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IT Operations Technician

Russell Sage College -
Troy, NY

Apply Now

Job Details

Full-time
$23 an hour
7 days ago

Benefits

Opportunities for advancement

Qualifications

Desktop computer repair
Computer operation
Customer communication
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Hardware diagnostics

Full Job Description

Category:

Staff Positions

Department:

IT (Information Technology Services)

Locations:

Troy, NY

Posted:

Jul 13, 2026

Closes:

Open Until Filled

Type:

Full-time Non-Exempt

Position ID:

202516

About Russell Sage College:

Russell Sage College is a dynamic, comprehensive college which serves traditional students and working professionals who pursue bachelor's, master's, and doctoral degrees on campuses in Troy and Albany, NY. Many online programs are also offered.

Creating one of the region's largest private higher education institutions with the broadest catalog of programs in the health professions and strong programs in education, business, criminal justice, the sciences, pre-med, pre-health, and arts and humanities, Russell Sage College and Albany College of Pharmacy and Health Sciences (ACPHS) plan to merge. Russell Sage and ACPHS will collaborate over the next several years to create a plan to merge their academic portfolios and develop a facilities and people strategy, addressing workforce needs.

Russell Sage College offers its faculty and staff the opportunity to make a difference every day - in the lives of students and the future of our communities.

Job Description:

Responsibilities of this full-time, hourly staff position include installation, maintenance, troubleshooting and support of all campus technology.

Duties and Responsibilities:

Installation, configuration, and troubleshooting of all hardware. Image computer as needed.
Troubleshoot applications, adobe suite, Office, Zoom?etc Assist with maintenance of inventory, Lansweeper.
Installation, configuration, and troubleshooting of all software packages.
Assembly, maintenance, and repair of computer hardware (motherboards, RAM, Hard drives, etc). The ability to effectively and accurately diagnose hardware issues is a must.
Deploy and configure both IP phones and the the IP PBX Install and manage IP cameras.
Provide user assistance to faculty and students.
Perform regular hardware/software maintenance. Provide IT Service Desk phone coverage.
Service and repair LCD projectors and other classroom technologies. Troubleshoot both Student and Staff wireless issues
Work with the NIS Department on various projects
Write articles and otherwise contribute to the knowledgebase.
Provide evening support on a rotating four-week on-call schedule, as well as coverage for special events as needed.
Perform other duties as assigned by the supervisor.

The estimated wage is $23 per hour for 37.5 hours per week for 52 weeks.

Requirements:

Qualifications:

1-2 years directly related experience minimum requirement; associate's degree, A+ and Network+ preferred.
The successful candidate will have strong organizational skills, strong attention to detail, ability to work as a team and independently and provide excellent customer service.

Knowledge and Skill Requirements:

Must be able to lift and carry supplies pertaining to the job (not over 50 pounds).
Must be able to sit, stand, reach, bend, hear, speak, see documents and computer terminal, and have dexterity to operate various machines essential to the job.
Associates degree in Computer Technology or equivalent theoretical depth.
Strong working knowledge of Computer maintenance and troubleshooting.
Minimum 1-2 years experience in computer operations and repair and installations.
Excellent customer service skills
Should be comfortable managing multiple simultaneous projects.
A+ and Network+ preferred but not required. Skills and concepts covered in these certifications is a must.

The ideal candidate will be comfortable offering support over the phone, and be able to support users remotely.

Additional Information:

RSC offers a dynamic college environment and friendly work atmosphere. Visit our Employment Opportunities page for additional available job openings at RSC.

Russell Sage College is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, citizenship or immigration status, sexual orientation, military status, predisposing genetic characteristics, pregnancy, gender, gender identity or expression, familial status, status as a victim of domestic violence, reproductive health decision making, criminal history, and any other legally protected characteristic protected by federal, state or local law. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Russell Sage College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity.

Applications accepted until position is filled.

Application Instructions:

If you are interested in applying for this position, please submit the following documents by clicking on the APPLY NOW button and follow the steps.

Resume
Cover letter
A list of three professional references (Name, phone number, email address etc.)

Please Note: After submitting your Resume/CV, the subsequent page gives you instructions that enable you to upload your cover letter and any additional documents you wish to send.

See the FAQ for using our online system.

Please contact us if you need assistance applying through this website.

Returning Applicants - Login to your Sage Colleges Careers Account to check your completed application.Send letter of application, resume, and list of three professional references

Apply Now

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