Top 26842 IT Support Help Desk Jobs

Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
- On call
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Help Desk Technician - First Response Team
LEFCON, LLC —Harmony, PA
- $19 - $22 an hour
- Full-time
- Software troubleshooting
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
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7d
Support / Systems Engineer
Uptime Legal Systems —Eden Prairie, MN
- Up to $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
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IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Help Desk
eMazzanti Technologies —Hoboken, NJ
- Full-time
- Computer Science
- Computer literacy
- Windows
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Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
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IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
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IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
- $25 - $35 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
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Help Desk Technician - First Response Team M-F 11am-7pm
LEFCON, LLC —Harmony, PA
- $19 - $22 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician Tier 2
New England Center for Children Inc —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Tuition reimbursement
Quick Apply
Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Help Desk Analyst
Geospatial and Cloud Analytics (GCA) —Quantico, VA
- $44,000 - $56,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- AD&D insurance
- Paid holidays
Quick Apply
IT Technician
RIVER CITY ENVIRONMENTAL INC. —Portland, OR
- $20 - $24 an hour
- Full-time
- Background check
- Pass drug screening
- Windows
- Health insurance
- Dental insurance
Quick Apply
13d
Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply

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Desktop Support III-Knoxville, TN Office Onsite

Edfinancial Services LLC -
Knoxville, TN

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Job Details

Qualifications

Computer operation
Mobile device support
Microsoft Outlook
LAN
Visio
Printer (troubleshooting support)
Documentation tools
Computer hardware
Remote access software
Malware removal support
Desktop applications
WAN
Peripheral hardware support
Active Directory management
Mobile devices
VPN

Full Job Description

Description:

General Purpose of Job

The Desktop Support III is responsible for providing advanced technical support and troubleshooting for desktop systems, applications, and peripherals. This role ensures efficient resolution of complex user issues, enhance overall user experience and contributes to the stability and security of the IT environment. By collaborating with other IT teams and maintaining clear documentation, Desktop Support III is the highest level of escalation on the Service Desk and plays a critical role in optimizing technology performance and supporting organizational goals.

Duties and Responsibilities (Daily and Monthly)

Provide advanced technical support within time limits dictated by Service Level Agreement(SLA)for desktop hardware, software, and peripherals, addressing complex issues that Help Desk can not resolve
Diagnose and resolve technical problems related to operating systems and applications utilizing remote support tools when necessary
Assist end-users with issues related to software installation, configuration, and functionality, ensuring a timely and effective resolution
Maintain accurate records of support requests, resolutions, and user interactions in ticketing system contributing to knowledge base for future reference
Provide guidance and training to Level 1 and 2 support staff and end-users on software usage and best practices for maintaining systems performance
Conduct regular maintenance and upgrades on desktop hardware, including workstations, printers, and mobile devices ensuring optimal performance
Work closely with other IT teams, such as network, processing, and systems, to resolve cross-functional issues and ensure seamless service delivery
Ensure that all systems adhere to company security policies and protocols, including implementing patches and updates in a timely manner
Provide exceptional customer service, demonstrating patience and understanding while addressing user concerns and technical issues.
Identify and escalate unresolved issues to Team Lead, Supervisor or relevant IT teams, ensuring proper documentation and follow-up
Assist in IT projects, such as deployments or migrations by providing technical expertise and support as needed
Assist in managing IT inventory including collecting equipment and ensuring compliance with company procedures and policies
Provide after-hours “on-call” support in accordance with established policy

Execute other assigned tasks as delegated by IT Management

Requirements:

Computer Skills

Windows 10
Active Directory
Basic network knowledge; LAN, WAN, Wireless & VPN
Mobile Devices; Smartphones & Tablets
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
Virus and Spyware removal tools and techniques
Printer Support
Hardware Support

Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills.

Quick Apply

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