Top 17 Helpdesk Lead Jobs in Washington, DC

Helpdesk Lead
Computer World Services —Washington, DC
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Helpdesk Support Lead
Tripoint Solutions LLC —Washington, DC
- $56,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Service Desk Lead (Active Secret Clearance)
Akima, LLC —Alexandria, VA
- $150,000 - $170,000 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Service Desk Lead
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Continuous improvement
Lead, IT Specialist 0365
Smart Geeks —Washington, DC
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Service Desk Lead
CSV-TAUREAN —Alexandria, VA
- Computer Science
- Bachelor's degree
- Continuous improvement
IT & Security Engineer Lead
Pharmacy First Health —Washington, DC
- $110,000 - $135,000 a year
- Full-time
- 5 years
- HIPAA
- Office
Quick Apply
Tier 2 Support - Team Lead
Evolver Inc —Reston, VA
- Weekends as needed
- Remote
- Background check
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
2d
Operations Support Center Lead
Maximus —Annapolis Junction, MD
- $110,000 - $135,000 a year
- On call
- 5 years
- Travel
- Mentoring
- Paid holidays
- Disability insurance
Help Desk Lead/CAB Manager
ValidaTek, Inc. —Arlington, VA
- Background check
- PMP
- 5 years
Quick Apply
15h
Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control
Competitive Range Solutions, LLC —Arlington, VA
- Full-time
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
Primary Technical Control Facility Lead
TekSynap —Arlington, VA
- $165,000 - $225,000 a year
- Weekends as needed
- Pass drug screening
- Office
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Lead Infrastructure Engineer
BAE Systems Inc. —Sterling, VA
- $153,377 - $260,743 a year
- Full-time
- Computer Science
- Finance
- Analysis skills
- Health savings account
- Paid holidays
Primary Technical Control Facility Lead
Competitive Range Solutions, LLC —Arlington, VA
- Full-time
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
Product Lead
ICF —Reston, VA
- $81,499 - $138,549 a year
- Full-time
- 7 years
- AWS
- Product management
10d

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Helpdesk Lead jobs near Washington, DC

Helpdesk Lead

Computer World Services -
Washington, DC

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Job Details

Full-time
$120,000 - $130,000 a year

Qualifications

ITIL Certification
ServiceNow Certified System Administrator (CSA)
High school diploma or GED
ServiceNow
CompTIA Security+
IT department experience
Ticketing system technical support

Full Job Description

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC & MAC, iPhone, YubiKey, and printer problems).

Key Tasks & Responsibilities

Answer and triage all requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate.
Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Manage day-to-day work assignments of help desk personnel and reporting of issues/outages to management.
Perform root cause analysis and analyze trends to remediate issues at the enterprise level.
Coordinate and collaborate with other teams within IT on issues and reporting to staff.
Identify and resolve problems with all automation hardware, software, systems and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.
Document all requests or resolutions in ServiceNow ticketing system.
Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.
Install, configure and troubleshooting common Network Protocols, to include, but not be limited to, TCP/IP and wireless protocols.
Install, troubleshoot and perform repairs for terminals, mobile devices, peripherals and software.
Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanner, FAXs and other software and peripherals.
Provide requested reports derived from information contained in ServiceNow Or JIRA
Inventory, Monitor, troubleshoot, and resolve all operational and software problems associated with IT equipment, network and stand-alone printers

Education & Experience

Bachelor’s Degree desired. High School diploma required
1-2 years of IT operations experience.
Relevant experience and/or certifications may be substituted for degree requirements
Experience in a Microsoft computer support environment

Certifications

ITIL 4
HDMI- CSR
ServiceNow -Admin
Sec +

Security Clearance

Public Trust High (Tier 4/BI) Risk Level
Must be a US citizen or Lawful Permanent Resident

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Full on-site work at the D.C. office

$120,000 - $130,000 a year

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Helpdesk Lead jobs in Washington, DC

Helpdesk Lead

Helpdesk Support Lead

Service Desk Lead (Active Secret Clearance)

Service Desk Lead

Lead, IT Specialist 0365

Service Desk Lead

IT & Security Engineer Lead

Tier 2 Support - Team Lead

Operations Support Center Lead

Help Desk Lead/CAB Manager

Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control

Primary Technical Control Facility Lead

Lead Infrastructure Engineer

Primary Technical Control Facility Lead

Product Lead

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