Top 1344619 Help For You. Jobs

Dispatcher
Courser Employment Services LLC —Remote
- Full-time
- High school diploma or GED
- Organizational skills
- Associate's degree
- Paid parental leave
- Paid holidays
Desktop Support/Help Desk
perfecta —Denver, CO
- Mid-level
- Windows
- Communication skills
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
IT Help Desk
eMazzanti Technologies —Hoboken, NJ
- Full-time
- Computer Science
- Computer literacy
- Windows
Quick Apply
Jr. Software Tester
Error-Free —Solana Beach, CA
- Email
- Analysis skills
- 1 year
- Communication skills
IT Help Desk Specialist
FM Industries —Fremont, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Junior Software Implementer (Agiloft)
JHensley Consulting —Remote
- $25 - $35 an hour
- Part-time
- Remote
- Computer literacy
- Bachelor's degree
- Organizational skills
- Professional development assistance
- Opportunities for advancement
Quick Apply
11d
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Analyst
Amerilife Group, LLC —Clearwater, FL
- Full-time
- Background check
- Microsoft Outlook
- In-person
- Disability insurance
- Health insurance
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Help Desk Assistant, Crayola Experience
Crayola LLC —Orlando, FL
- Part-time
- English
- Ability to lift 50 pounds
- Children
- Health insurance
- 401(k)
Help Desk Support Engineer - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
ICT Disaster Response Specialist
Samaritan's Purse —North Wilkesboro, NC
- Full-time
- Up to 50% travel
- 5 years
- English
- Paid holidays
- Disability insurance
Hand Solder Technician
Spinnaker Contract Manufacturing INC —Tilton, NH
- $20 - $25 an hour
- Full-time
- Mid-level
- In-person
- Manufacturing
- Paid holidays
- Health insurance
Quick Apply
14d
Quality Systems Manager - AI Trainer
DataAnnotation —Gilbert, AZ
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
Installation Technician (Audio Visual) New Jersey
Cenero LLC —Lebanon, NJ
- $21.50 - $31.75 an hour
- Clean driving record
- High school
- Construction site
- Health savings account
- Paid holidays
Peer Review Coordinator - AI Trainer
DataAnnotation —Orlando, FL
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Quality Inspector - Weekday Evening Shift
VulcanForms Inc. —Devens, MA
- $23 - $38 an hour
- Full-time
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Dispatcher

Courser Employment Services LLC
Remote

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Jira
Customer follow-ups
Email customer support
Phone communication
Performance Reporting
Team scheduling
Incident Escalation
High school diploma or GED
Dispatching
Associate's degree in information technology
Zendesk
Organizational skills
ServiceNow
Defect tracking tools
Technical support via email
Associate's degree
Escalation handling
Delegation
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Service level agreement (SLA) management
Information Technology

Full Job Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Dispatcher

We are looking for a highly organized Dispatcher to join our support team. The Dispatcher will be responsible for managing and prioritizing incoming support requests, assigning tasks to technicians, and ensuring prompt resolution of issues. This role requires excellent communication and multitasking skills, as well as a basic understanding of IT systems.

Key Responsibilities:

Serve as the first point of contact for all incoming IT support requests through phone, email, and ticketing systems.
Assess the priority and urgency of incoming tickets, categorize them accordingly, and assign them to appropriate IT technicians based on skill level and availability.
Track and monitor the progress of tickets, ensuring they are resolved within designated service level agreements (SLAs).
Provide updates to clients and end-users on the status of their requests.
Communicate effectively with team members, providing necessary details for efficient task completion.
Maintain accurate records of all support requests, including resolution times and any follow-up actions.
Escalate complex or critical issues to senior IT staff as needed.
Assist in generating reports on ticket volume, technician performance, and common issues to aid in improving IT processes.

Key Qualifications:

High School diploma or equivalent; Associate degree or certification in IT or a related field preferred.
Previous experience in a helpdesk, IT support, or dispatcher role is a plus.
Basic understanding of IT terminology and familiarity with computer systems, networks, and software.
Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is highly preferred.
Strong organizational skills, with the ability to prioritize and multitask.
Excellent communication skills, both written and verbal, with a customer service-oriented approach.
Ability to work under pressure and remain calm in fast-paced environments.

Preferred Experience:

Familiarity with common IT frameworks such as ITIL.
Experience in scheduling or coordinating workflows in an IT or technical environment.
Knowledge of remote troubleshooting tools and techniques.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time*

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

Help For You. jobs

Dispatcher

Desktop Support/Help Desk

IT Help Desk Technician

IT Help Desk

Jr. Software Tester

IT Help Desk Specialist

Junior Software Implementer (Agiloft)

Help Desk Customer Service Technician

Help Desk Analyst

Helpdesk Support Specialist

Help Desk Assistant, Crayola Experience

Help Desk Support Engineer - SOUTHCOM EDA

Help Desk Technician (Tier 2)

ICT Disaster Response Specialist

Hand Solder Technician

Quality Systems Manager - AI Trainer

Installation Technician (Audio Visual) New Jersey

Peer Review Coordinator - AI Trainer

TIER 2 HELPDESK TECHNICIAN

Quality Inspector - Weekday Evening Shift

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