Top 44 Help Desk Jobs in Appleton, WI

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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HVAC Technical Support Specialist
Auer Steel & Heating Supply —Neenah, WI
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Windows
- Paid jury duty
- Health insurance
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Customer Tech Support Specialist – Industrial Equipment
Washworld Inc —De Pere, WI
- Full-time
- Maintenance
- Office
- Electrical experience
- Paid holidays
- Health insurance
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Service Desk Associate(Front End Services) - Walmart
Walmart —De Pere, WI
- $14 - $20 an hour
- Part-time
- Bilingual
- Supervising experience
- Grocery store experience
- Health insurance
- Dental insurance
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9d
Guest Services - Service Desk
SteinsGardenCenters —Kimberly, WI
- Merchandising
- Communication skills
- Ability to lift 25 pounds
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IT Support Specialist
Bassett Mechanical —Kaukauna, WI
- Mid-level
- Windows
- 3 years
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8d
Network Solutions Support Technician
Werner Electric Supply —Appleton, WI
- Hybrid work
- Computer Science
- Mid-level
- Driver's License
- Paid training
- Paid parental leave
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ITS Desktop Technician
Capital Credit Union —De Pere, WI
- On call
- Mid-level
- Office
- Windows
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I.T. Support Analyst
GENERAL BEVERAGE SALES CO —Oshkosh, WI
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Profit sharing
- Health savings account
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Seasonal - Seasonal Service Desk
SteinsGardenCenters —Appleton, WI
- Seasonal
- Merchandising
- Communication skills
- Ability to lift 25 pounds
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IT Service Specialist III
J. J. Keller & Associates, Inc —Neenah, WI
- Online Application
- Computer science
- Computer Science
- Computer literacy
8d
Computer Systems Analyst
Unity Hospice —De Pere, WI
- On call
- Computer Science
- Mid-level
- 3 years
- Mileage reimbursement
- Health savings account
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Technical Customer Support Representative
Radius Limited —De Pere, WI
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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13d
Microsoft 365 Trainer I
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Hybrid work
- Classroom
- Microsoft Outlook
- Presentation skills
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Electro-Mechanical Technical Support Technician
Fox Valley Elevator —Appleton, WI
- $24 - $28 an hour
- Full-time
- PMP
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
13d
IT Technician
M2 Technology Solutions, LLC —Green Bay, WI
- Weekends as needed
- Mid-level
- Windows
- Analysis skills
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2d
Technical Operations & Support Specialist
Radius Limited —De Pere, WI
- Online Application
- Hybrid work
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
Geek Squad Agent (Retail Store)
Best Buy —Green Bay, WI
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Appleton, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Senior Product Support Specialist
Faith Technologies Inc. —Menasha, WI
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Continuous improvement

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IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Little Chute, WI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

Help Desk jobs in Appleton, WI

IT Support Desk Engineer II

HVAC Technical Support Specialist

Customer Tech Support Specialist – Industrial Equipment

Service Desk Associate(Front End Services) - Walmart

Guest Services - Service Desk

IT Support Specialist

Network Solutions Support Technician

ITS Desktop Technician

I.T. Support Analyst

Seasonal - Seasonal Service Desk

IT Service Specialist III

Computer Systems Analyst

Technical Customer Support Representative

Microsoft 365 Trainer I

Electro-Mechanical Technical Support Technician

IT Technician

Technical Operations & Support Specialist

Geek Squad Agent (Retail Store)

Seasonal, Operations Technical Specialist (Part Time)

Senior Product Support Specialist

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