broader global environment, but we have fun doing it.Our Core Values

Believe in People

Keep it Real

Find Joy

Be a Leader

Work Together

We are seeking a customer-focused Desktop Technician to provide frontline technical support for employees across the organization. This role is responsible for installing, maintaining, troubleshooting, and repairing desktop computers, laptops, mobile devices, printers, and related technology equipment.

The ideal candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a practical understanding of desktop systems, business applications, and basic networking concepts. This position plays a critical role in ensuring employees have reliable, secure, and properly functioning technology to support daily operations

Essential Job Functions & Key Responsibilities:

Provide technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other end-user equipment.
Respond to service desk tickets, emails, phone calls, and walk-up support requests in a timely and professional manner.
Install, configure, deploy, and maintain Windows-based workstations and approved business applications.
Troubleshoot and resolve hardware, software, printing, login, and peripheral issues to minimize user downtime.
Set up new employee workstations, including imaging, software installation, account setup, and equipment deployment.
Perform routine maintenance, updates, patches, diagnostics, and equipment replacements.
Support Microsoft 365 applications, email access, collaboration tools, and common business software.
Assist with password resets, account support, profile troubleshooting, and access verification in accordance with IT policies.
Document incidents, service requests, resolutions, and asset updates within the organization's ticketing system.
Maintain inventory records for computers, peripherals, accessories, and software licenses.
Coordinate vendor repairs, warranty services, and equipment replacements when necessary.
Escalate infrastructure, security, server, and advanced networking issues to senior IT personnel.
Support office moves, workstation relocations, conference room technology, and new hire onboarding.
Educate users on approved technologies, cybersecurity awareness, and proper equipment handling.
Follow IT standards, procedures, and documentation practices to ensure consistency and compliance.

Education & Qualifications:

Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered.
1–3 years of desktop support, help desk, or technical support experience.
Experience supporting Microsoft Windows environments and Microsoft 365 applications.
Familiarity with workstation deployment, software installation, hardware troubleshooting, and peripheral support.
Basic knowledge of Active Directory, remote support tools, and IT service management/ticketing systems.
Understanding of desktop-level networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi troubleshooting, and network printer support.
Ability to diagnose and resolve hardware, software, and connectivity issues while maintaining excellent customer service.
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
CompTIA A+ certification preferred; Network+ or similar certifications are a plus.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Work Environment & Physical Requirements

Ability to lift and move computers, monitors, printers, and other technology equipment.
Ability to travel between office locations and work areas to provide onsite support.
May be required to participate in occasional after-hours maintenance, upgrades, or emergency support activities.
Primarily office-based with remote work flexibility when practical.

Perks & Benefits:

Annual salary range of $25/hr
Weekly pay
Quarterly bonus potential based on company performance
Company-issued cell phone or reimbursement
401(k) profit sharing plan
Comprehensive Medical, Dental & Vision Insurance
Flexible work schedule and hybrid work arrangements.
Paid downtown parking and/or parking validation provided
3 weeks of vacation in your first year, followed by flexible paid time off moving forward.
12 days of paid sick leave
8 paid company-wide closure days
Opportunities for professional growth through training and development programs
Annual company retreat to foster team building and company culture
Access to Employee Assistance Program (EAP) for confidential support and counseling services
Pet-friendly work environment

GreenSpark Solar is an equal-opportunity employer committed to diversity in the workplace. We do not tolerate harassment or discrimination of any kind and seek to remove barriers and increase opportunities, access, and advancement for all people. Do not let historical barriers prevent you from jumping on this life-changing opportunity – reach out and ask questions if you have them – we are here!

Quick Apply

Refine Your Search

Help Desk Support jobs in Rochester, NY

Desktop Technician

IT Helpdesk Technician

IT Helpdesk Technician

IT Helpdesk Technician

IT Support Analyst

Help Desk Technician

IT Support Specialist - MSP

Level 1 Junior Systems Administrator

Supervisor - Technology Helpdesk

Contact Center Customer Care Associate

Garnishment Services Specialist I

IT Solutions Engineer

Account Manager I - Spending Accounts & COBRA (TPA/COBRA)

Lead Client Services Ops - Growth

L3 Systems Engineer

Client Services Supervisor - Majors

Data Engineer - Remote

Manager Client Services Ops- Enterprise

Data Architect - Remote

Manager Client Services Ops-Growth

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