Top 1313849 Help For You. Jobs

Dispatcher
Courser Employment Services LLC —Remote
- Full-time
- High school diploma or GED
- Organizational skills
- Associate's degree
- Paid parental leave
- Paid holidays
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk Technician
American business solutions inc —Columbus, OH
- Contract
- Office
- In-person
- Entry level
Quick Apply
8d
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Specialist
NuAxis Innovations —Lodi, CA
- Online Application
- Google Workspace
- Mid-level
- Windows
Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
IT Help Desk
eMazzanti Technologies —Hoboken, NJ
- Full-time
- Computer Science
- Computer literacy
- Windows
Quick Apply
ICT Disaster Response Specialist
Samaritan's Purse —North Wilkesboro, NC
- Full-time
- Up to 50% travel
- 5 years
- English
- Paid holidays
- Disability insurance
Inspection Assistant, BAR (Chaffey College)
Foundation for California Community Colleges —Haven, CA
- $18 - $22 an hour
- Email
- Experience equivalent to degree accepted
- In-person
- 1 year
- Health savings account
- Health insurance
Senior Engineering Technician - 1st Shift
Techneeds —Billerica, MA
- $25 - $40 an hour
- 8 hour shift
- Travel
- Senior level
- Referral program
Quick Apply
14d
Quality Systems Manager - AI Trainer
DataAnnotation —Gilbert, AZ
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
Electrical Engineer – Order Processing
Reinhausen GmbH —Humboldt, TN
- English
- Mid-level
- Travel
- Paid holidays
- Tuition reimbursement
Entry Level AV Installation Technician
eDesign Group —Kīhei, HI
- $24 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Driver's License
Quick Apply
Precision Optical Technician III
Quality Vision International Inc —Rochester, NY
- $22 - $30 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Children
- Paid holidays
- Disability insurance
Quick Apply
14d
QAPI Coordinator - AI Trainer
DataAnnotation —Rochester, MN
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
HTM Tech III
Munson Healthcare —Grayling, MI
- Full-time
- Hospital
- Military
- Mid-level
- Paid holidays
- Tuition reimbursement
Quick Apply
Field Engineer
Digital Force Technologies —San Diego, CA
- $85,000 - $125,000 a year
- Full-time
- Up to 50% travel
- Military
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Help Desk Representative
Peraton —Fort Huachuca, AZ
- $39,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Embroidery Specialist
N the Zone Ink —Bend, OR
- $20.00 - $21.50 an hour
- Email
- Basic math
- English
- US work authorization
- Profit sharing
- Paid training
Quick Apply
1d
Calibration Technician - Level 3
Trescal Inc. —San Jose, CA
- $30 - $45 an hour
- Microsoft Excel
- Customer service
- Military
- AD&D insurance
- Disability insurance
Quick Apply

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Dispatcher

Courser Employment Services LLC
Remote

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Jira
Customer follow-ups
Email customer support
Phone communication
Performance Reporting
Team scheduling
Incident Escalation
High school diploma or GED
Dispatching
Associate's degree in information technology
Zendesk
Organizational skills
ServiceNow
Defect tracking tools
Technical support via email
Associate's degree
Escalation handling
Delegation
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Service level agreement (SLA) management
Information Technology

Full Job Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Dispatcher

We are looking for a highly organized Dispatcher to join our support team. The Dispatcher will be responsible for managing and prioritizing incoming support requests, assigning tasks to technicians, and ensuring prompt resolution of issues. This role requires excellent communication and multitasking skills, as well as a basic understanding of IT systems.

Key Responsibilities:

Serve as the first point of contact for all incoming IT support requests through phone, email, and ticketing systems.
Assess the priority and urgency of incoming tickets, categorize them accordingly, and assign them to appropriate IT technicians based on skill level and availability.
Track and monitor the progress of tickets, ensuring they are resolved within designated service level agreements (SLAs).
Provide updates to clients and end-users on the status of their requests.
Communicate effectively with team members, providing necessary details for efficient task completion.
Maintain accurate records of all support requests, including resolution times and any follow-up actions.
Escalate complex or critical issues to senior IT staff as needed.
Assist in generating reports on ticket volume, technician performance, and common issues to aid in improving IT processes.

Key Qualifications:

High School diploma or equivalent; Associate degree or certification in IT or a related field preferred.
Previous experience in a helpdesk, IT support, or dispatcher role is a plus.
Basic understanding of IT terminology and familiarity with computer systems, networks, and software.
Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is highly preferred.
Strong organizational skills, with the ability to prioritize and multitask.
Excellent communication skills, both written and verbal, with a customer service-oriented approach.
Ability to work under pressure and remain calm in fast-paced environments.

Preferred Experience:

Familiarity with common IT frameworks such as ITIL.
Experience in scheduling or coordinating workflows in an IT or technical environment.
Knowledge of remote troubleshooting tools and techniques.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time*

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

Help For You. jobs

Dispatcher

IT Help Desk Technician

Help Desk Technician

Help Desk Customer Service Technician

Help Desk Specialist

Help Desk Representative - SOUTHCOM EDA

IT Help Desk

ICT Disaster Response Specialist

Inspection Assistant, BAR (Chaffey College)

Senior Engineering Technician - 1st Shift

Quality Systems Manager - AI Trainer

Electrical Engineer – Order Processing

Entry Level AV Installation Technician

Precision Optical Technician III

QAPI Coordinator - AI Trainer

HTM Tech III

Field Engineer

Help Desk Representative

Embroidery Specialist

Calibration Technician - Level 3

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