Top 1168 Help Desk Tier Jobs

IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance
General Dynamics Information Technology —Quantico, VA
- $25.63 - $31.52 an hour
- 5 years
- High school diploma or GED
- Senior level
- Paid time off
- 401(k) matching
8d
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Web Application Help Desk Support Specialist (Remote)
Oxley Enterprises®, Inc. —Stafford, VA
- $45,000 - $50,000 a year
- Full-time
- Remote
- Azure
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
Quick Apply
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Help Desk Technician
NEOVERA LLC —New York, NY
- $110,000 - $115,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
Help Desk Specialist I (Copyright)
Computer World Services —Washington, DC
- $50,000 - $59,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
Quick Apply
5d

I want to receive the latest job alert for Help Desk Tier

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Help Desk Tier jobs near

IT Help Desk Associate

Mitchell Companies -
Gulfport, MS

Quick Apply

Job Details

Full-time
$49,400 a year

Qualifications

Computer operation
IT user and group management
Equipment troubleshooting
Internal employee customer service
Productivity software support
Desktop applications
Productivity software
Identity and access management (IAM) solutions
Associate's degree
IT department experience

Full Job Description

Position: IT Help Desk Associate

Reports to: Systems Engineer

Location: Gulfport, MS

Position Summary

The IT Help Desk Specialist is responsible for providing day-to-day technical support to employees across the organization. This role serves as the first point of contact for Tier 1 IT issues, including troubleshooting hardware, software, and access-related requests.

This position focuses on timely resolution of common technical issues, clear communication with end users, and proper escalation of more complex problems to the IT Manager or external partners.

Key Responsibilities

Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
Troubleshoot and resolve common issues related to:
Workstations, laptops, and mobile devices
Password resets and account access
Email, printers, and basic network connectivity
Standard business applications (e.g., Microsoft Office, ADP access, etc.)
Log, track, and update all support requests in the ticketing system
Ensure timely response and resolution in line with service expectations
Escalate unresolved or complex issues to the Technology Manager or appropriate vendor
Set up and configure new hire equipment (computers, accounts, system access)
Support onboarding and offboarding processes (account creation, access removal, equipment handling)
Maintain and organize IT equipment inventory
Assist with basic system updates, patches, and routine maintenance tasks
Provide clear, user-friendly guidance to employees with varying levels of technical experience
Follow established IT policies, security protocols, and documentation standards
Other duties as assigned

Qualifications

Required:

1–3 years of experience in an IT support or help desk role
Associates degree with technical focus
Basic knowledge of:
- Windows operating systems
- Microsoft 365 / Office applications
- Active Directory (user account management, password resets)
Strong troubleshooting and problem-solving skills
Ability to communicate technical information in simple, clear terms
Organized and able to manage multiple requests at once
Customer-service mindset and ability to work with colleagues at all levels

Preferred:

Experience with ticketing systems, such as Spiceworks
Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
Experience supporting hourly or field-based workforces

Work Environment:

This position operates in a professional office environment combined with beverage distribution warehouse. This is a full-time position, standard working hours are Monday through Friday. Occasional evening or weekend work may be required. Minimal travel (less than 10%).

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift and move up to 10 lbs. of equipment.

Additional Information:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.

Equal Employment Opportunity Statement:

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Quick Apply

Refine Your Search

Help Desk Tier jobs

IT Help Desk Associate

Helpdesk Analyst

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

IT Specialist (Tier 1)

IT Help Desk Technician

Help Desk Specialist

Help Desk Staff

Help Desk Call Center Representative

Web Application Help Desk Support Specialist (Remote)

Help Desk Representative

IT Service Representative (IT Help Desk)

Help Desk Specialist

Help Desk Representative - SOUTHCOM EDA

Help Desk Technician

Tier 1 Technical Support Representative (REMOTE IOWA)

Junior Engineer - Tier 1 Helpdesk Support

Help Desk Specialist I (Copyright)

IT Support Tier I

IT Help Desk Administrator

Help Desk Analyst (Tier 1 Support)

I want to receive the latest job alert for Help Desk Tier

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected