Top 13 Helpdesk Analyst Jobs in Boston, MA

Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
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IT Support Analyst
Revolution Space —Boston, MA
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
8d
Service Desk Support Engineer
M.S. Walker Inc. —Norwood, MA
- $60,000 - $80,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Disability insurance
- Health insurance
Quick Apply
7d
Helpdesk Support Specialist
IDC Research Inc. —Boston, MA
- $65,000 - $75,000 a year
- Temporary
- Mid-level
- Office
- Windows
1d
Sr. System Administrator
Raytheon —Marlborough, MA
- $68,900 - $131,100 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- In-person
- Paid holidays
- Disability insurance
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
IT Support Analyst - Must reside in the Boston area
Lumanity —Boston, MA
- $55,000 - $75,000 a year
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
1d
Junior DevOps Engineer
Black Kite —Boston, MA
- $85,000 - $95,000 a year
- Google Workspace
- Office
- Python
5h
Senior IT Operations Specialist
Black Kite —Boston, MA
- $90,000 - $105,000 a year
- Google Workspace
- Office
- Senior level
5h
IS Applications System Analyst, Senior
Greater Lawrence Family Health Center —Methuen, MA
- Hybrid work
- 7 years
- Computer Science
- Customer service
- Tuition reimbursement
Quick Apply
Marketing Automation Manager - CDP
Bright Horizons —Newton, MA
- $77,000 - $102,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply

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Service Desk Analyst
Boston Properties —Boston, MA
Proven ability to provide telephone-based and in-person support for troubleshooting and resolving technical issues. Conduct one-on-one instruction.
$69,000 - $96,750 a year
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Service Desk Analyst
The Boston Beer Company —Boston, MA
The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support, and participating in support…
$30 - $50 an hour
Quick Apply

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STAQ Pharma Inc —Columbus, OH
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TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
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Helpdesk Analyst jobs near Boston, MA

Service Desk Analyst

The Boston Beer Company -
Boston, MA

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Job Details

Full-time
$30 - $50 an hour

Benefits

Wellness program
Employee stock purchase plan
Tuition reimbursement
Adoption assistance

Qualifications

Mobile device support
Technical support via phone
Phone communication
Configuration management
Productivity software support
Desktop (troubleshooting support)
Mobile device management
Desktop administration
Client interaction via phone calls

Full Job Description

We are currently hiring a Full-Time Service Desk Analyst in Boston, MA.

The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support, and participating in support of major service incidents. Additionally, the analyst will collaborate with IT teams, update and create documentation, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What You'll Brew:

Respond to and resolve IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.
Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions for future reference.
Participate in after-hours on-call queue to address urgent issues as they arise.
Maintain asset inventory process by assigning, upgrading, and maintaining hardware inventory; laptops, tablets, printers, and peripherals (including handheld scanners).
Deliver excellent customer service, maintaining a professional, and helpful demeanor always.
Maintain IT Knowledgebase and contribute new articles to facilitate support.
Maintaining asset management processes for hardware and software.
Ensure compliance with company policies, procedures, and IT security standards.
Other duties as assigned.

What Ingredients You'll Bring:

Minimum Qualifications:

1+ years of helpdesk or service desk experience
Experience supporting client configuration management and mobile device management tools such as Intune, SOTI, SCCM, etc.
Knowledge of industry standards such as ITIL
Experience working in corporate and/or manufacturing environment
Intermediate trouble shooting of technologies including wired and wireless network connectivity, client operating systems, telephony and conference rooms, handheld scanners, printers, productivity applications (such as Microsoft 365), business applications (such as SAP), etc.
Intermediate knowledge of Microsoft and Apple client operating systems
Strong phone and personal communication skills
Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
Ability to diagnose and resolve technical issues remotely and on-premises.

Preferred Qualifications:

Experience with Microsoft System Center or Microsoft Endpoint

Level: 8IC

At the Boston Beer Company and in accordance with pay transparency laws, we are open about our salary ranges. For this role, the hourly rate is between $30.00 and $50.00/hour. However, it’s important to note that where the person hired starts in this range is dependent on their related experience, skillset and location. Additionally, this position qualifies for a discretionary annual bonus based on company and individual performance, and certain sales roles might include a car allowance.

Some Perks:

Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

Tuition reimbursement
Fertility/adoption support
Free financial coaching
Health & wellness program and discounts
Professional development & training
Free beer!

Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [email protected] for assistance.

#LI-KP1

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Refine Your Search

Helpdesk Analyst jobs in Boston, MA

Service Desk Analyst

IT Support Analyst

Service Desk Support Engineer

Helpdesk Support Specialist

Sr. System Administrator

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

IT Support Analyst - Must reside in the Boston area

Junior DevOps Engineer

Senior IT Operations Specialist

IS Applications System Analyst, Senior

Marketing Automation Manager - CDP

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