Top 4242 IT NETWORK TECH Jobs

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IT Support Technician

DatamanUSA, llc
Wylie, TX

Quick Apply

Job Details

Contract
$22 - $26 an hour
8 days ago

Qualifications

Computer operation
Customer communication
Writing skills
High school diploma or GED
Driver's License
Computer hardware
Organizational skills
Desktop administration

Full Job Description

Job Details:

Job Title: IT Support Technician

Location: Wylie, TX 75098 Onsite

Duration:6+ Months

Position SummaryUnder the direct supervision of the IT Infrastructure & Support Manager, this individual will provide technical supportfor the entire NTMWD organization. Maintain knowledge of existing end user hardware and software in use tomaximize efficiency and resolve problems swiftly. Provide superior face-to-face customer/user support and assistcustomers/users with requests in a timely manner.

Major Responsibilities

Provide computer/network support relating to software and hardware problems reported by users. This will include support for high-level executives, including Directors and their Deputies, as well as appointed Board members.
Serve as Tier 1 technical resource for network users, providing assistance and support for installation,
configuration, maintenance, and troubleshooting of various District IT hardware, software, and peripheral devices.
Maintain an adequate level of knowledge to support operating system and application software being used to provide superior levels of support.
In-depth troubleshooting ability, often in high pressure environments and with short time requirements.
Install, and troubleshoot new software applications and hardware.
Assemble, configure, and maintain laptops, desktops, tablets, kiosk, and related equipment/hardware.
Analyze, test, and recommend system processes and enhancements to IT Infrastructure and Support Manager.
Add and maintain users on the network, assigning application access, and ensuring security. Ensure that user records are kept up to date in Active Directory.
Provide A/V room support to all meeting and training rooms and the board room as needed.
Support system administrators, network administrators, business analysts, GIS analysts, and enterprise application administrators as requested.
Participate in team meetings, providing input and suggestions.
Carry out other duties as may be assigned or requested.

Knowledge, Skills & Abilities

General knowledge and analytical skills in all IT related equipment to include laptop, desktop, and notebook PCs. Basic knowledge of LAN and WAN connectivity and topology. Knowledge of printers, IP telephony, wiring/cabling, A/V equipment, and electronics.
Must be able to communicate effectively with others both verbally and in writing.
Requires occasional shift work, including regularly scheduled on call duties after hours and on weekends.
Ability to adapt to flexible working locations and environments, including remote sites across the District's footprint.
Requires excellent communication and organizational skills. Must exercise good judgment based upon established procedures and policies.

Education and Experience

Requires a high school diploma or G.E.D.
Preferred 2 years’ experience using Microsoft Active Directory and desktop PC support.
A+, Network+, ITIL or other industry standard IT certifications preferred.
Requires a valid Texas Driver's License.

Environmental Factors, Activity Levels and EquipmentThis position requires minimum physical exertion with daily lifting requirements of up to 50 pounds. Significant fingerdexterity required. Activities may include carrying office materials, pulling, and pushing file drawers and organizingpaperwork. Duties are almost always carried out in an office environment. Equipment used includes a NetworkComputer System and/or personal computer, various printers, calculators, copiers, and telephone. Travel to other sitesrequired when needed.

Pay: $22.00 - $26.00 per hour

Application Question(s):

A+/Network+/ ITIL Any one certification required
Microsoft Active Directory
desktop PC support.
valid Texas Driver's License.

Education:

High school or equivalent (Required)

Work Location: In person

Quick Apply

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