Top 1203 Help Desk Tier Jobs

Help Desk Analyst
Solu Technology Partners —Harrisburg, PA
- $40,000 a year
- Contract
- Research
- Windows
- Microsoft Office
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Help Desk Analyst - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
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- Windows
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Service Desk Specialist
Software Technology Inc —Harrisburg, PA
- Overnight shift
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IT Specialist (Tier 1)
Zap Solutions Europe —Remote
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- Google Workspace
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Concept Plus —Remote
- Full-time
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- Microsoft Excel
- Microsoft Outlook
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
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- Windows
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Help Desk Staff
PingWind —Remote
- Full-time
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- 5 years
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- Bachelor's degree
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Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
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- US work authorization
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Quick Apply
8d
Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
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Help Desk Call Center Representative
Senture —Remote
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IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
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Help Desk Technician
NEOVERA LLC —New York, NY
- $110,000 - $115,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
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IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
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Help Desk Specialist
Everforth ECS —Remote
- Computer Science
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- Bachelor's degree
Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
- Experience equivalent to degree accepted
- Communication skills
- Entry level
- Health insurance
- Paid time off
11d
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply

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Help Desk Analyst

Solu Technology Partners -
Harrisburg, PA

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Job Details

Contract
$40,000 a year

Qualifications

IT user and group management
Phone communication
Windows
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Ticketing system technical support

Full Job Description

Employment Requirements
This opportunity is not open to C2C relationships or visa sponsorship.

This opportunity is for local candidates only.

Job Description
Solu is currently seeking a Help Desk Analyst to join our team. The ideal candidate will bring strong customer service experience, excellent interpersonal skills, a team-oriented mindset, and foundational IT knowledge.

This is a Tier 1, high-volume phone support role focused on inbound calls, password resets, basic troubleshooting, and application support. Success in this role requires reliability, strong communication skills, and a service-first attitude in a fast-paced operational environment.

Responsibilities

Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory.
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Qualifications

1+ years\' previous IT Service Desk and/or Call Center experience
1 year experience with call tracking and ticketing software
1 year experience supporting users with limited knowledge of computers, software, hardware and systems
1 year experience with Basic User & Security Group Active Directory administration
1 year experience with Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
Above average communication skills and telephone manner
Attentive to details and ability to be resourceful (using supplied documentation)
Excellent organizational skills
Self-motivated achiever who gains satisfaction from providing excellent customer service

Quick Apply

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Help Desk Analyst - Harrisburg, PA/On-Site

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