Supports the administration and optimization of team member health and wellness programs and the Human Capital Management (HCM) / Benefits Administration (UKG Pro / PlanSource) technology platforms. Collects, researches, interprets, and reports data. Uses data to recommend solutions. Ensures data integrity by troubleshooting system errors and performing data audits. Ensures seamless data flow for carrier integrations, accurate payroll deductions, and regulatory compliance (ACA, ERISA, HIPAA, IRS Section 125 Cafeteria Plans). Works closely with cross-functional teams and external vendors to ensure effective benefits delivery and continuous improvement.
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Key Responsibilities
1. Responsible for day-to-day administration of benefits programs, including health, dental, vision, retirement, and other supplementary benefits.
2. Acts as first point of contact for general benefit and benefit system inquiries. Works cross functionally to resolve non-routine benefits issues acting as a liaison between vendors, HR, and team members.
3. Supports the annual open enrollment process including preparing communications, facilitating trainings, and completing new benefit and deduction set up, vendor updates, benefit administration system updates, and data audits.
4. Develops and/or maintains benefit documentation, including plan summaries, policies, and standard operating procedures to ensure accuracy and process consistency.
5. Maintains Benefits intranet site, mobile application, and benefits administration system with the most up to date benefits information, documents, and material.
6. Provides exceptional customer service and support to team members. Responds to inquiries in a timely manner and provides accurate information.
7. Supports the creation and delivery of benefits training sessions, new hire orientations, etc.
8. Supports and maintains the HCM / Benefits technology platform:
a. Completes system maintenance and updates.
b. Researches and resolves system issues escalating as needed.
c. Provides customer support and issue resolution
d. Ensures all electronic files are sent to vendors on time and with accurate data. Monitors weekly error reports from carriers interfacing with carrier and system contacts to resolve enrollment data issues.
e. Partners with payroll to ensure accuracy of benefit deductions, processing adjustments when necessary.
f. Monitors Benefit Administration system for API interface and work status event processing errors. Researches and makes appropriate updates to correct data.
g. Collects benefits related data from multiple sources, combines, compares, and evaluates data to create meaningful routine reports that provide data-based insights.
h. Performs ongoing ACA administration in HCM / Benefits Administration system.
9. Ensures compliance with ACA regulations, including eligibility determination, form creation, compliance testing, and government filings.
Minimum Qualifications (Educations & Experience)
• Bachelor’s degree or equivalent
• 3+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role
Knowledge, Skills, and Abilities
Butterball Core Competencies
Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our
core competencies:
• Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.
• Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.
• Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.
• Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.
• Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.
Essential Knowledge, Skills, and Abilities
• Knowledge of health and welfare benefits programs and regulatory requirements for benefits administration (i.e., COBRA, Section 125 plans, FMLA, USERRA, HIPAA, 401(K), ERISA, and record keeping requirements)
• Experience working within HCM and benefits technology systems
• Solid communication skills with the ability to explain complex benefits information clearly to any audience including large group settings
• Ability to prepare clear, concise, and effective written communications
• Firm organizational, problem-solving, critical-thinking, and data review skills
• Proficiency in relevant technology (i.e., benefits management software, Microsoft Suite, HCM, etc.) and experience with Excel (i.e., lookups, pivot tables, formatting, filtering, formulas, etc.)
• Ability to adapt to changing regulations and business requirements
• Strong attention to detail with the ability to handle multiple priorities and deadlines simultaneously
• Ability to collect, interpret, and utilize data to make recommendations
• Ability to work independently or in a team environment
Preferred Knowledge, Skills, and Abilities
• Professional certifications related to benefits administration (e.g., CEBS, PHR, or SPHR)
• Experience with UKG Pro HCM and PlanSource Benefits Administration module
Physical Demands
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
• Work may be performed remotely; in a climate-controlled office environment; or a combination of the two. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload).
• The noise level of the environment is usually moderate.
• Occasional travel may be required. Valid Driver’s License required.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
