Top 26 Helpdesk/Lan Tech Jobs

Helpdesk Tech I
Scientific Games —Alpharetta, GA
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- Travel
IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Director of Information Technology
CASH DEPOT LTD —Green Bay, WI
- $120,000 - $150,000 a year
- Full-time
- Senior level
- Profit sharing
- Paid holidays
Quick Apply
1d
HelpDesk Analyst
Mira Tech —Harrisburg, PA
- $21 - $24 an hour
- Call employer
- Research
- Mid-level
- Windows
Quick Apply
Helpdesk Support Lead
Tripoint Solutions LLC —Washington, DC
- $56,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Service Desk Technician
Agency DEPT OF ENVIRONMENT PROTECTION —Queens, NY
- $71,577 - $105,156 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
Tech Support Specialist US
Pure Hothouse Foods LLC —Byron, GA
- On call
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Opportunities for advancement
Quick Apply
IT Technician
CITY OF BALLWIN MO —Ballwin, MO
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Presentation skills
DESKTOP SUPPORT TECHNICIAN (ONSITE/NOT REMOTE)
Aero Simulation, Inc. (ASI) —Tampa, FL
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Health insurance
- Dental insurance
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Desktop Support Technician
L3Harris Technologies —Plano, TX
- Mid-level
- High school diploma or GED
- Analysis skills
IT Network Administrator
Novelis —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Maintenance
- Mid-level
- Paid parental leave
- Tuition reimbursement
Quick Apply
Client Helpdesk Specialist
CherryRoad Tech Inc —Middletown, NY
- Temporary
- Mid-level
- Office
- Windows
Quick Apply
23h
IT Remote Support Technician
L3Harris Technologies —Melbourne, FL
- $59,000 - $127,000 a year
- CAD
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
17h
Senior IT Support Technician
Kansas City Area Transportation Authority —Kansas City, MO
- Weekends as needed
- Basic math
- English
- Mid-level
Quick Apply
4d
On-Site Help Desk Technician
Clear Guidance Partners —Austin, TX
- $21 - $25 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
4d
Network Engineer - NAO
E2 Optics —Columbus, OH
- $90,000 - $110,000 a year
- Full-time
- Customer service
- System design
- Research
Quick Apply
2d
Systems Admin IV - AI & Containerization
JT4 LLC —Edwards, CA
- $97,000 - $130,000 a year
- Computer science
- Computer Science
- System design
- Health savings account
- Disability insurance
Systems Administrator IV
JT4 LLC —Edwards, CA
- $97,000 - $130,000 a year
- Computer science
- Computer Science
- System design
- Health savings account
- Disability insurance
10d
DIRECTOR OF DINING TECHNOLOGY- UNIVERSITY OF UTAH, SALT LAKE CITY, UT
Chartwells HE —Salt Lake City, UT
- $70,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
3d

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Helpdesk Tech I

Scientific Games -
Alpharetta, GA

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Network troubleshooting
Technical documentation
Internal employee customer service
WAN
Technical writing experience within technology

Full Job Description

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

*MUST LIVE LOCAL TO Alpharetta , GA, THIS POSITION IS 100% ONSITE*

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

Job Duties / Key Accountabilities

Provide first level support for Service desk request.
Troubleshoot all problems with a goal of first contact resolution using tools such as Softphone (Virtual Telephone), Manage Engine (Ticketing System), Outlook, Microsoft Teams and Remote Desktop.
Create, Assign, Track, and Triage helpdesk tickets in the helpdesk system to ensure prompt and satisfactory resolution to all tickets that are created.
Take on special projects as assigned. Projects may include technical work or documentation, statistical data gathering, metrics reporting and involve the collaboration with internal IT teams to resolve issues. Coordinates with internal customers and information system resources as needed.
Train and guide users on basic functions such as sending and receiving email, connecting to remote resources and saving and retrieving files from the network.
Install and support licensed and internal software\hardware.
Setup\Support Mobile Devices.
Support VPN clients for our internal users that are working remotely. This includes our userbase that operates in the United States and in other locations internationally.
Asset track computer hardware and software.
Assist with Active Directory accounts. This includes new hires, terminations, as well as password changes, unlocking accounts, assigning Organization Units, assigning custom grouping policies plus more.
Maintain printers/coordinate service repairs.
Install and support software (i.e. Microsoft applications, Adobe, VPN applications, etc..).
Repair PC’s, laptops, printers, monitors, etc.
Inventory Management for PC supplies, miscellaneous hardware, and internal supplies for techs. Assist in developing both hardware and software standards.
Participate in rotating overnight On-Call duties
Performs other related duties as assigned.

Required / Skills / Knowledge

Desire to continue in certification programs including CCNA, A+, Network+, etc.
1-3 years’ experience providing first level support in a help desk environment.
Must have troubleshooting skills, customer Service skills and able to draw conclusions.
Capable of managing tasks and objectives with limited supervision.
Basic understanding of LAN/WAN networks and capable analyzing pc to network connectivity issues (i.e. client/server architecture)
Able to pay close attention to details.
Personal skill sets are a must. Communication with employees and customers are frequent.
Must be willing and able to travel, work after hours and weekends as required.
Good technical writing skills.
Ability to work with others in a team environment.
Must have excellent interpersonal, verbal and written communication

Qualifications

Education / Years of Related Experience

High School diploma, Vocational program, college degree preferred in CIS/MIS degree programs if applicable.

1-3 years’ experience providing first level support in a help desk environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .

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Refine Your Search

Helpdesk/Lan Tech jobs

Helpdesk Tech I

IT Helpdesk Operator II

Director of Information Technology

HelpDesk Analyst

Helpdesk Support Lead

Service Desk Technician

Tech Support Specialist US

IT Technician

DESKTOP SUPPORT TECHNICIAN (ONSITE/NOT REMOTE)

IT Support Technician

Desktop Support Technician

IT Network Administrator

Client Helpdesk Specialist

IT Remote Support Technician

Senior IT Support Technician

On-Site Help Desk Technician

Network Engineer - NAO

Systems Admin IV - AI & Containerization

Systems Administrator IV

DIRECTOR OF DINING TECHNOLOGY- UNIVERSITY OF UTAH, SALT LAKE CITY, UT

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