Top 1746481 Help Jobs

IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Inspection Assistant, BAR (Chaffey College)
Foundation for California Community Colleges —Haven, CA
- $18 - $22 an hour
- Email
- Experience equivalent to degree accepted
- In-person
- 1 year
- Health savings account
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ICT Disaster Response Specialist
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- Full-time
- Up to 50% travel
- 5 years
- English
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Senior Technical Repair Specialist
Musco Sports Lighting —Oskaloosa, IA
- Full-time
- 5 years
- Senior level
- Profit sharing
- Health insurance
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Analyst II - Product System Configuration
Inland Empire Health Plan —Rancho Cucamonga, CA
- $80,059.20 - $106,059.20 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Access
- Software troubleshooting
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- Health insurance
HVAC Technician - S1 or S2 Licensed – $12,000 Sign-On Bonus!* Full-time
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- Full-time
- Laboratory
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Hi-Lex Controls —Litchfield, MI
- Full-time
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- Relocation assistance
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Precision Optical Technician III
Quality Vision International Inc —Rochester, NY
- $22 - $30 an hour
- Full-time
- Computer literacy
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Triage Partners LLC —Columbus, OH
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- Extended hours
- Background check
- Clean driving record
- Customer service
- Health insurance
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Quick Apply
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Electrician
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- Full-time
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- Paid holidays
- Health insurance
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Bicycle Service Lead
Ridepanda —Seattle, WA
- $28 - $29 an hour
- Full-time
- Mechanic experience
- Mid-level
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ERP & IT Systems Administrator
American Steel and Aluminum LLC —South Portland, ME
- $75,000 - $80,000 a year
- Full-time
- Microsoft Outlook
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- Mid-level
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IQ Fiber —Dover, DE
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- 5 years
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11d
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
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- Disability insurance
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Inside Sales - Sales Engineer & Quotations Specialist
The Delfield Company —Mount Pleasant, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
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Quality Inspector I
Prototek Digital Manufacturing —Blue Mounds, WI
- $21 - $25 an hour
- Email
- US work authorization
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- Hand tools
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Electronics Technician SNE
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TMG Midwest —Miamisburg, OH
- 11+ years
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Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
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Quick Apply
Electrical Engineer – Order Processing
Reinhausen GmbH —Humboldt, TN
- English
- Mid-level
- Travel
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IT Help Desk Technician

Darkhorse Tech -
Remote

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Job Details

Full-time
$40,000 - $45,000 a year

Qualifications

Live chat
Post-sales product instruction
Telecommunications network device configuration
Computer science
Customer relationship building
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Network communication equipment reconfiguration
IT user and group management
Phone communication
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Managing clients in a customer support role
Firewall configuration
Bachelor's degree
Wireless communication system operation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
Customer relationship management
Vendor communication
Technical customer support for office equipment
macOS

Full Job Description

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it's clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Help Desk Technician Summary

As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills

Excellent verbal and written communication skills
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred

Hours - Monday through Friday, 7:00am to 4:00pm EST or 9:00am to 6:00pm EST; Rotating Saturday shift

Quick Apply

Refine Your Search

Help jobs

IT Help Desk Technician

Inspection Assistant, BAR (Chaffey College)

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Analyst II - Product System Configuration

HVAC Technician - S1 or S2 Licensed – $12,000 Sign-On Bonus!* Full-time

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Precision Optical Technician III

Lead Telecommunications Technician

Electrician

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ERP & IT Systems Administrator

Account Executive

Senior IT Support Engineer

Inside Sales - Sales Engineer & Quotations Specialist

Quality Inspector I

Electronics Technician SNE

CNC Field Service Technician

Technical Support Manager - HVAC Construction

Electrical Engineer – Order Processing

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