Top 72 Hotwire Jobs | SimplyHired

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Fiber Splicer
Hotwire Communications, LTD —Charleston, SC
- Weekends as needed
- Schematics
- English
- Mid-level
- Paid parental leave
- Paid holidays
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In-Home Sales Specialist
Hotwire Communications, LTD —Houston, TX
- Mid-level
- Residential
- Driver's License
- Paid parental leave
- Paid holidays
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AI Engineer
Hotwire Communications, LTD —Fort Lauderdale, FL
- On call
- Azure
- System design
- AWS
- Paid parental leave
- Paid holidays
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Communication Desk Analyst
Hotwire Communications, LTD —Fort Lauderdale, FL
- Computer literacy
- Mid-level
- 2 years
- Paid parental leave
- Paid holidays
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Tier II Engineer
Hotwire Communications, LTD —Fort Lauderdale, FL
- Remote
- Writing skills
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
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1d
Fision Educator
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Residential
- High school diploma or GED
- Paid parental leave
- Paid holidays
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NOC I Engineer
Hotwire Communication —Fort Lauderdale, FL
- Hybrid work
- Writing skills
- Mid-level
- 2 years
- Paid parental leave
- Paid holidays
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BI Developer
Hotwire Communications —Fort Lauderdale, FL
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
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Remote Launch Engagement Specialist
Hotwire Communications —Fort Lauderdale, FL
- Weekends as needed
- Remote
- English
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
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5h
NOC II Engineer
Hotwire Communications —Fort Lauderdale, FL
- Writing skills
- Mid-level
- 4 years
- Paid parental leave
- Paid holidays
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Warehouse Associate
Hotwire Communications, LTD —Naples, FL
- Weekends as needed
- Research
- Forklift
- High school diploma or GED
- Paid parental leave
- Paid holidays
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Advanced Technical Support Engineer
Hotwire Communications, LTD —Fort Lauderdale, FL
- Extended hours
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
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Headend Engineer
Hotwire Communications, LTD —South Carolina
- Microsoft Excel
- Computer literacy
- Engineering
- Paid parental leave
- Paid holidays
Quick Apply
D365 Manager
Hotwire Communications, LTD —Fort Lauderdale, FL
- Remote
- Management
- 3 years
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
2d
Transport Engineer
Hotwire Communications —Fort Lauderdale, FL
- Research
- Mid-level
- Administrative experience
- Paid parental leave
- Paid holidays
Quick Apply
Installation Technician
Hotwire Communications, LTD —Miami, FL
- Weekends as needed
- Customer service
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Logistics Delivery Driver
Hotwire Communications —Fort Lauderdale, FL
- Weekends as needed
- Customer service
- DOT physical examination
- Mid-level
- Paid parental leave
- Paid holidays
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Service Technician
Hotwire Communications —Dallas, TX
- Weekends as needed
- 5 years
- High school diploma or GED
- Driver's License
- Paid parental leave
- Paid holidays
Quick Apply
IT Project Manager
Hotwire Communications, LTD —Fort Lauderdale, FL
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Hotwire jobs

Remote Contact Center Supervisor

Fiber Splicer

In-Home Sales Specialist

AI Engineer

Communication Desk Analyst

Tier II Engineer

Fision Educator

NOC I Engineer

BI Developer

Remote Launch Engagement Specialist

NOC II Engineer

Warehouse Associate

Advanced Technical Support Engineer

Headend Engineer

D365 Manager

Transport Engineer

Installation Technician

Logistics Delivery Driver

Service Technician

IT Project Manager

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