Top 257 Help Desk Tech Jobs in Houston, TX

Service Technician
Divergys, LLC —Humble, TX
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Windows
- SQL
- Health insurance
- 401(k)
Quick Apply
9d
Technical Support Engineer, Business Systems
Maddox Industrial Transformer —Houston, TX
- $70,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Technical Support Engineer- Level 2
Procom —Houston, TX
- Contract
- Azure
- Microsoft Outlook
- Mid-level
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Help Desk / IT Support
Pearl Co Services —Houston, TX
- $23.33 - $28.09 an hour
- Full-time
- Mid-level
- Windows
- In-person
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IT Support Technician
River Oaks Country Club —Houston, TX
- $27 an hour
- Part-time
- Windows
- Microsoft Office
- Entry level
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk
WN GLOBAL LLC —Houston, TX
- $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
8d
IT Help Desk Technician
Vego Garden —Houston, TX
- $22 - $25 a year
- Full-time
- Google Workspace
- ERP systems
- Office
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Analyst
McCorvey Sheet Metal —Houston, TX
- Extended hours
- Inventory management
- Mid-level
- Ability to lift 50 pounds
- Profit sharing
- Paid holidays
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Technology Support Technician
Lowe's —Houston, TX
- $20.67 - $34.52 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
10d
IT Helpdesk Technician
Prime Communications —Sugar Land, TX
- Office
- Organizational skills
- Communication skills
Quick Apply
IT Service Desk Specialist
UNION HOME MORTGAGE CORP —Houston, TX
- Weekends as needed
- Writing skills
- Research
- Office
Quick Apply
IT Support Specialist
Linktas —Houston, TX
- From $18 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Remote Help Desk Specialist
Qureos Inc —Houston, TX
- Part-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
2h
Service Desk Administrator I (IT)
HR Green —Houston, TX
- $49,500 - $81,000 a year
- On call
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Desk Operator
The Reynolds Company —Houston, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
Service Desk Technician
Spring Independent School District —Houston, TX
- $46,800 - $56,389 a year
- Full-time
- Computer literacy
- Research
- Mid-level
IT Desktop Support Technician
prosource.it- Americas —Houston, TX
- $55,000 - $65,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Junior Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Houston, TX
- $57,000 - $63,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Health insurance
- Dental insurance
IT Help Desk Specialist
TransCore, LP —Houston, TX
- Full-time
- Computer Science
- Research
- Mid-level
Quick Apply
Helpdesk Specialist
BOXER PROPERTY MANAGEMENT CORP —Houston, TX
- Full-time
- Computer science
- Computer Science
- Inventory management
Quick Apply

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Help Desk Tech jobs near Houston, TX

Service Technician

Divergys, LLC -
Humble, TX

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Job Details

Full-time
$40,000 - $60,000 a year
9 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Customer communication
Technical documentation
IT system monitoring
Data recovery
Server backup and recovery
Microsoft Exchange
Windows
Network infrastructure
Managing clients in a customer support role
Email configuration (technical support)
Cloud service support
Disaster recovery implementation
Remote access management
Incident management operations support
Remote access software
Azure AD
Customer support ticket management
WAN
Server virtualization
SharePoint
Data backup
Technical writing experience
Remote desktop tools
Network routing
Microsoft 365 support
Network monitoring tools
VPN management
Windows Server administration
Ticketing system technical support
Network security

Full Job Description

About Divergys

At Divergys, we don't just keep systems running — we become the trusted IT backbone our clients build their businesses on. We're a Managed Services Provider that pairs disciplined process with genuine technical depth, and we invest in technicians who want to grow their craft rather than just close tickets. If you've worked in an MSP and know the difference a well-run service board makes, you'll feel at home here.

The Role

We're hiring a Managed Services Technician to deliver remote and on-site support across our client base. You'll own your daily schedule, resolve issues across the full Microsoft and virtualization stack, contribute to project work, and help us keep our documentation and processes sharp. The ideal candidate comes from an MSP background, is comfortable context-switching across multiple clients in a single day, and takes pride in clean ticketing, accurate time entry, and clear client communication.

This is a hands-on role with real ownership and a clear path to senior and engineering-level work for those who earn it.

What You'll Do

Service Delivery & Technical Support

Work through a daily schedule in ConnectWise established through the dispatch process.
Provide remote and on-site support for technical issues involving Microsoft's core business applications, as well as virtual environments built on Hyper-V, Citrix, Microsoft, and VMware.
Support Microsoft-related technologies including Windows Server, Exchange, SQL, and SharePoint.
Support and maintain Divergys' backup and disaster recovery solutions (on-prem and cloud).
Deliver support at the network level: WAN and LAN connectivity, routers, firewalls, switches, and security.
Implement and support remote access solutions: VPN, Terminal Services, and Citrix.
Administer hosted and cloud solutions tailored to client requirements.
Monitor RMM (remote monitoring and management) alerts and notifications and respond appropriately through service tickets.

Engineering & Project Work

Engineer and implement system solutions that meet client needs.
Work through project tickets and phases in ConnectWise as assigned by a Project Manager.

Documentation

Maintain system documentation, configuration records, and reviews in ConnectWise.
Document systems and processes within ITBoost.
Document internal processes and procedures related to your duties and responsibilities.

Client Communication

Properly set and manage client expectations.
Keep clients informed of incident progress, impending changes, and agreed-upon outages.
Escalate service requests requiring higher-level support in a timely, well-documented manner.

Operations & Accountability

Participate in the on-call rotation.
Maintain inventory in DIVMOs and Go-Bags.
Enter time and expenses in ConnectWise as they occur, with a minimum of 8 billable hours each day.
Attend the weekly Technical Services meeting fully prepared.

Professional Development

Build your ConnectWise expertise by completing assigned training and blueprints on ConnectWise University.
Stay current with emerging technologies through IT publications and online resources.
Identify areas for improvement and make constructive suggestions for change.

What You Bring

Required

2+ years in an MSP / managed services environment (or equivalent multi-client IT support experience).
Hands-on experience with Windows Server, Microsoft 365 / Exchange, and core Microsoft business applications.
Working knowledge of virtualization platforms — Hyper-V, VMware, and/or Citrix.
Solid networking fundamentals: routing, switching, firewalls, VPNs, and LAN/WAN troubleshooting.
Experience with backup and disaster recovery concepts (on-prem and cloud).
Familiarity with a PSA/RMM toolset and ticket-driven workflows.
Strong time-management and self-direction — you can run your own day against a dispatched schedule.
Clear, professional written and verbal communication with non-technical clients.
Disciplined documentation and time-entry habits.

Preferred

Direct ConnectWise Manage experience.
Familiarity with ITBoost or a comparable IT documentation platform.
Industry certifications such as CompTIA A+/Network+/Security+, Microsoft (MS-900, AZ-104, MD-102), or VMware VCP.
Experience supporting SQL Server and SharePoint.
A valid driver's license and reliable transportation for on-site visits.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Life insurance
Paid time off

Ability to Commute:

Humble, TX 77338 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Help Desk Tech jobs in Houston, TX

Service Technician

Technical Support Engineer, Business Systems

Technical Support Engineer- Level 2

Help Desk / IT Support

IT Support Technician

IT Help Desk

IT Help Desk Technician

Helpdesk Analyst

Technology Support Technician

IT Helpdesk Technician

IT Service Desk Specialist

IT Support Specialist

Remote Help Desk Specialist

Service Desk Administrator I (IT)

IT Support Desk Operator

Service Desk Technician

IT Desktop Support Technician

Junior Technology Support Analyst

IT Help Desk Specialist

Helpdesk Specialist

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