Top 9232 Implementation Project Manager Jobs

Implementation Project Manager
PetDesk —Remote
- $29 - $31 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
- Paid parental leave
- Health savings account
Project Manager
Fluxx —Atlanta, GA
- $100,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
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Implementation Project Manager
FSI Services —Remote
- $80,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
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Project Manager
TeselaGen Biotechnology —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Flexible schedule
Project Manager - ERP Implementation Project
Navigenz LLC —Washington, DC
- $140,000 - $170,000 a year
- Full-time
- Oracle
- Computer Science
- 5 years
Implementation Project Manager
HotSchedules Corporate —Alpharetta, GA
- Full-time
- 5 years
- Mid-level
- Travel
Project manager
Brilliance Cyber Systems INC —Remote
- $60 - $65 an hour
- Remote
- Computer Science
- 8 years
- Bachelor's degree
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Project Manager
Lee Enterprises —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid parental leave
- Disability insurance
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12d
Implementation Project Manager
Absorb —Tampa, FL
- Full-time
- Remote
- Background check
- Mid-level
- US work authorization
- Health insurance
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Implementation Project Manager
HealthGrid —Orlando, FL
- Computer science
- Computer Science
- Mid-level
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Project/Program Manager with Experience with the US Department of Veterans Affairs
Artemis Connection —Remote
- $70 - $80 an hour
- Contract
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- 5 years
- Travel
- Senior level
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Notable —Remote
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- Full-time
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- Office
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Project Manager
Agfa —Remote
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- Engineering
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Senior Digital Project Manager
Blenderbox —Remote
- $120,000 - $160,000 a year
- Full-time
- Remote
- Google Workspace
- Management
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Higher Education Implementation Project Manager Consultants
CampusWorks —Remote
- Part-time
- Microsoft Excel
- Microsoft Outlook
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Project Manager - Healthcare Technology Implementation
NESA Solutions —Remote
- Email
- Remote
- HIPAA
- Mid-level
- Continuous improvement
- Dental insurance
- Vision insurance
Implementation Project Manager - Investment and Asset Management Platforms
Cutter Associates —Remote
- $170,000 - $200,000 a year
- Full-time
- Remote
- Mid-level
- 8 years
- Leadership
- Profit sharing
- Disability insurance
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Project Manager, Delivery
Modali Consulting —Remote
- Computer Science
- Mid-level
- 3 years
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Project Manager - Change Manager
City of Hope —Remote
- $48.44 - $77.51 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Sr. Project Manager - Project Implementation Team, Ambulatory Operational Excellence
UCLA Health —Los Angeles, CA
- $70,900 - $145,200 a year
- 5 years
- Computer literacy
- Analysis skills

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Implementation Project Manager

PetDesk -
Remote

Apply Now

Job Details

Full-time
$29 - $31 an hour

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Pet insurance

Qualifications

Project reporting
Non-technical user support
Post-sales product instruction
Customer records maintenance
Customer relationship building
Client onboarding
Requirements design
Phone communication
Software implementation
Mid-level
Post-sales issue resolution
User training (technical support)
Managing clients in a customer support role
Technical solutions implementation
Salesforce Cloud
Collaboration with product development teams
Analysis skills
Zendesk
Video conferencing software
Task prioritization
Customer engagement
Resolving technical support tickets
Sales management systems proficiency
Video conferences (communication methods)
Business requirements
SaaS
Customer information system software
Project Development
Communication skills
Project stakeholder communication

Full Job Description

About the role:

PetDesk is a leading provider of client communication software tailored for veterinary clinics to communicate with Pet Parents. As an Implementation Project Manager at PetDesk, you will play a vital role in the onboarding and configuration of new customers through an inquisitive, consultative, and refreshingly personable post-sales process, ensuring a smooth and successful transition to our software. Your expertise, attention to detail, and exceptional communication skills will be essential in uncovering and resolving unique needs, allowing pet care provider businesses to thrive.

Apply if you're excited to:

Lead the implementation process for PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience
Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively
Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give an accurate and confident response
Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of PetDesk's client communication software
Identify and resolve technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including product support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction.
Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders.
Manage an onboarding pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day.

About you:

Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field, with primary customer communications over the phone or virtual meetings
Proficient in learning and understanding software applications quickly. Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous
Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences
Passionate about delivering exceptional customer experiences. Strong interpersonal skills and the ability to build rapport and trust with customers
Strong analytical and problem-solving abilities to identify and resolve customer issues effectively
Collaborative and able to work effectively with cross-functional teams, including sales, product, and customer support, to deliver excellent customer outcomes
Excellent multi-tasker with the ability to self-manage and get the highest priority tasks done
Thrives at task-driven project completion workflows
Experience in Salesforce, Zendesk, or similar software is strongly preferred
Experience working with veterinary clinics or the pet care industry is a plus

Benefits & Perks:

Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
12 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development

We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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