Top 1626 Helpdesk Manager Jobs

EPIC EHR Helpdesk Shift Lead - REMOTE
Software Technology Inc —Remote
- Contract
- Remote
- Mentoring
- Senior level
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Manager - Internal Operations
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organizational skills
Quick Apply
IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
6d
IT Manager
S&N Infrastructure —Louisa, VA
- From $80,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
- On call
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
IT Manager
Thoma-Sea Marine Constructors, LLC —Houma, LA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
System Support Specialist - Property Management
GRE Management —Seattle, WA
- From $90,000 a year
- Full-time
- Background check
- Microsoft Access
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
6d
Senior IT Systems Lead
Washington Center for Bleeding Disorders —Seattle, WA
- $135,000 - $165,000 a year
- Full-time
- Background check
- Computer science
- 7 years
- Health insurance
- Dental insurance
Quick Apply
Campus Technician (Information Technology)
UEI College/SAGE Albuquerque —Albuquerque, NM
- $24 - $26 an hour
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Inventory management
- Health savings account
- Health insurance
Quick Apply
9d
IT/Network Manager
ELEVATE WORKFORCE INC —Artesia, NM
- $35.76 an hour
- Temporary
- Background check
- Spanish
- Computer Science
Quick Apply
5d
Service Desk Supervisor
Mphasis —San Antonio, TX
- $49,920 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
IT Manager
Eurofins TestOil —Strongsville, OH
- Full-time
- Background check
- Computer science
- 7 years
- Health savings account
- Health insurance
Quick Apply
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance
General Dynamics Information Technology —Quantico, VA
- $122,400 - $165,600 a year
- Monday to Friday
- Bachelor of Science
- Writing skills
- Office
- Paid time off
- 401(k) matching
Information Technology Technician
Huyett —Minneapolis, KS
- $21 - $27 an hour
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
IT / Loss Prevention Manager
Zelle —Lincoln, NE
- Mid-level
- Front desk
- 2 years
Quick Apply

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EPIC EHR Helpdesk Shift Lead - REMOTE

Software Technology Inc -
Remote

Quick Apply

Job Details

Contract

Qualifications

Knowledge management
Managing technical support teams
Staff supervision
EHR go-live support
Content creation for technical audiences
Team supervision
Managing teams in a customer support role
Incident report management
Triage
Coaching
Operations coordination planning
Shift management
Incident Escalation
Customer service training (staff training program)
Incident management operations support
Customer support ticket management
Mentoring
Vendor communication
Customer service knowledge base
ServiceNow
Online help documentation
Senior level
Cross-functional collaboration
Developing technical user guides
Cross-functional communication
Ticketing system technical support
Service level agreement (SLA) management

Full Job Description

EHR Helpdesk Shift Lead
REMOTE
1 year Contract
2nd Shift (3PM EST – 11:30 PM EST)
3rd Shift (11PM EST – 7:30 AM EST)

Position Summary

The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.

The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities.

Key Responsibilities

Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.
Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.
Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.
Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.
Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.
Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.
Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).
Develop and maintain technical documentation, workflows, and knowledge base content.
Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.
Report critical incidents, risks, and patterns to leadership for further review and resolution.

Quick Apply

Refine Your Search

Helpdesk Manager jobs

EPIC EHR Helpdesk Shift Lead - REMOTE

Technical Support Specialist

Helpdesk Customer Support

Help Desk Lead/Manager

IT Support Manager - Internal Operations

IT Dispatcher (Remote - work from home)

IT Manager

Desktop Support III-Knoxville, TN Office Onsite

IT Manager / Senior IT Manager (based on experience)

IT Manager

System Support Specialist - Property Management

Senior IT Systems Lead

Campus Technician (Information Technology)

IT/Network Manager

Service Desk Supervisor

IT Manager

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance

Information Technology Technician

IT / Loss Prevention Manager

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