Top 44199 Implementation Support Engineer Jobs

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FAA APC Post-Implementation Support Engineer

Nash Harbor Solutions, LLC
Remote

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Job Details

Full-time
$135,000 - $175,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Phone communication
Technical documentation
Engineering
Confidential Clearance
Equipment troubleshooting
Collaborating with government agencies
Issue tracking
Aviation
Technical writing experience
Manual handling
Information Technology

Full Job Description

Work Location: FAA Headquarters, telework, and/or field locations as authorized

Agency:Federal Aviation Administration - Voice Switch & Recording Program Office (AJM-315), VoIP Support Services

Employment: Full-Time / Exempt

Min. Education Requirement/Years of Experience: Bachelor's degree and 5+ years of relevant technical, engineering, telecommunications, or FAA field experience preferred

Clearance: Must be able to obtain and maintain required FAA suitability / public trust clearance, as applicable

Position Overview:

The APC Post-Implementation Support Engineer provides technical field support after APC/APCMS implementation activities. The role supports facility follow-up, technical issue capture, troubleshooting coordination, user familiarization, and transition from installation into operational sustainment.

This position works closely with facility personnel, Tech Ops, Engineering Services, Program Office stakeholders, and technical SMEs to identify unresolved technical questions, clarify maintenance and escalation paths, and support post-installation stabilization across regions.

Key Responsibilities:

Support post-installation follow-up for APC/APCMS deployments at assigned facilities or regions
Assist with technical troubleshooting, field question capture, configuration issue identification, and escalation coordination
Review installation handoff information, known issues, facility concerns, and support documentation
Coordinate with Tech Ops, Engineering Services, and vendor or program resources to resolve technical concerns
Document APC/APCMS support issues, recurring questions, workarounds, and recommended corrective actions
Support office hours, technical calls, and facility check-ins to improve user understanding and adoption
Identify training, logistics, sustainment, spares, access, or maintenance gaps affecting APC supportability
Provide technical input to issue trackers, facility summaries, regional support reports, and lessons learned
Escalate unresolved or high-impact issues to the Post-Implementation Support Lead and technical SMEs
Maintain professionalism and customer focus while supporting field users under operational constraints

Minimum Qualifications:

Bachelor's degree in engineering, information technology, telecommunications, electronics, or a related field; equivalent FAA or field experience may be considered
3+ years of FAA experience in ES, Tech Services, or SSC in A/G Comm or voice switching
Experience with telecommunications, networked systems, field electronics, voice communications, or FAA operational systems
Ability to troubleshoot technical issues and communicate findings to both technical and non-technical stakeholders
Experience documenting issues, corrective actions, configuration concerns, and technical recommendations
Ability to support multiple facilities or regional stakeholders while tracking open actions to closure
Strong written and verbal communication skills
Ability to travel to FAA or remote facility locations if authorized and required

Preferred Qualifications:

Prior experience with APC/APCMS, FAA Tech Ops, remote communications sites, ground radio systems, or NAS telecommunications equipment
Prior FAA field maintenance, Engineering Services, or operational support experience
Experience supporting technology cutovers, site surveys, post-installation support, or sustainment transition
Knowledge of issue triage, service support, and operational risk management concepts

Physical Demands:

While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office and field-support environment. Ability to work on a computer for long periods, communicate by telephone, email, and face to face, and support meetings or facility engagements is required. This position may require travel to FAA facilities or remote sites when authorized. The employee must be able to stand, walk, sit, reach, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

Work Environment:

The noise level in the work environment is usually light to medium. When supporting facilities or remote sites, the incumbent may be exposed to operational environments, equipment rooms, travel conditions, and customer-facing field support settings.

About Us:

Nash Harbor Solutions (NHS) is a premier Alaska Native-owned IT services company dedicated to delivering top-tier contract services to the Government sector. Our team is driven by dynamic, results-oriented leaders who exemplify professionalism and maintain a steadfast commitment to a customer-focused approach in every engagement. NHS proudly offers a comprehensive benefits program, with flexible options that empower you to customize your selections to meet the unique needs of your family. At NHS, we excel at bridging the gap between government requirements and cutting-edge technology solutions, ensuring innovative and effective outcomes for our clients.

NHS is an equal opportunity employer and prohibits discrimination of any kind regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, and other conditions of employment.

**We are an E-Verify employer**

Pay: $135,000.00 - $175,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

How many years of previous FAA experience do you have?
Do you have experience with APC/APCMS, FAA Tech Ops, remote communications sites, ground radio systems, or NAS telecommunications equipment?

Security clearance:

Confidential (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

Implementation Support Engineer jobs

FAA APC Post-Implementation Support Engineer

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Systems Engineer - MBSE Specialist

Senior Manufacturing Engineer

Senior Plant Engineer

Experienced Project & Mechanical Engineer to work in the field & shop, this is not an Office positn

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Mechanical Engineer

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Sr Engineer, IPT - Electrical & Avionics Systems

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