Top 1328 Help Desk Tier Jobs

Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Help Desk Technician Tier 2
New England Center for Children Inc —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Tuition reimbursement
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Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
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Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Tier 2 Help Desk Analyst/IT Generalist (Remote)
Govcio LLC —Remote
- $65,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
5d
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Help Desk Analyst
VivSoft Technologies —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
8d
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
Technical Support Engineer Tier I
Action1 —North Carolina
- Full-time
- Remote
- Linux
- 1 year
- Communication skills
- Opportunities for advancement
- Flexible schedule
Technical Support Specialist
MacStadium —Remote
- $55,000 - $71,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Grand Hotel —Mackinac Island, MI
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply

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Desktop Support Technician

Sanametrix -
Kansas City, MO

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Job Details

Full-time
$55,000 - $62,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Serving clients
IT service management
iOS
Windows
High school diploma or GED
Bachelor's degree
Computer hardware
Remote access software
Customer support ticket management
Customer support
Ticketing system technical support
Mobile devices

Full Job Description

Desktop Support Technician

**** US Citizenship is required *****

This position is available in June

Job Summary:

Sanametrix is a minority-owned small business headquartered in Arlington, Virginia. We specialize in providing focused research and analysis, technology, and program support solutions to federal agencies.

Sanametrix is currently identifying qualified candidates for an on-site Desktop Support Specialist position located in Kansas City, Missouri.

This is a full-time position with a work schedule of 8:00 AM EST to 5:00 PM EST, Monday through Friday onsite

Job Responsibilities:

· Configure, install, and support desktop computers, laptop computers, handheld devices, monitors, portable data storage devices, and other general peripherals.

· Provide enhanced desktop and end user support service to VIP customers.

· Maintain a professional attitude and appearance, while consistently providing excellent customer service. Examples of these qualities are a good work ethic, assisting team members when needed, and being a positive contributor to the workplace environment.

· Consistent, dependable customer service to clients and colleagues in person, on the phone, in written communications, and on video communications.

· Able to work well under pressure and to meet deadlines with calm and poise.

· Relocate IT equipment including desktop computers, monitors, portable data storage devices, and other general peripherals.

· Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

· Connect and configure IT devices to use computer networks.

· Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.

· Provide software support for users (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.

· Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.

· Provide virtual assistance sessions using Windows Remote Assistance and Apple Remote Desktop.

· Develop end-user documentation and instructions.

· Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for support.

· Support disaster recovery and adapt to various types of situations, clients, and tools.

· Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

· Track and update the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.

· Stay in regular communication throughout the day with other tiers of support and Management staff.

· Participates in troubleshooting of issues with the drive towards root cause identification.

Required Skills, Qualifications, Certifications:

· Must be able to obtain and maintain a 6C Public Trust security clearance.

· Six (6) or more years of technical support experience or a bachelor’s degree in a technical discipline with three (3) or more years technical support experience. Technical support is defined as experience with current desktop and laptop computers and various operating systems to include one or more of the following: Windows 11, Mac OS 15, and Microsoft Office suite.

Experience using ticketing system (preferably ServiceNOW)
Strong customer service and equipment support skills
Strong written and oral communications
ITIL foundations certification or ability to obtain certification within 6 months

Desired Skills, Qualifications, Certifications:

· Dell Certified Technician

· Help Desk Institute (HDI)

· CompTIA A+

· CompTIA Network+

· CompTIA Security++

· BA/BS in a technical discipline

· MCSA: Windows 11

· MCSE: Desktop Infrastructure

· MCDST: Microsoft Certified Desktop Support Technician

· ITIL Certification

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer support: 1 year (Preferred)
Windows: 1 year (Preferred)
iOS: 1 year (Preferred)

Work Location: In person

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