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Customer Engagement Specialist - Work from Home

Teleperformance -
Remote

Apply Now

Job Details

Full-time

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance

Qualifications

Customer communication
Technical Proficiency

Full Job Description

Overview:

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities:

Your Responsibilities

Costumer Engagement Specialist are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.

Support the Care Services staff by answering questions and providing coaching and feedback
Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users.
Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities
Manage specialized consumer support activities via websites
Demonstrate excellent verbal and written communication
Display dependability by being punctual and maintain an acceptable level of attendance

Qualifications:

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

Education: High school diploma; GED equivalent
At least 1 year in a contact center environment
A willingness and desire to provide outstanding consumer service
Excellent technical skills (i.e. Microsoft Excel, Microsoft Word, SharePoint, Microsoft Teams)
Typing 40 WPM
Proven ability to multi-task
Superior communication skills
Must work well, both independently and with a team.
Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
Display receptivity to coaching and feedback, with a desire to learn and improve
People relationship skills
Excellent problem-solving skills

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Apply Now

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