Top 1 Helpdesk Analyst Jobs in Pittsburgh, PA

Business Analyst – IT Deployment Team
84 Lumber Company —Eighty Four, PA
- Full-time
- Mid-level
- Continuous improvement
- Travel
13d

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Business Analyst – IT Deployment Team
84 Lumber Company —Eighty Four, PA
He or she will be the first point of contact in introducing the topic, training stores, and answering questions. Train helpdesk on functionality and support.
13d
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Business Analyst – IT Deployment Team

84 Lumber Company -
Eighty Four, PA

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Job Details

Full-time
13 days ago

Qualifications

Optimizing workflow processes
Project reporting
Non-technical user support
On-site technical support
Business analysis
Software implementation
Process design
Enterprise solutions implementation
Application deployment
Training material drafting
Mid-level
Enterprise software support
Quality assurance experience within IT
User training (technical support)
Help files
Continuous improvement
System testing
Software documentation
Organizational skills
Warehouse experience
Managing projects
System deployment
Warehouse layout and design
Change management support (employee development activity)
Warehousing technology implementation
POS systems
Requirements gathering
Project planning phase
2 years
Communication skills

Full Job Description

Overview:

84 Lumber is modernizing its store operations through a next-generation Point of Sale (POS) platform, and we are building the team to make it happen. The Business Analyst on the IT Deployment Team will play a central role in deploying, training, and supporting this platform across 84 Lumber’s store network. This is a hands-on role that combines technology, process improvement, and people — working directly with store teams to configure systems, train store staff on business applications, and ensure associates are confident with new tools from day one.

The business analyst will be the face of the rollout. He or she will be the first point of contact in introducing the topic, training stores, and answering questions.

The Deployment Team’s mission is to own the full rollout lifecycle for the new POS platform and future applications built on it — from initial deployment through ongoing training, support, and documentation.

Responsibilities:

Organize and drive the end-to-end rollout of new POS technology to 84 Lumber store locations
Build rollout plan and report on status and progress
Work directly with store teams to map their physical warehouse layout and translate it into the visual POS system to optimize the receiving and order processing workflow
Travel to stores as needed to conduct hands-on training sessions for associates and management on new POS interfaces and workflows
Develop and maintain training materials, user guides, and process documentation for each platform deployment
Train helpdesk on functionality and support.
Provide post-deployment support to stores, troubleshooting issues and driving adoption
Collect and document feedback from store teams to inform system improvements and future rollouts
Collaborate with IT colleagues and vendor partners on configuration, testing, and quality assurance
Support the rollout of future applications built on the same platform as the program expands

Qualifications:

2–5 years of experience in a business analyst, IT deployment, training, or related role
Strong communication and facilitation skills — comfortable teaching technology to non-technical users in a fast-paced environment
Ability to understand 84 Lumber physical operational workflows and translate them into software configurations
Detail-oriented with strong documentation and organizational skills, ability to maintain project plans and report progress.
Willingness and ability to travel approximately 30% of the time to store locations
Experience in retail technology deployment, POS system rollouts, or similar enterprise application implementations is a plus
Background in warehouse, inventory, or distribution operations is a plus
Familiarity with change management and end-user adoption best practices
Experience working in an 84 Lumber store or familiarity with 84 Lumber store and yard operations is a plus

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Business Analyst – IT Deployment Team

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