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Location Maintenance & Repair Technician - Anchorage, AK and surrounding area part-time

Smarte Carte -
Anchorage, AK

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Job Details

Part-time

Benefits

Mileage reimbursement
Paid holidays
Cell phone reimbursement
401(k) matching
Flexible schedule
Paid sick time

Qualifications

Customer communication
Defect resolution root cause analysis
In-person customer service
Cleaning surfaces
Driver's License
Manual cleaning and decontamination technique
Handling customer service requests
Technical troubleshooting support
Mechanical troubleshooting
Stakeholder relationship building
Failure analysis

Full Job Description

LOCATION MAINTENANCE & REPAIR TECHNICIAN - Anchorage, AK and surrounding area part-time

$150 / month

If fitness location work, an additional $23.00 per hour with mileage reimbursement.

This position is eligible for $5 a month paid for monthly cellular phone allowance.

Position requires just an average of 2 hours a week a servicing Anchorage 5th Avenue Mall & Planet Fitness locations in the Anchorage area.

Weekends and holidays may be required as needed.

Flexible Schedule! Great Opportunity for Someone Looking for Additional Income.

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Matching 401k, Paid Sick Time, Overtime and Holiday Overtime.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Seeking a self-motivated individual for a part-time Location Maintenance & Repair Technician position. This position will work at the Anchorage 5th Avenue Mall and as needed at the Planet Fitness locations in the Anchorage area. Duties will include, but are not limited to: repairing, cleaning and performing regular maintenance on vended strollers, performing monthly collections, and maintaining a strong partnership with mall management. At the Planet Fitness locations, repair and maintain the massage chairs as needed. We are looking for the right person to join our team, so we are willing to train that candidate on our job functions.

KEY RESPONSIBILITIES

Clean strollers and CMU (stroller vending unit) to ensure clean and functional equipment is always available for customers.
Develop and maintain strong relationships with mall management.
Inspect and perform maintenance on equipment, (vending unit and strollers at the mall, massage chairs at the Planet Fitness locations).
Respond timely to requests for service at the Planet Fitness locations.
Perform cash collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
Complete and submit all necessary reports in an accurate and timely manner.
Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment (canvas app on phone).
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
Other assignments as needed.

EXPERIENCE

Minimum 3 years in a customer service role.
3 years of field-based product support experience (route) is preferred.
Some level of mechanical and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive training program, which includes how to complete repairs on all equipment.

PERSONAL CHARACTERISTICS

Ability to forge solid relationships with external constituents e.g., customers, facility management, etc. and manage across a wide range of capabilities and personalities.
Excellent verbal and written communication skills.
Organized and able to manage multiple priorities effectively.

EDUCATION

Technical degree or similar preferred

LICENSES & CERTIFICATIONS

Valid Driver’s license required

Our ideal candidate has the following skills:

Time Management
Prioritizing
Customer Service
Communication
Troubleshooting

Our ideal candidate has the following behaviors:

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Self-Starter: Inspired to perform without micro-management

PHYSICAL REQUIREMENTS

Lift 40 lbs. to waist height
Push/Pull 75-100 lbs.
Bend and stoop, walk and stand for long periods of time
Visual acuity/manual dexterity to perform mechanical and electrical repairs

Experience

Required

3 year(s): Customer Service role
Some level of mechanical and diagnostic aptitude, including root-cause analysis (training provided)

Preferred

3 year(s): Field-based product support experience (route) is preferred

Education

Preferred

Technical/other training or better

Licenses & Certifications

Required

Drivers License

Skills

Required

Driving
Communication
Customer Service
Time Management
Cleaning
Troubleshooting
Prioritizing

Preferred

Reporting

Behaviors

Required

Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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