Top 1330 Help Desk Tier Jobs

Help Desk Technician
General Dynamics Information Technology —Tampa, FL
- $23.30 - $31.26 an hour
- Weekends as needed
- 5 years
- Bachelor of Science
- Mid-level
6d
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
13d
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
9d
Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Tier 1 Help Desk IT Support
Pennant Services, Inc. —Nashville, TN
- $50,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
14d
Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
IT Support Specialist
East Central Mental Health Center —Troy, AL
- $18.00 - $19.25 an hour
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Level 2 Engineer/Technician (MSP Help Desk & Project Work)
TeamLogic IT, Memphis, TN —Memphis, TN
- $25 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Software troubleshooting
- System design
- Health savings account
- Health insurance
Quick Apply
Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
8d
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
NOC Technician II – VoIP & Network Support
Pilot Global Technologies/Crosswind Cloud Solutions —Naperville, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
2d

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Help Desk Technician

General Dynamics Information Technology -
Tampa, FL

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Job Details

$23.30 - $31.26 an hour
6 days ago

Qualifications

Network troubleshooting
Customer relationship building
DHCP
Customer relationship management
DoD 8570
DNS
IAT
Network infrastructure management
CompTIA Security+
IAT Level II

Full Job Description

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Check out this great opportunity to join one of GDIT’s fastest growing and long-standing programs! US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. We are seeking a Help Desk Technician that can work independently – please read below!

This position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk. In addition, position requires attention to detail and ability to adapt to changing environment.

Responsibilities:

Provides polite, professional, and responsive customer service.
Provides daily face to face support to US Military and Civilian personnel as well as NATO's Military, NATO Partner Nations, International Students and Host Nation Civilians.
Provides first contact and incident resolution to customers with hardware, software, and application problems. Attempts to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates detailed incidents to higher Tier II or Tier III as required.
Provides end-user software troubleshooting and support remotely.
Provides follow-up actions with customers to ensure resolution of incidents or requests.
Remotely configures and upgrades computer software.
Provides guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities.
Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Analyzes customer needs to determine functional and cross-functional requirements.
Manages the functionality and efficiency of a group of computers running on one or more operating systems.
Maintains the integrity and security of systems.
As required, supports users with completing requests for deployment of new services.
Maintains system documentation.
May provide desk side support to users.
Develops and monitors policies and standards for allocation related to the use of computing resources.
Provides advice and training to end-users.
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
Adheres to the principles, methods, and techniques used in network administration and support.
Maintains/enhances knowledge of related hardware and software.
Requires professional certification in one or more specific technologies, depending on job assignment.
This position requires shift work, which could include nights, day, or afternoon shifts in addition to weekends and holidays.

**Shift work required**

Required Qualifications:

5 years of experience required.
BA/BS degree – may substitute additional years of experience.
Must possess and maintain a Secret Clearance.
Must meet DoW 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate. Computing environment training must be completed within 2 weeks of being hired.
Must have good team working skills since this position entails coordinating with many different work centers.
Must have good and professional customer relationship skills.
2 + years of experience with common IT infrastructure services to include DNS, DHCP, and troubleshooting connectivity issuest.

Preferred Qualifications:

Experience supporting multinational customers preferred.
Experience operating in deployed environments preferred.
Experience with user, administrative, and service account creation and management.
Experience with direct customer support for both internal and external customers.
Experience with Server STIGs, patching, Tenable, ACAS, SCCM, and IAVA vulnerabilities.
Experience with Group Policy, and Windows PowerShell.
Experience with Multiple OS’ and Scripting Languages
Experience with the principles, methods, and techniques used in Microsoft Server 2008, 2012, AND 2016 administration, troubleshooting and support.
Experience with implementing and maintaining systems documentation.
Experience with developing training for both internal and external customers.
Experience with managing, monitoring, and responding to key server infrastructure alerts.
Experience with ServiceNow, SCCM, Exchange, and IDPA technologies.
Experience with VMWare, Horizon View, and other virtualization technologies.
Experience working with military customers.
ITIL Foundations v4 certification preferred.
Additional specific certifications may be required, depending on job assignment.
The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes, or equipment.

The above-listed job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $23.30 - $31.26. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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