Top 191 Helpdesk Ii Jobs

IT Support Specialist, Tier II - US based
Praxis Precision Medicines, Inc. —Boston, MA
- $68,000 - $88,000 a year
- Email
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
Helpdesk Support Technician 2
Humana —Remote
- $44,900 - $60,200 a year
- Full-time
- Remote
- Computer Science
- Research
- Mid-level
- Paid parental leave
- Paid holidays
5h
Level 2 IT System Engineer - WFH
Edit Technology Solutions INC —Remote
- From $85,000 a month
- Full-time
- Remote
- 5 years
- Bachelor of Science
- English
- Paid holidays
- Health insurance
Quick Apply
7d
Helpdesk Specialist Tier 1/2
Annexa Inc. —Washington, DC
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Helpdesk Specialist - Tier II
Annexa Inc. —Washington, DC
- $0.01 - $42.96 an hour
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Helpdesk Engineer 2
Prescient Solutions —Des Plaines, IL
- $65,000 - $70,000 a year
- 5 years
- Mid-level
- Microsoft Office
Quick Apply
Security Engineer II (Threat Hunter)
Ross Stores —Remote
- $113,200 - $172,600 a year
- On call
- Remote
- Mid-level
- 8 years
- Analysis skills
Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Level 2 support | Fulltime
Two95 International Inc. —Cherry Hill, NJ
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Helpdesk Specialist Level II
DASI LLC —Doral, FL
- Full-time
- High school diploma or GED
- Computer networking
- Experience equivalent to degree accepted
Quick Apply
13d
On-Site Tier II Helpdesk Technician
Pacific Office Automation —Beaverton, OR
- On call
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply
Level 2 MSP Technician
AUTOMATES —National City, CA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Tuition reimbursement
Quick Apply
Helpdesk Support Specialist II
Senior Star —Tulsa, OK
- Full-time
- Microsoft Outlook
- HIPAA
- Windows
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
IT Support II
HIT Promotional —Fairfield, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply

I want to receive the latest job alert for Helpdesk Ii

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Helpdesk Ii jobs near

IT Support Specialist, Tier II - US based

Praxis Precision Medicines, Inc. -
Boston, MA

Quick Apply

Job Details

$68,000 - $88,000 a year

Qualifications

Vendor relationship building

Full Job Description

Location: This position may be performed remotely, but requires the flexibility and willingness to travel as needed.

The Opportunity

The Tier II IT Support Specialist is a key player in delivering seamless technology experiences across Praxis. You'll serve as the primary escalation point for complex technical issues, partnering closely with our internal IT support, development, and leadership teams to ensure smooth operations for our 260–400 users.

From managing identity and access to administering collaboration platforms and overseeing IT assets, this role is essential to sustaining and scaling our tech infrastructure. This is a hands-on, high-impact position for someone who thrives on solving problems, documenting what works, and improving how we support our mission.

Primary Responsibilities

Serve as the go-to escalation point for Level 2 IT issues from our internal Helpdesk
Troubleshoot and resolve complex problems across Microsoft 365, collaboration tools, and endpoint devices
Support onboarding and offboarding workflows for employees, consultants, and contractors
Administer user access and authentication across Microsoft Entra ID and SaaS platforms
Manage SSO, MFA, password managers (1Password), certificates, and guest access
Handle admin consent requests and configure access for contractors and temporary roles
Administer permissions for SharePoint, DocuSign, Zoom AI, Atlassian, and other SaaS tools
Conduct periodic license reviews and audits across enterprise applications
Oversee laptop shipping, imaging, and inventory tracking in Jira
Manage conference room AV systems and recordings for company-wide meetings as needed to support vendors
Respond to security-related alerts and support access to secure systems and VPNs
Partner with vendors and internal teams to manage OEM support and renewals
Maintain IT knowledge base in Confluence and refine workflows
Proactively identify and implement improvements to enhance support quality and user experience

Qualifications and Key Success Factors

Bachelor's degree in IT, Computer Science, or related field—or equivalent hands-on experience
5+ years in Tier II support, service desk, or IT operations roles
Strong experience with Microsoft 365, Entra ID, N-Central and identity/access systems
Familiarity with Jira Service Management and Confluence is a plus
Comfortable supporting SaaS platforms and collaboration tools
Exceptional troubleshooting, documentation, and communication skills
A proactive, collaborative mindset with the ability to operate independently
Flexibility for occasional after-hours or on-call support
The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement. You'll need comfort with screen work, basic hand coordination, and focus. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Company Overview

Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.

Diversity, Equity & Inclusion
Guided by our core values, at Praxis Precision Medicines, Inc. we continue to DARE FOR MORE® to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work each day. We are an equal opportunity employer and committed to providing opportunities to all qualified applicants without regard to race, religious creed, color, gender identity or expression, age, national origin, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws.

Attention: Job Scam Alert
Praxis has recently become aware of fraudulent job recruitment postings from individuals claiming to represent Praxis. These postings seek financial information in connection with fraudulent opportunities for employment. If you suspect any fraudulent activity or misrepresentation in connection with a Praxis job opportunity, please report it to [email protected].

Praxis does not accept unsolicited submissions from recruitment agencies for open positions. We ask all recruitment agencies to refrain from contacting any Praxis employee regarding any position. All unsolicited resumes submitted by recruitment agencies to any Praxis employee in any form or method will be deemed to be the property of Praxis, and Praxis explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruitment agency.

Quick Apply

Refine Your Search

Helpdesk Ii jobs

IT Support Specialist, Tier II - US based

Helpdesk Support Technician 2

Level 2 IT System Engineer - WFH

Helpdesk Specialist Tier 1/2

Helpdesk Specialist - Tier II

Helpdesk Engineer 2

Security Engineer II (Threat Hunter)

Helpdesk Tier 2

Helpdesk Level 2 support | Fulltime

Helpdesk Specialist Level II

On-Site Tier II Helpdesk Technician

TIER 2 HELPDESK TECHNICIAN

Tech II

Level 2 MSP Technician

Helpdesk Support Specialist II

Help Desk Analyst 2

IT Helpdesk Operator II

Helpdesk Technician - Tier II

IT Support II

Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE

I want to receive the latest job alert for Helpdesk Ii

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected