Top 1617 Helpdesk Manager Jobs

IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
IT Support Supervisor
Magna Legal Services —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
IT Manager (Remote, Part-time)
Field Materials —Remote
- Choose your own hours
- Remote
- Google Workspace
- Mid-level
- Scripting
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Manager
Evanhoe and Associates —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- Commuter assistance
- Health savings account
Helpdesk Lead
DigaCore Technology Consulting —Lakewood, NJ
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Mentoring
- Paid training
- Health savings account
Quick Apply
Manager, IT Service Desk
Hybrid Promotions LLC —Cypress, CA
- $115,000 - $125,000 a year
- Full-time
- Windows
- Analysis skills
- Mentoring
Quick Apply
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
HelpDesk Specialist
Business Management Associates, Inc. —Bowie, MD
- Part-time
- Remote
- 11+ years
- Windows
- Master's degree
Quick Apply
Service Desk/Ticket Manager (Remote)
Oxley Enterprises®, Inc. —Stafford, VA
- $64,862 - $92,970 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fingerprint clearance
- Disability insurance
- Health insurance
Quick Apply
Helpdesk Assistant (Fulltime)
Two95 International Inc. —Cherry Hill, NJ
- Full-time
- Entry level
Quick Apply
Helpdesk Manager
BGBx —Boston, MA
- $75,000 - $105,000 a year
- On call
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Help Desk Team Lead
Decypher Technologies —Remote
- $24 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Assistant
Kloud9 IT, Inc. —Cleveland, OH
- $35,000 - $45,000 a year
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
Clinical Service Desk-Helpdesk-REMOTE-US
NTT Ltd —Fargo, ND
- $37,944 - $71,300 a year
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
- Health savings account
- AD&D insurance
13d
Senior Manager, End User Services
GitLab —Remote
- $115,200 - $194,400 a year
- Full-time
- Remote
- Google Workspace
- Continuous improvement
- Senior level
- Employee stock purchase plan
- Health insurance
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Helpdesk Manager
Waterford.org —Taylorsville, UT
- $92,576 - $120,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- 5 years
- Health savings account
- Disability insurance
6d
IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
Quick Apply

I want to receive the latest job alert for Helpdesk Manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician - (REMOTE)

eXp World Holdings
Remote

Apply Now

Job Details

Benefits

Wellness program
Paid parental leave
Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Parental leave
Vision insurance
401(k) matching

Qualifications

Productivity software
Video conferences (communication methods)

Full Job Description

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the US.

Please Note: Working hours for this role will be 9:00 AM – 6:00 PM PDT or 12:00 PM – 9:00 PM EDT.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

The IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware used by exp Realty staff. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors.

Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician.

How you will make an impact:

Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company
Order/deploy hardware for new and existing employees, as well as receive hardware returns.
Process any adds, removes, or changes to staff accounts on the various company systems
Work with vendors for hardware repairs
Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software
Respond to help desk requests in a prompt and professional manner
Record events and problems and their resolution in ticket logs
Write technical documentation and knowledge base articles
Escalate or direct help desk requests to the appropriate teams, departments, and management.
Provide accurate information on IT products, systems, or services
Pass on any feedback or suggestions by staff to management or the appropriate internal team
Identify and suggest possible improvements on procedures
Perform designated job tasks efficiently and within the provided time frame.
Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
Attend virtual meetings, provide updates on progress, and actively participate in discussions.
Adhere to company policies and guidelines, including data security and confidentiality.
Complete assigned projects, assignments, or tasks with attention to detail and quality.
Manage and prioritize workload effectively to meet deadlines and deliver results.
Continuously update job knowledge by participating in training opportunities or self-directed learning.
Collaborate with colleagues on shared documents or projects using remote collaboration tools.
Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
Ensure availability and responsiveness during agreed-upon working hour
Other duties as assigned

Key success metrics will be:

Customer Satisfaction Rating
Issue resolution time
Issue response and wait time

How you will grab our attention:

Bachelor of Science in Information Systems, Computer Science or a related discipline and / or 3 to 5 years professional experience.
Expertise in Microsoft Windows environment, including hardware troubleshooting
Working knowledge of help desk, remote monitoring and management, and antivirus software
Hands on experience of installing IT hardware and software for Windows and Apple products
Experience with cloud-based services (Workplace, Google G Suite, etc)
Strong interpersonal skills
Strong organizational and process management skills
Able to articulate complex concepts in a meaningful and understandable way
High degree of creativity and problem-solving ability
Able to multitask and manage priorities
Able to define and achieve objectives
Able to quickly learn and absorb new systems, applications, processes, and procedures.
Agile/Flexible attitude
Strong attention to detail required
Excellent customer service abilities: written and verbal communication must be superb
Excellent critical thinking and problem solving skills
Team player - able to complete individual tasks as well as work on a team to accomplish a goal
Experience in the real estate industry strongly preferred
Excellent communication skills both written and verbal
Experience in coordinating events and group activities
Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
Remote Work experience required
Dedicated home-office/work space
Aptitude for using online platforms and softwares to work remotely

Preferred Experience:

Okta Identity Management
Endpoint management tools (Jamf, Intune )
Scripting Tools and AI Automation
Working in a remote environment
Mac and related products
Zoho Desk
Image creation and management

If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

What eXp provides:

Fully remote environment
Paid Time Off
401k with 4% match (immediate vesting)
Robust Medical, Dental, & Vision benefits
Company provided equipment
Monthly Technology Stipend
FSA & HSA with employer contributions
Health & Wellness incentives
100% Paid Parental Leave
And more…

EEO Statement:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Apply Now

Refine Your Search

Helpdesk Manager jobs

IT Support Technician - (REMOTE)

IT Support Supervisor

IT Manager (Remote, Part-time)

Help Desk Lead/Manager

Help Desk Manager

Helpdesk Lead

Manager, IT Service Desk

Technical Support Agent

HelpDesk Specialist

Service Desk/Ticket Manager (Remote)

Helpdesk Assistant (Fulltime)

Helpdesk Manager

Helpdesk Customer Support

Help Desk Team Lead

Helpdesk Assistant

Clinical Service Desk-Helpdesk-REMOTE-US

Senior Manager, End User Services

Help Desk Customer Service Technician

Helpdesk Manager

IT SUPPORT TECHNICIAN

I want to receive the latest job alert for Helpdesk Manager

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected