Top 61 Helpdesk Lead Jobs

Help Desk Team Lead
Decypher Technologies —Remote
- $24 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Lead, IT Specialist 0365
Smart Geeks —Washington, DC
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Technical Support Lead
Persistent Systems —New York, NY
- $120,000 - $151,000 a year
- Full-time
- Computer Science
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Helpdesk Lead
Computer World Services —Washington, DC
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Applications Lead, Property Technology
THE DOUGLASTON COMPANIES —Douglaston, NY
- $110,000 - $140,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Tier 2 Support - Team Lead
Evolver Inc —Reston, VA
- Weekends as needed
- Remote
- Background check
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
14d
IT Service Desk Lead
Digital Consultants, LLC —San Antonio, TX
- 7 years
- Office
- Travel
- Health savings account
- Health insurance
Quick Apply
Library – Lead Technical Specialist
Library Systems & Services LLC —Kissimmee, FL
- Weekends as needed
- Spanish
- Computer Science
- HIPAA
- AD&D insurance
- Disability insurance
Quick Apply
Lead Application Engineer (SAP)
TAGHLEEF INDUSTRIES —Rosedale, IN
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
HELP DESK LEAD
Cross Link Consulting —North Augusta, SC
- $40,000 - $50,000 a year
- Extended hours
- Mid-level
- Windows
- Mentoring
- Flexible schedule
Quick Apply
Senior IT Project Engineer and Team Lead
ArcLight Information Technology —Newton, MA
- $120,000 - $150,000 a year
- Full-time
- Background check
- Azure
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
SOC Shift Lead - Information Security
Elevance Health —Atlanta, GA
- $102,880 - $185,184 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Employee stock purchase plan
- Paid holidays
11d
HITS-U III Site Lead Engineer Research and Development Center (ERDC)
General Dynamics Information Technology —Vicksburg, MS
- $128,039 - $173,229 a year
- Computer Science
- PMP
- Inventory management
- Paid holidays
- 401(k) matching
DOC Help Desk Lead - DOC Central Office
Missouri Department of Corrections —Jefferson City, MO
- $44,706 a year
- Full-time
- Background check
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
18h
Helpdesk Team Lead
George E. Booth Co. —Greenwood, IN
- Weekends as needed
- Word processing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Service Desk Lead (Active Secret Clearance)
Akima, LLC —Alexandria, VA
- $150,000 - $170,000 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Lead Network Engineer
Cadence Design Systems —San Jose, CA
- $136,500 - $253,500 a year
- Full-time
- Computer Science
- 11+ years
- Master's degree
- Employee stock purchase plan
- Paid holidays

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Help Desk Team Lead

Decypher Technologies -
Remote

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Job Details

Full-time
$24 - $30 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Bachelor of Science
Windows
Network infrastructure
Bachelor's degree
Master of Business Administration

Full Job Description

Overview
We are seeking a dedicated and experienced Helpdesk Team Leader to oversee our technical support team. This role is essential in ensuring that our IT support operations run smoothly and efficiently. The Helpdesk Team Leader will be responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software solutions. This position involves seamless communication with internal and external contact points to ensure exceptional customer service delivery in a timely and quality-focused manner.

Duties

IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, and VMware.
Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Engineer and implement system solutions for customers using technologies that meet their needs.
Implement and support disaster recovery solutions.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
System documentation and consulting.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Ability to work in a team and communicate effectively.
Develop in-depth knowledge of the technology stack and how it relates to customer’s needs.
Document internal processes and procedures related to duties and responsibilities.

Requirements

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
Self-motivated with the ability to work in a fast-moving environment.
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Self-motivated with the ability to work in a fast-moving environment.

Educational/Previous Experience Recommendations:

BA/BS, preferably in computer science or a related field.
MBA/MS preferred but not required.
5 or more years of IT or related experience.

Benefits:

Competitive salary based on experience and qualifications
Inclusive health, vision, and dental benefits
Performance-based incentives and generous bonus levels
Comprehensive on-the-job training and support
Positive working environment and corporate culture
Opportunities for career advancement

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

Helpdesk Lead jobs

Help Desk Team Lead

Help Desk Lead/Manager

Lead, IT Specialist 0365

Support Team (Helpdesk) Lead

Technical Support Lead

Helpdesk Lead

Applications Lead, Property Technology

Tier 2 Support - Team Lead

IT Service Desk Lead

Library – Lead Technical Specialist

Lead Application Engineer (SAP)

Support Lead

HELP DESK LEAD

Senior IT Project Engineer and Team Lead

SOC Shift Lead - Information Security

HITS-U III Site Lead Engineer Research and Development Center (ERDC)

DOC Help Desk Lead - DOC Central Office

Helpdesk Team Lead

Service Desk Lead (Active Secret Clearance)

Lead Network Engineer

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