Top 1313 Help Desk Tier Jobs

Help Desk / Jr. System Administrator (Tier 1 and 2)
Central Point Partners —Richmond, VA
- Up to $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance
General Dynamics Information Technology —Quantico, VA
- $24.52 - $33.18 an hour
- Mid-level
- High school diploma or GED
- No travel
- Paid time off
- 401(k) matching
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Tier I Customer Service Representative (Remote - PST Time Zone Only)
aventiv —California
- $16.54 - $18.85 an hour
- Remote
- Microsoft Excel
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
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Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required
General Dynamics Information Technology —Washington, DC
- $25.63 - $28.75 an hour
- Mid-level
- Office
- In-person
- Paid holidays
- 401(k) matching
11d
Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
Help Desk Specialist
Sharpvue Inc —Chapin, SC
- $19 - $22 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health savings account
- Health insurance
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5d
Tier 2 Systems Engineer
Quo Vadis Inc. —Matthews, NC
- Up to $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Health savings account
Quick Apply
11d
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Enterprise Service Technical Support Subject Matter Expert (SME)
SMS DATA PRODUCTS GROUP, INC —Shaw AFB, SC
- Full-time
- Mid-level
- 3 years
Quick Apply
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Tier 2 - IT Support Specialist
Artemis IT —Melbourne, FL
- $50,000 - $65,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Paid training
- Paid holidays
Quick Apply
2d

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Help Desk / Jr. System Administrator (Tier 1 and 2)

Central Point Partners -
Richmond, VA

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Job Details

Permanent | Full-time
Up to $65,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

System administration
Microsoft Exchange
Microsoft Dynamics 365
Windows
SharePoint
Desktop administration
PowerShell
Active Directory
Microsoft Dynamics
VPN

Full Job Description

Title: Help Desk / Jr. System Administrator (Tier 1 and 2)

JobID #: 26-00359
Company: MEP / Mechanical Industry Client
Position Type: Direct Placement

Salary: $65000/Year + Benefits
Location: Richmond, VA - Onsite role (Monday – Friday)

We are seeking a hands-on IT professional to serve as the sole onsite support resource for our Columbus office. This role combines Tier 1 end-user support with Tier 2 system administration tasks. The ideal candidate thrives in a hybrid environment where they can resolve daily user issues while also managing core systems such as Office 365, Azure, networking, and security.

Qualifications
Technical Skills

3–7 years of IT support/administration experience.
Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365 (Exchange Online, SharePoint, Teams, OneDrive).
Experience with Azure administration.
Familiarity with networking concepts (LAN/WAN, VPN, firewalls).
PowerShell scripting a plus.
Understanding of IT security best practices.

Soft Skills

Strong troubleshooting and problem-solving ability.
Excellent communication and customer service skills.
Able to work independently as the sole onsite IT resource.
Organized, proactive, and responsive.

Preferred Certifications

Microsoft 365 Certified: Enterprise Administrator Associate or equivalent.
Other relevant Microsoft certifications a plus.

Responsibilities
End-User & Help Desk Support

Serve as the first point of contact for all local IT issues (hardware, software, printers, conferencing, mobile devices).
Troubleshoot and resolve workstation, application, and connectivity problems.
Document recurring issues and solutions for knowledge sharing.

System & Network Administration
4. Manage user accounts, permissions, and security policies in Microsoft 365 and Active Directory.
5. Administer Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD.
6. Support server and network equipment, including monitoring performance and backups.
7. Implement and maintain cybersecurity best practices.
Projects & Local Office IT
8. Support Office 365 migrations, integrations, and upgrades.
9. Assist with IT projects such as infrastructure upgrades, security rollouts, and office technology improvements.
10. Act as "boots on the ground” to coordinate with remote IT teams/vendors as needed.

Remarks:

5 days per week on-site / Experience working in mechanical or construction industry preferred.

Pay: Up to $65,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Experience:

IT support: 5 years (Required)
System administration: 2 years (Required)
Active Directory: 3 years (Required)
Windows: 7 years (Required)
PowerShell: 2 years (Preferred)
Microsoft Dynamics 365: 5 years (Required)

Location:

Richmond, VA 23237 (Required)

Ability to Commute:

Richmond, VA 23237 (Required)

Work Location: In person

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Refine Your Search

Help Desk Tier jobs

Help Desk / Jr. System Administrator (Tier 1 and 2)

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

Help Desk Specialist

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

IT Specialist (Tier 1)

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

Help Desk Call Center Representative

IT Help Desk Technician

Tier I Customer Service Representative (Remote - PST Time Zone Only)

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

Junior Engineer - Tier 1 Helpdesk Support

Help Desk Specialist

Tier 2 Systems Engineer

Desktop Support Technician

Tier 3 Engineer

Enterprise Service Technical Support Subject Matter Expert (SME)

Experienced Technical Support Analyst

Cloud Support Technician

Tier 2 - IT Support Specialist

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