Top 18832 Help Desk Tech Jobs

Tier 1 Help Desk Technician
Cyber Guardian Consulting Group, LLC. —Kingston, NY
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Software Support Trainer
Secured Logics —Lees Summit, MO
- $40,000 - $80,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
IT Specialist
Minnesota Epilepsy Group PA —Roseville, MN
- From $49,920 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
IT Support Engineer - Oahu, HI
Kukui IT —Honolulu County, HI
- $20 - $25 an hour
- Part-time
- Customer service
- Research
- Windows
- Paid training
- Flexible schedule
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
14d
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Entry-Level Computer Support Technician
IT-Solution Services LLC —Tannersville, PA
- $22 - $25 an hour
- Part-time
- Remote
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
IT Support Specialist
Particle Measuring Systems —Niwot, CO
- $28.95 - $38.46 an hour
- Full-time
- Azure
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Remote Technical Support
Mashgin —Remote
- Full-time
- Remote
- Ability to lift 50 pounds
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Level 1 IT Technician
SDG Corporation —Remote
- Full-time
- Remote
- Windows
- High school diploma or GED
- Organizational skills
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
Application Support Specialist
Hospice Tools —Remote
- $54,000 - $65,000 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
3d
IT Service Desk Support Specialist
HCA Florida South Tampa Hospital —Tampa, FL
- Weekends as needed
- Remote
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
8d
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid
The Cigna Group —Remote
- $27 - $41 an hour
- Online Application
- Remote
- Microsoft Excel
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Network Administrator I (Remote)
Connoisseur Media —Remote
- $45,000 - $55,000 a year
- On call
- Remote
- Google Workspace
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply

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Tier 1 Help Desk Technician

Cyber Guardian Consulting Group, LLC.
Kingston, NY

Quick Apply

Job Details

Full-time
$45,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Professional development assistance
Life insurance
Paid sick time
Pet insurance

Qualifications

Software troubleshooting
IT user and group management
Customer service
Standard Operating Procedures (SOPs) implementation
Technical documentation
Enterprise software
Equipment troubleshooting
Incident Escalation
Cloud service support
Productivity software support
Remote access software
IT support
Computer networking
DNS
Access control management
Identity and access management (IAM) solutions
Escalation handling
Standard operating procedures (SOPs)
Active Directory
CompTIA A+
Ticketing system technical support
Help desk
VPN

Full Job Description

IT Help Desk Technician

Work is boring.

We are the “Google” of the Hudson Valley. We are the kids that turn the world upside down – work isn’t normal here. We care deeply about what we do, the products we build and the future in front of us. We are the standouts. We are Hudson Valley. We have talent and leadership that inspires, not to mention the perks – thousands of snacks, unlimited exotic coffee, video game tourneys, monthly dinners and more.

EVERYONE DOESN’T GET A SEAT AT OUR TABLE. We are winners.

Cyber Guardian Consulting Group exemplifies and rewards exceptional people who demonstrate their commitment with an opportunity to be a part of ownership. Get involved at the ground level of a powerful venture with goals to be a billion-dollar enterprise in five years.

We are a comprehensive provider of security-first Managed IT and Cybersecurity Consultancy services that primarily maintains endpoints, cloud environments and networks to ensure the highest level of cyber-hardened standards, while remaining performant so work is unimpeded and worry-free. Our cybersecurity and technology experts are best-in-class and ever vigilant in finding new ways to boost productivity and protect our client’s data using state-of-the-art technology.

CG has developed many business partnerships to create a cutting-edge security framework. These partners include Cisco, Microsoft, IBM, Dell, Charter/Spectrum, and GoDaddy, to name a few. We support clients in healthcare, entertainment, law, finance, insurance, real estate and government.

IT Help Desk Technician Responsibilities:

Serve as the first point of contact for IT support requests (phone, chat, email, ticketing system).
Log, categorize, prioritize, and troubleshoot common end-user issues (password resets, account access, email, printing, basic connectivity, application issues).
Provide remote and in-person support for Windows/macOS workstations, mobile devices, and standard peripherals.
Perform basic hardware/software triage (diagnose, swap peripherals, reimage devices using standard procedures, install approved software).
Support Microsoft 365 end-user functions (Outlook, Teams, OneDrive/SharePoint basics) and escalate admin-level tasks when needed.
Assist with Active Directory tasks per SOP (unlock accounts, reset passwords, add users to groups as directed, verify access).
Follow documented processes for onboarding/offboarding support (equipment setup, account provisioning requests, access checklists).
Use monitoring/alerts and user reports to identify issues and escalate to Tier 2/3 with clear notes, steps already taken, and impact details.
Maintain accurate ticket updates and documentation, including resolutions and knowledge base contributions.
Follow and reinforce security policies (MFA, phishing reporting, secure handling of devices/data, least privilege).
Participate in routine IT tasks such as inventory tracking, asset tagging, basic patching/reboots, and workstation health checks (as assigned).

Required Skills:

Working knowledge of Windows and/or macOS, basic networking (Wi-Fi, DNS basics, VPN concepts), and common enterprise apps.
Strong customer service mindset with clear communication and the ability to explain steps to non-technical users.
Familiarity with ticketing systems and remote support tools (RDP, TeamViewer, AnyDesk, Quick Assist, etc.).
Basic exposure to Microsoft 365 (Outlook/Teams/OneDrive) and directory concepts (accounts, groups, permissions).
Ability to follow SOPs, document work clearly, and know when/how to escalate.
Reliable troubleshooting approach (identify symptoms, reproduce, isolate, resolve or escalate).

Benefits:

100% Healthcare Coverage with Vision & Dental
Copay Reimbursement
Life Insurance
Paid Time Off
Professional Development Assistance
Pet Insurance
Pet Life Insurance
Vacation Pay
Sick Pay
Two Paid Personal Days
Cryogenic Therapy
Unlimited Snacks
Exotic Coffee
Premium Flavored Water
Weekly Lunch
DoorDash
Massages
Bi-Monthly Dinner
Bi-Monthly Video Game Tournaments
Gold Bar Program
Peloton Discount and Monthly credits
50% off Apple Products

Interest Rate Reduction - 200 Basis Point Reduction

Additional Company Benefits:

Amazing Discounts - Exclusive discount program with national and local discounts from brands you know and love. Up to 45% off Movie Tickets, Theme Parks, Concerts, Broadway shows, Car Rentals, Hotels & More. Apple Employee Purchase Program.

Life Assistance - Confidential assistance for employees with common issues as well as more serious emotional concerns.

Health Services - Discounts for wellness services including on-site wellness workshops, webinars, flu shots, and more.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Help Desk Tech jobs

Tier 1 Help Desk Technician

Software Support Trainer

IT Specialist

TIER 2 HELPDESK TECHNICIAN

IT Support Engineer - Oahu, HI

IT Specialist (Tier 1)

IT Helpdesk Technician

Support Technician Level 1

Entry-Level Computer Support Technician

Technical Support Specialist

IT Support Specialist

Remote Technical Support

Level 1 IT Technician

EHR Helpdesk Analyst- REMOTE

Application Support Specialist

IT Service Desk Support Specialist

IT Support Technician - (REMOTE)

Technical Support Agent

Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid

Network Administrator I (Remote)

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