Top 18194 Hospitality Service Representative Jobs

Guest Service Representative
Hiltons at McCormick Place —Chicago, IL
- $26.50 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
11d
Guest Service Representative
Marriott International, Inc —Los Angeles, CA
- $27.96 - $34.95 an hour
- Full-time
- Hotel
- Fair chance
- Entry level
Guest Service Representative
DREAMWEAVER HOTELS INC - EMC2 —Chicago, IL
- $24 - $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Commuter assistance
- AD&D insurance
Quick Apply
Guest Experience Representative (Part-Time)
Sphere Entertainment Group, LLC —Las Vegas, NV
- $20 an hour
- Part-time
- Experience working with individuals with disabilities
- Communication skills
- Ability to lift 25 pounds
Quick Apply
Casual - Guest Service Representative
Marriott International, Inc —Wailea, HI
- $31.61 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
Guest Service Representative
DoubleTree by Hilton Hotel Atlanta Airport —Atlanta, GA
- $15 - $16 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
Guest Service Representative
Double Star Hospitality Jackson Llc —Jackson, MS
- $16 - $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Opportunities for advancement
Quick Apply
Concierge of Hospitality
CBRE —New York, NY
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Organizational skills
- 2 years
- Health insurance
- Dental insurance
Guest Service Representative
MOBILE HOME 2 SUITES —Mobile, AL
- Full-time
- Hotel
- Entry level
- Paid training
- Health insurance
Quick Apply
Guest Service Representative
FONDREN HOSPITALITY LLC —Jackson, MS
- $12.50 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Service Representative
Embassy Suites Atlanta/Sugarloaf, GA —Duluth, GA
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
13d
Public Service Representative
Massachusetts Port Authority —Boston, MA
- Full-time
- English
- 1 year
- Entry level
12d
Guest Service Representative
Homewood Suites by Hilton Mobile, AL —Mobile, AL
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
12d
Guest Service Representative
Holiday Inn Express Suites Washington DC —Washington, DC
- $17.95 - $18.00 an hour
- Part-time
- Hospitality
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
FRONT DESK REPRESENTATIVE
The Yale Club of New York City —New York, NY
- $32.45 an hour
- Full-time
- Hotel
- Entry level
- Disability insurance
- Health insurance
Guest Service Agent
Hilton Garden Inn Arlington Courthouse Plaza —Arlington, VA
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Service Representative
Spark By Hilton - Marietta Ballpark Area, GA —Atlanta, GA
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Representative
Holiday Inn Express Santa Cruz —Santa Cruz, CA
- $17.67 - $20.00 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Free parking
- Paid jury duty
Quick Apply
Hotel Guest Service Representative
BMI Hospitality Management —Seattle, WA
- From $22 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Free parking
- Commuter assistance
Quick Apply
Guest Service Representative
Hilton Garden Inn Indianapolis Downtown —Indianapolis, IN
- $17 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
8d

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Guest Service Representative

Hiltons at McCormick Place -
Chicago, IL

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Job Details

Part-time
$26.50 an hour
11 days ago

Benefits

Employee discount

Qualifications

High school diploma or GED

Full Job Description

the smiling face of hospitality...front and center

What's in it for you…

Hotel and travel discounts at worldwide destinations!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required

Communication:

Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace

Physical:

8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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Refine Your Search

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Guest Service Representative

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the smiling face of hospitality...front and center

What's in it for you…

About this job...

What you'll be doing...

Requirements...

Experience & Education:

Communication:

Physical:

About First Hospitality…

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