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Senior Implementation Manager - Remote, US

Level AI
Remote

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Job Details

Full-time

Qualifications

Customer communication
Software implementation
English
Enterprise solutions implementation
SaaS platforms
APIs
Experience with SaaS (as product category for technical sales engineers)
Technical project management
SaaS
Implementing IT solutions
Project stakeholder communication

Full Job Description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

About the Role: As a Implementation Manager, you will lead our clients’ onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value.

Key Responsibilities :

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.

Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' business objectives

Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs

Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.

Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

Identify opportunities for upselling and cross-selling our solutions to existing clients.

Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience

4+ years of experience in a hands on technical role; 1 + years of experience delivering successful customer implementations

Strong technical background with experience working with SaaS platforms, interacting with APIs, and using cloud services.

Excellent project management skills with the ability to juggle multiple projects simultaneously.

Ability to translate complex concepts into actionable items to non-technical stakeholders

- Strong communication skills in English (both written and verbal).Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges

Optional Requirements :

Experience with integrating with CRMs such as Salesforce

Familiarity with intent-based and generative artificial intelligence

Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Implementation Supervisor jobs

Senior Implementation Manager - Remote, US

Implementation Manager

Revenue Operations Manager (Full-Time or Part-Time)

Sr. Commercial Analytics Manager, Market Access

Implementation Manager

Project Manager

Engineering Manager

Quality Improvement & Data Analytics Manager

Litigation Group Manager

Manager, Compliance, Legal & Risk Administration

IT Application Manager

Pre-Analytical & Client Services Manager

Ambulance EMT Operations Manager

Global and Social Learning Curriculum Supervisor

Data & IT Manager

Hospital Laboratory Supervisor

Information Systems Security Manager (ISSM)/Alternate Facility Security Officer (AFSO)

Maintenance Manager

Manufacturing Engineering Manager

Transportation Supervisor

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