Top 542043 Holiday Help Jobs

Help Desk Specialist 1
NetImpact Strategies —Washington, DC
- Full-time
- Windows
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
IT Help Desk (Level 1)
Amp IT —Charlotte, NC
- $35,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Research
- Flexible spending account
- Paid time off
Quick Apply
Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
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5d
Dispatcher
Courser Employment Services LLC —Remote
- Full-time
- High school diploma or GED
- Organizational skills
- Associate's degree
- Paid parental leave
- Paid holidays
IT Help Desk
Exigent Systems Inc. —Riverside, CA
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
CNC Setup Operator - Weekend 1st Shift
The H-J Family of Companies —High Ridge, MO
- 12 hour shift
- ERP systems
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid holidays
Associate Assembler
Ecolab Inc. —Roscoe, IL
- $17.50 an hour
- Overtime
- Basic math
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Employee stock purchase plan
Lube Technician
Greenwich Ford —Greenwich, NY
- From $18 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid holidays
- Health insurance
Quick Apply
Electrician
BASiX Automation Integrators, Inc. —Maine
- $35 - $50 an hour
- Full-time
- Mid-level
- Electrical experience
- In-person
- Paid holidays
- Health insurance
Quick Apply
Production Supervisor
Sunbelt-Solomon Services —Solomon, KS
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Inspection Assistant, BAR (Chaffey College)
Foundation for California Community Colleges —Haven, CA
- $18 - $22 an hour
- Email
- Experience equivalent to degree accepted
- In-person
- 1 year
- Health savings account
- Health insurance
HTM Tech III
Munson Healthcare —Grayling, MI
- Full-time
- Hospital
- Military
- Mid-level
- Paid holidays
- Tuition reimbursement
Quick Apply
Manufacturing Technician with sign- on bonus.
Signicast —Hartford, WI
- Multiple hires
- Computer literacy
- High school diploma or GED
- Assembly
- Wellness program
- Health savings account
Quick Apply
Inside Sales - Sales Engineer & Quotations Specialist
The Delfield Company —Mount Pleasant, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Field Canvasser
DaBella —Cheyenne, WY
- $20 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Residential
- Paid training
- Health savings account
Quick Apply
14d
Production Associate
The Fort Miller Group —Greenwich, NY
- $20 - $21 an hour
- Overtime
- Ability to lift 50 pounds
- Manufacturing
- Outdoor work
- Health savings account
- Disability insurance
11d
Assembler Technician
Kelly —Hermantown, MN
- $20.00 - $26.50 an hour
- Temporary
- Carpentry
- Military
- No experience needed
- Paid holidays
- Disability insurance
10h
Leaker / Production Inspector
Kelly —Penn Yan, NY
- From $18.75 an hour
- Temporary
- High school diploma or GED
- Ability to lift 50 pounds
- US work authorization
- Paid holidays
- Disability insurance
7d
Precision Optical Technician III
Quality Vision International Inc —Rochester, NY
- $22 - $30 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Children
- Paid holidays
- Disability insurance
Quick Apply

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Help Desk Specialist 1

NetImpact Strategies -
Washington, DC

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Opportunities for advancement
Pet insurance

Qualifications

Incident management software
Direct client contact
Windows
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Productivity software
Ticketing system technical support

Full Job Description

Job Description:

NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier I technical support professional within a 24x7x365 contact center environment, providing first-line IT assistance to federal staff, contractors, and overseas offices. The Help Desk Specialist I is responsible for triaging, documenting, and resolving technical incidents and service requests across multiple communication channels while ensuring high levels of customer satisfaction and adherence to defined Service Level Agreements (SLAs); this position is onsite in Washington, DC.

Responsibilities

Serve as the first point of contact for end users seeking IT support via phone, email, chat, or self-service portal.
Receive, document, categorize, prioritize, and resolve or escalate incidents and service requests in the ServiceNow ITSM platform.
Provide Tier I troubleshooting support for workstation hardware, standard software applications, network connectivity, VPN access, and peripheral devices.
Perform account management functions including password resets, account unlocks, and re-enablement in accordance with federal IT security policies.
Utilize standardized triage questions to accurately classify and prioritize tickets and identify potential major incidents.
Create and maintain complete and accurate ticket documentation, including troubleshooting steps and resolution details.
Deliver remote technical support to overseas federal offices, including diagnostics, configuration checks, and guided hardware troubleshooting.
Escalate complex issues to Tier II or Tier III support teams following established escalation procedures.
Communicate clearly with customers throughout the support lifecycle, including providing ticket numbers and estimated resolution timelines.
Contribute to knowledge base updates and follow established IT Service Management (ITSM) knowledge practices.
Support executive-level users in accordance with established enhanced user support procedures when assigned.
Adhere to defined SLAs for response, resolution, and customer satisfaction performance targets.
Participate in required training, quality assurance reviews, and continuous improvement initiatives.

Qualifications:

Required Qualifications

High school diploma or equivalent required; Associate degree in Information Technology or related field preferred.
Minimum of 1 year of experience in an IT help desk, service desk, or technical support role.
CompTIA A+ certification (required for direct end-user support personnel).
Experience troubleshooting Windows-based operating systems and common desktop applications (e.g., Microsoft Office/M365).
Experience using an IT ticketing system (e.g., ServiceNow or similar).
Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
Ability to follow established federal IT security and information handling procedures.
Ability to obtain and maintain a federal contractor fitness determination (background investigation and continuous vetting).

Preferred Qualifications

ITIL v4 Foundation certification or familiarity with IT Service Management principles.
Experience supporting users in a federal government environment.
Experience providing remote support across multiple geographic locations or time zones.
Familiarity with VPN troubleshooting and basic network connectivity diagnostics.
Experience contributing to or utilizing a knowledge base system.
Strong documentation skills and attention to detail.
Ability to work effectively in a fast-paced, SLA-driven contact center environment

Location Requirement

Primary work location: Washington, DC.
May provide support to additional federal facilities including Fort Meade, MD; Culpeper, VA; Landover, MD; Williamsburg, VA; and overseas offices (remote support).
Position may require onsite support and participation in a 24x7x365 operational environment, including rotating shifts as needed.
Limited travel between supported sites may be required.

About Us:

Perks of working at NetImpact Strategies

Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact [email protected].

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").

Apply Now

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Holiday Help jobs

Help Desk Specialist 1

IT Help Desk (Level 1)

Help Desk Specialist I - Clinical Applications

Dispatcher

IT Help Desk

Help Desk Customer Service Technician

CNC Setup Operator - Weekend 1st Shift

Associate Assembler

Lube Technician

Electrician

Production Supervisor

Inspection Assistant, BAR (Chaffey College)

HTM Tech III

Manufacturing Technician with sign- on bonus.

Inside Sales - Sales Engineer & Quotations Specialist

Field Canvasser

Production Associate

Assembler Technician

Leaker / Production Inspector

Precision Optical Technician III

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