Top 1313 Help Desk Tier Jobs

IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
Emerald Technology Group —Springfield, OR
- $19 - $28 an hour
- 8 hour shift
- Background check
- Google Workspace
- Software troubleshooting
- Mileage reimbursement
- Health insurance
Quick Apply
IT Helpdesk Technician (Tier 1)
Artemis IT —Melbourne, FL
- $17 - $22 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
2d
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Help Desk Personnel
Hyphenet —San Diego, CA
- Urgently hiring
- Microsoft Outlook
- Mid-level
- Windows
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
- Experience equivalent to degree accepted
- Communication skills
- Entry level
- Health insurance
- Paid time off
8d
Help Desk Technician
NEOVERA LLC —New York, NY
- $110,000 - $115,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
Quick Apply
Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Web Application Help Desk Support Specialist (Remote)
Oxley Enterprises®, Inc. —Stafford, VA
- $45,000 - $50,000 a year
- Full-time
- Remote
- Azure
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
Quick Apply
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply

I want to receive the latest job alert for Help Desk Tier

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Help Desk Associate

Mitchell Companies -
Gulfport, MS

Quick Apply

Job Details

Full-time
$49,400 a year

Qualifications

Computer operation
IT user and group management
Equipment troubleshooting
Internal employee customer service
Productivity software support
Desktop applications
Productivity software
Identity and access management (IAM) solutions
Associate's degree
IT department experience

Full Job Description

Position: IT Help Desk Associate

Reports to: Systems Engineer

Location: Gulfport, MS

Position Summary

The IT Help Desk Specialist is responsible for providing day-to-day technical support to employees across the organization. This role serves as the first point of contact for Tier 1 IT issues, including troubleshooting hardware, software, and access-related requests.

This position focuses on timely resolution of common technical issues, clear communication with end users, and proper escalation of more complex problems to the IT Manager or external partners.

Key Responsibilities

Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
Troubleshoot and resolve common issues related to:
Workstations, laptops, and mobile devices
Password resets and account access
Email, printers, and basic network connectivity
Standard business applications (e.g., Microsoft Office, ADP access, etc.)
Log, track, and update all support requests in the ticketing system
Ensure timely response and resolution in line with service expectations
Escalate unresolved or complex issues to the Technology Manager or appropriate vendor
Set up and configure new hire equipment (computers, accounts, system access)
Support onboarding and offboarding processes (account creation, access removal, equipment handling)
Maintain and organize IT equipment inventory
Assist with basic system updates, patches, and routine maintenance tasks
Provide clear, user-friendly guidance to employees with varying levels of technical experience
Follow established IT policies, security protocols, and documentation standards
Other duties as assigned

Qualifications

Required:

1–3 years of experience in an IT support or help desk role
Associates degree with technical focus
Basic knowledge of:
- Windows operating systems
- Microsoft 365 / Office applications
- Active Directory (user account management, password resets)
Strong troubleshooting and problem-solving skills
Ability to communicate technical information in simple, clear terms
Organized and able to manage multiple requests at once
Customer-service mindset and ability to work with colleagues at all levels

Preferred:

Experience with ticketing systems, such as Spiceworks
Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
Experience supporting hourly or field-based workforces

Work Environment:

This position operates in a professional office environment combined with beverage distribution warehouse. This is a full-time position, standard working hours are Monday through Friday. Occasional evening or weekend work may be required. Minimal travel (less than 10%).

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift and move up to 10 lbs. of equipment.

Additional Information:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.

Equal Employment Opportunity Statement:

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Quick Apply

Refine Your Search

Help Desk Tier jobs

IT Help Desk Associate

IT Service Desk Support Analyst

IT Helpdesk Engineer

IT Support Technician

IT Helpdesk Technician (Tier 1)

IT Help Desk Technician

Help Desk Specialist

Help Desk Staff

IT Specialist (Tier 1)

Help Desk Call Center Representative

IT Support Center Specialist (Tier 1)

Tier 1 Help Desk Personnel

IT Support Tier I

Customer Support (Tier I) Representative

Help Desk Technician

Help Desk Specialist

Help Desk Representative - SOUTHCOM EDA

Web Application Help Desk Support Specialist (Remote)

Help Desk Representative

Help Desk Customer Service Technician

I want to receive the latest job alert for Help Desk Tier

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected