Top 22899 IT Support Help Desk Jobs

IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)
Highspring —Nashville, TN
- $16 - $19 an hour
- Remote
- Bilingual
- Research
- Ability to sit for extended periods
- Opportunities for advancement
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
11d
Help Desk / IT Support
Pearl Co Services —Houston, TX
- $23.33 - $28.09 an hour
- Full-time
- Mid-level
- Windows
- In-person
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Radiology Technologist 1, BHMG Ortho Surgical - Key West, $25000 Bonus,FT
Baptist Health South Florida —Key West, FL
- $27.72 - $36.04 an hour
- Full-time
- Vital signs
- Surgery
- Hospital
- Wellness program
- Health insurance
Licensed Veterinary Technician
Petco —Columbia, SC
- Full-time
- Mid-level
- Surgery
- Computer skills
- Health insurance
- 401(k)
Certified Veterinary Technician
Petco —Deerfield Beach, FL
- Full-time
- Mid-level
- Surgery
- Computer skills
- Health insurance
- 401(k)
Onboarding Solutions Consultant
Collective Data —Cedar Rapids, IA
- $80,000 - $90,000 a year
- Email
- Background check
- Google Workspace
- Up to 50% travel
- Disability insurance
- Health insurance
Quick Apply
Customer Accounts Manager / Furniture Delivery Driver
Aarons' Sales and Lease —Concord, NH
- $15.75 - $16.50 an hour
- Full-time
- 18 years or older
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Experienced Dog Groomer W2 position
Bone Appètit —Kalamazoo, MI
- $35,000 - $75,000 a year
- Email
- CPR Certification
- Mid-level
- In-person
- Paid training
- Professional development assistance
Quick Apply
Help Desk Technician
W&W AFCO Steel —San Angelo, TX
- $18 - $20 an hour
- Full-time
- Background check
- Fair chance
- In-person
[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)
Sungwon Distributor LLC —Jessup, MD
- $20 - $28 an hour
- Part-time
- Bilingual
- English
- Administrative experience
Quick Apply
10d
Commercial Licensed Plumber, Journeyman or Master
Hassig Companies, Inc. —Mount Clemens, MI
- $40 - $60 an hour
- Overtime
- Construction site
- Mid-level
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
2d
Ecommerce & Technical Content - Bike Industry
Robert Axle Project & Old Man Mountain —Bend, OR
- From $27 an hour
- Full-time
- Background check
- Merchandising
- English
- Health insurance
- 401(k)
Quick Apply
3d
Licensed Real Estate Agent- Zillow Flex
Every Door Real Estate —Everett, WA
- From $100,000 an hour
- Full-time
- Sales
- Real Estate License
- In-person
Quick Apply
Clinical Director, Psychologist
Clinton County Medical Center, Psychological Services —Howell, MI
- $100,000 - $160,000 a year
- Choose your own hours
- Private practice
- Doctoral degree
- Outpatient experience
- Health savings account
- Disability insurance
Quick Apply
RN - Registered Nurse / Night Shift
State of Minnesota - Veterans Affairs Dept —Bemidji, MN
- $39.89 - $60.06 an hour
- Part-time
- Background check
- CPR Certification
- Nursing
- Paid parental leave
- Paid holidays

I want to receive the latest job alert for IT Support Help Desk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

IT Support Help Desk jobs near

IT Help Desk

Trapp Technology -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$17 - $24 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
CompTIA A+

Full Job Description

Company Description

Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.

Role Summary

The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.

For experienced candidates, this role may follow a Level 2 development track. Experienced new hires participate in structured onboarding and training and if eligible, transition into the Service Delivery Technician II upon successful completion of defined training milestones.

Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00–$24.00/hour depending on experience.
Schedule: Monday–Friday, 10:00 AM–7:00 PM (Arizona)

Key Responsibilities

Maintains availability to receive escalated inbound calls, support tickets, and web chats.
Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
Proactively creates and updates knowledge base articles and documentation.
Achieves predetermined service and performance goals
Follows designated workflows and escalation procedures while maximizing support efficiency.
Participates in Trapp internal meetings and required Trainings
Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
Other Duties as assigned

Short-Term Success Metrics (First 90 Days)

During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:

Completing required onboarding and technical training modules
Demonstrating proficiency with internal tools, workflows, and documentation standards
Effectively supporting customers through ticket, chat, and phone channels under guidance
Following escalation procedures and service delivery expectations
Demonstrating technical readiness to support Level I technicians and handle escalated issues
Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.

Qualifications

High school diploma required
CompTIA A + certification required
2+ years of technical customer support experience or help desk experience (MSP experience preferred).
Strong troubleshooting skills with the ability to isolate and resolve issues quickly
Excellent communication skills, including verbal, written, and active listening abilities
Ability to compose grammatically correct, concise, and accurate notes
Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits

Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:

100% employer-funded insurance for employee-only medical, dental, and vision coverage
Generous employer-funded insurance for family medical, dental, and vision coverage
401 (k) plan with company match
Employer-sponsored life insurance
Paid parental leave
3 weeks of paid time off, accrued annually
8 company-paid holidays and 2 floating holidays each year
Certification and training reimbursement program for approved learning expenses
100% remote position (must be located within an approved state in the United States)
Company equipment provided

Quick Apply

Refine Your Search

IT Support Help Desk jobs

IT Help Desk

IT Help Desk Technician

Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)

IT Specialist (Tier 1)

IT Support Technician (Part-Time, REMOTE)

Help Desk / IT Support

IT Help Desk Level 1

Radiology Technologist 1, BHMG Ortho Surgical - Key West, $25000 Bonus,FT

Licensed Veterinary Technician

Certified Veterinary Technician

Onboarding Solutions Consultant

Customer Accounts Manager / Furniture Delivery Driver

Experienced Dog Groomer W2 position

Help Desk Technician

[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)

Commercial Licensed Plumber, Journeyman or Master

Ecommerce & Technical Content - Bike Industry

Licensed Real Estate Agent- Zillow Flex

Clinical Director, Psychologist

RN - Registered Nurse / Night Shift

I want to receive the latest job alert for IT Support Help Desk

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected