Top 57 Helpdesk Associate Jobs

Bilingual Helpdesk Associate
Linxup —Chesterfield, MO
- Full-time
- Spanish
- English
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Associate Director of Communications Systems (Arlington, VA)
Ennoble Care —Arlington, VA
- Full-time
- HIPAA
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Associate
Vibotek LLC —New Jersey
- Full-time
- Windows
- US work authorization
- Computer networking
Quick Apply
Client Success Associate
The Human Reach —Remote
- $0 a year
- Full-time
- Remote
- English
- 1 year
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Clinical Service Desk-Helpdesk Associate-REMOTE-US
NTT Ltd —Bowling Green, KY
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
Helpdesk Associate
USA Phone VoIP Systems —Cherry Hill, NJ
- Entry level
Grants Transactions Processing Assistant, Associate
LCG, Inc. —Rockville, MD
- $21.06 - $24.42 an hour
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Care Associate (100% Remote)
Visualutions, Inc. —Spring, TX
- $21 - $25 an hour
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
9h
Customer Service/ Helpdesk Associate
Qureos Inc —Springfield, MA
- $27 - $28 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Communication skills
6d
Help Desk Associate, IT Department
Brooklyn Defender Services —Brooklyn, NY
- $65,000 - $75,000 a year
- 8 hour shift
- Microsoft Outlook
- Computer Science
- Ability to walk for extended periods
- 403(b)
Quick Apply
Associate IT Support Engineer
Iconvergence —Palo Alto, CA
- $27.82 - $30.00 an hour
- Full-time
- Google Workspace
- Writing skills
- English
Quick Apply
Associate, IT Help Desk
Global Rescue LLC —Manchester, NH
- Full-time
- Spanish
- Computer science
- Computer Science
Customer Support Associate
Pilot Fiber —New York, NY
- $52,000 - $70,720 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
9d
Blood Bank Associate TSS
SOFT COMPUTER CONSULTANTS —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer science
- Writing skills
- HIPAA
Quick Apply
Associate, IT Help Desk
GRI LLC —Dorado, PR
- Full-time
- Spanish
- Computer science
- Computer Science
Part-Time Information Technology Associate
Cleveland Community College —Shelby, NC
- Part-time
- Classroom
- Office
- Ability to lift 50 pounds
Associate Cloud Systems Engineer
InTWO —Bellevue, WA
- Full-time
- Hybrid work
- No experience needed
- Research
- Office
Associate IT Technician
Saronic Technologies —Austin, TX
- Full-time
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
8d
Associate System Administrator
Vera Bradley —Roanoke, IN
- $58,100 - $87,100 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays

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Bilingual Helpdesk Associate

Linxup -
Chesterfield, MO

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Video conferences (communication methods)

Full Job Description

ABOUT LINXUP, LLC

If you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That’s why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.

ABOUT THE POSITION

This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. A Helpdesk Associate 1 (HA1) serves as the face of the company and is responsible for ensuring the customer remains loyal to our brand. The HA1 will provide Tier 1 support to our MOTO consumer customers and our linxup small business customers by answering general inquiries with a focus on account questions which could be billing related or education of the system, activating devices to ensure successful set up, and customer cancellations. These inbound inquiries are primarily in the form of telephone calls, but can also be emails, or cases. All interactions should be documented for business use.

This position has the flexibility to work remotely three days a week and may be required to do so due to business needs or depending on your location compared to a Linxup office. Scheduled hours for this role are Monday - Friday as assigned. The HA1 is required to have a private workspace in their home to ensure productivity and customer information is secure. The HA1 will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES

Communicate effectively with customers via phone, and email both in English and Spanish
Assist with Translation on special projects
Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
Provide superior technical support on all products and build successful long-term relationships with both internal and external customers
Save customers that are looking to end their relationship with MOTO and Linxup
Other duties as assigned

QUALIFICATIONS

Excellent written and verbal communication skills required
Exceptional customer service skills
Strong technical aptitude and/or background in triaging technical issues
Ability to learn fast in a non-traditional training environment
Organized with proficient attention to detail
Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
Ability to type well and at a fast pace
Flexibility on schedules

EDUCATION & EXPERIENCE

1+ years of experience in a helpdesk contact center or support role
Technical troubleshooting experience in GPS or comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
NetSuite knowledge
Retention experience

WORK ENVIRONMENT

Contact center
Fast-paced environment with opportunities for growth and reward
Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:
Position offers hourly salary and monthly bonus potential
Medical, Dental, Vision, Life and 401(k) benefits are offered
20 Flex Days (PTO)

Quick Apply

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Helpdesk Associate jobs

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