Top 42 Help Desk Support Jobs in Rochester, NY

Account Manager II
PAYLOCITY CORPORATION —Pittsford, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Client Services Supervisor - Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $82,000 - $85,000 a year
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk
GLC Business Services, Inc. —Rochester, NY
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Customer service
- Mid-level
- Health savings account
- Relocation assistance
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2d
IT Help Desk Technician
GLC Business Services Inc —Rochester, NY
- $50,000 - $60,000 a year
- Spanish
- Mid-level
- Analysis skills
1d
IT Helpdesk Technician
Christa Construction LLC —Rochester, NY
- $24.00 - $31.25 an hour
- Full-time
- Computer Science
- Construction site
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
2d
IT Support Analyst
Innovative Solutions —Rochester, NY
- $65,000.00 - $65,000.01 a year
- Full-time
- Mid-level
- Windows
- AWS
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IT Helpdesk Technician
Garber Honda —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Acura of Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Porsche Audi Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
Junior Systems Administrator
CE Technologies —Rochester, NY
- $18 - $28 an hour
- Full-time
- Google Workspace
- Writing skills
- Office
- Health savings account
- Paid holidays
Quick Apply
10d
Help Desk Technician
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Service Desk Representative (Full-time, Nights)
Rochester General Hospital —Rochester, NY
- $19.00 - $23.25 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
20h
Contact Center Customer Care Associate
Cotality —Rochester, NY
- $40,000 - $41,600 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Account Manager I - Spending Accounts & COBRA (TPA/COBRA)
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Supervisor - Technology Helpdesk
Hillside Children’s Center —Rochester, NY
- $62,500 - $90,000 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
IT Service Coordinator
Just Solutions, Inc. —Fairport, NY
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
9d
Garnishment Services Specialist I
PAYLOCITY CORPORATION —Pittsford, NY
- $34,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Systems Administrator
Brothers International —Rochester, NY
- $60,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- Office
Quick Apply
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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Account Manager II

PAYLOCITY CORPORATION -
Pittsford, NY

Quick Apply

Job Details

Full-time
$25 - $28 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Computer operation
Spreadsheets
Bachelor's degree
Productivity software
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience
Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Physical Requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $25 - $28/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Quick Apply

Refine Your Search

Help Desk Support jobs in Rochester, NY

Account Manager II

Client Services Supervisor - Majors

IT Help Desk

IT Help Desk Technician

IT Helpdesk Technician

IT Support Analyst

IT Helpdesk Technician

IT Helpdesk Technician

IT Helpdesk Technician

Junior Systems Administrator

Help Desk Technician

Service Desk Representative (Full-time, Nights)

Contact Center Customer Care Associate

IT Support Specialist - MSP

Account Manager I - Spending Accounts & COBRA (TPA/COBRA)

Supervisor - Technology Helpdesk

IT Service Coordinator

Garnishment Services Specialist I

Systems Administrator

Manager Client Services Ops- Enterprise

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